Afni Employee Reviews in United States

Found 684 reviews matching the search
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I loved it and hated it
Customer Service Representative (Former Employee) –  Bowling Green, KYApril 5, 2016
I loved working for Afni before they started changing management. overall it was a great place to work, very easy to advance in this job if you have the motivation. The pay is great and they always have incentives too. You can almost aways work overtime as much as you want as well. The management however is poor, they kind of make you feel like no one has your back. Its also really hard to get paid for any incentive programs. they still owe me money. the calls aren't bad if you pay attention and know what your doing.But as far as a secure job with opportunities Afni is definitely a good job.
Pros
Pay, job security, overtime, incentives
Cons
management
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dead end job
Subrogation Specialist (Current Employee) –  Bloomington, ILMarch 31, 2016
Terrible management, worse pay. Not bad if you don't care about anything. The people are pretty cool, but it's just a dead end job with horrible pay. Not much room for advancement, so if you're just looking for a paycheck.....get in here and get ya a job! If you have a pulse, you're hired lol
Pros
Easy as can be
Cons
horrible training and lack of leadership
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Professional
Customer Service Representative (Current Employee) –  Normal, ILFebruary 9, 2016
I really enjoy the office like work I do here. Benefits are nice, its a very solid job. Working on the computer all day, helping customers is a good fit for me. My favorite job so far. It prepares me for a Professional career and has a professional atmosphere. I would like to continue in this type of work.
Pros
benefits, breaks, hour lunch, relaxed environment
Cons
hard to move around in the company
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Management was a nightmare.
Phone Representative (Former Employee) –  Tucson, AZMarch 28, 2016
Training was a joke. You don't learn anything before you're actually put on the phones. So you'll learn your job through "baptism by fire," sink or swim, etc.
Management is not there FOR YOU. If a caller demands to speak to a manager, your manager will go out of their way to avoid the call. They'll insist that YOU talk the client down and resolve the issue despite your customer only getting angrier and angrier that you're ignoring their demands. If/when a manager finally does take the call - YOU will receive a poor rating on the call (which is graded by the manager).
The overall mentality of management and coworkers is that of high schoolers. There is A LOT of drama in the work place.
This is not a place you want to work at long-term. Its decent enough if you need a flexible schedule and can ignore the bull to make it through a few semesters of school.
Pros
Flexible Schedules
Cons
Nothing about this job is worth the pay.
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Productive high pace environment with dailygoals
sales representative (Current Employee) –  E Escalante Rd, Tucson AZ 85730November 17, 2015
Great environment with up beat people, a bit focused on numbers and meeting goal daily. The best part of working there was meeting tons of great people and making friends that have the same goal as you. Afni is a growing company which means there's always people flowing in and out so job security is a bit of an issue, but over all a great experience to be able to grow, work as a team and gain knowledge on how to give great a Customer Service experience.
Pros
30min lunches, dental, health, and vision benifits.
Cons
up-selling even if it didn't apply in every situation, not acknowledged on what you did right but on what you could of done better.
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Grinder
Computer Customer Support Agent (Former Employee) –  Opelika, ALFebruary 10, 2016
Judged solely by customer ratings after interaction. Customers only call in when they have a problem. You are expected to handle two chats at a time, 50 in 8 hours shift and get 93% positive ratings to remain employed. Loud music and silly games to distract you but no positive feed back from management and no pay increases. I had 23 of 24 positive and manager spent 30 minutes on the one negative. No mention of the 23 positive at all. This customer had been lied to in store by sales rep, one of many. Priorities constantly shifting. I had 21 people hired in my training class, 17 began training, 13 finished training. At the end of 7 months, I was only one left and was let go.
Pros
Some schedule flexibilty
Cons
See above, stressful, non rewarding, poor management.
