Afni is growing its Bloomington, Illinois operations by adding 150 new contact center jobs in 2017. Most of the new positions will be web chat customer service agents, which represent a growing trend in how people interact with companies.
“Many people now go to company websites to get the answers or assistance they need,” said Kathy Poley, Senior Vice President of Global Contact Center Operations. “When those people are online, sometimes they need help and prefer a quick back-and-forth online chat with an agent instead of calling or being called. Instead of wearing a headset and answering calls, our web chat team will interact with people by typing responses into a website chat window.”
Afni’s new web chat agents will represent a major U.S. brand by assisting their small business customers with questions related to service plans, billing, and account changes. The web chat jobs expand the types of entry-level employment options the company now offers in Bloomington.
Two Hiring Events are scheduled at Afni (1310 Martin Luther King Jr Drive, Bloomington, IL):
Wednesday, January 4, 2017 8 a.m. to 7 p.m.
Saturday, January 7, 2017 9 a.m. to noon.
The hiring open house events will give candidates an opportunity to tour the building, meet the Afni team, and apply and interview. Successful candidates will receive a job offer the same day.
Candidates unable to attend the hiring event can apply in person or online.
Stop by in person (1310 Martin Luther King Jr. Drive, Bloomington, IL 61701)
Monday – Friday 8 a.m. to 4 p.m.
Text AFNIBN to 555888 to apply from a smartphone or tablet. (Text msg+data rates may apply)
Apply online at afnicareers.com/Bloomington.
Afni employee Lee Tewell of Bloomington, IL has been named a 2016 individual Illinois Job Honor Award winner by America’s Job Honor Awards. The award celebrates people who overcome barriers to employment, and the employers who hire them. Congratulations Lee! We are honored to have you as part of the Afni family! You can read more of is story at http://afnicareers.com/news-events/news/afni-lee-tewell-recognized-as-2016-illinois-job-honor-award-winner
Afni is a U.S.-based global contact center company and our clients are among the world’s best companies. Our clients rely on Afni to engage with customers over the phone and through web chat. When customers connect with us, they need help. With each conversation, we have a chance to resolve an issue, lend a helping hand, and make someone’s day better. Everyone knows that helping people feels good. We like that about Afni.
We believe in working hard and treating people with respect. It’s all in a day’s work.
We hire interesting, passionate, and diverse people in the United States and the Philippines. There are about 6,000 of us and we come from different countries, cultures, and backgrounds. Our individual differences make working here interesting and makes us a strong company. Our collective passion for helping people and creating exceptional customer experiences is what brings us together.
Learn more about Afni and available positions at http://afnicareers.com/
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Afni's more than a stable company with steady jobs. We're a global team of more than 6,000 unique and talented people. We respect each other and what each person has to offer. We care about our clients, our customers, and each other.
It's more than just what we do. It's who we are. And we're pretty proud of it
Our employees are everyday heroes who answer toll-free numbers and assist online customers with things like billing questions, product comparisons, password resets, general customer care questions, and account changes. – less