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Awesome Place, Crazy Co-workers
Customer Service Representative (Former Employee) –  Opelika, ALJuly 8, 2015
This job provides excellent benefits, competitive pay, vacation, and many other wonderful perks. You get a raise once a year based on your performance, and you get opportunities to advance and be recognized. I really didn't spend much time with management since this job doesn't really have managers on the floor. Instead they have coaches, whom are available at all times, and if your coach is absent for the day/week, other coaches are there to assist you in anyway.

With all these great things, there are some bad things. The co-workers are very dramatic, inappropriate, and like to gossip A LOT. Just be cordial. Also, as this being a customer service job, some of the customers aren't very nice or they may hold you up from other customers.
Pros
Pay, Benefits, Vacation
Cons
Stressful, Non-guaranteed schedule
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Company lacks good pay and more flexibility with schedule, seniority based schedule preferences
Customer Service Representative (Current Employee) –  Tucson, AZSeptember 18, 2015
Company could be great if they offered systems and hardware that worked efficiently, management that treated staff with respect, cleanliness and campus maintenance, better pay. Satisfied and happy employees provide better results /stats.
Pros
Snacks provided frequently, overtime available often
Cons
Schedule flexibility not as flexible, pay raises not given for workl done, high turnover rate
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Produtive atmostsphere based on customer service
Customer Service Representative (Former Employee) –  Tucson, AZJune 1, 2016
I worked customer service for Verizon . I answered phones with a smile and transferred customers to the departments needed. I worked in a team environment and at times trained other team members on new software. I would handle customer concerns to the best of my department abilities before transferring them to department that could further meet their needs. This job thought me how to be patient when addressing irate customer concerns and to hand each customer with respect and my best customer service. the hardest part of my job was listing the people yell at you about things you had no control over, but it thought you how to control your emotions and no matter what the customers always right.
Pros
had a scheduel that allowed me to go to school and working with others
Cons
irrate customers
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If you just need a job for 90 days it's fine ,otherwise AVOID
customer service rep (Former Employee) –  tucson,azMarch 20, 2016
Low pay, childish policies and behavior from management, this is the bottom of the barrel of call centers. A typical day , taking calls from customers of a specific client. The training provided did not at all prepare you for the call floor only 3 weeks when 8 probably would have been sufficient, but i imagine this is due to their high turnover rate.
Pros
air conditioning
Cons
not enough space
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Would only recommend as temporary or entry level job
Customer Service Representative (Current Employee) –  Bowling Green, KYAugust 8, 2016
Very difficult to work out emergency situations or time for medical if not a major issue because doctor notes are not accepted. Certain managers are not as well trained as other managers. So managers really just rely on experience. You can be replaced very easily because it is a very basic position. The people as people are very nice and there are fun events to participate in. There is also a lot of free food given out for special occasions. The pay is good for a entry level job at 10.25/hr
Pros
Free Food for special events, Good pay
Cons
Easily replaceable, not covering time for medical situations
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Solid workplace with serious upper management problems
Coach/Supervisor (Former Employee) –  Tucson, AZMay 17, 2016
Afni is a great place for someone starting out in the call center business. The training is adequate while not great and the instructors are overall very helpful. However once you hit the production floor out of training it is very different beast. Not enough coaches are willing to sit down with agents to help develop them and likewise the operation management does absolutely nothing to help the coaches develop their teams and strive for excellence. Instead what they rather do is fire anyone who does not immediately perform to their standards, the co-workers are the best part of the job as it feels like a family in the building. But the upper management problems here are irrefutably aweful. If you have experience i suggest looking for somewhere else
Pros
Decent pay
Cons
long hours, mandatory overtime, lack of communication.
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Not well organized and supervisors don't do much supervising
Customer Service Representative (Former Employee) –  Tucson, AZFebruary 1, 2016
The company itself strives to be organized and deliver excellent customer service but the management is horrible as itself. They only tell you what you did wrong and not recognize what you did right. So literally you are working not knowing what to do because everything you do seems to be wrong. No advice or anything and they were not flexible with hours if you wanted to go to school and made overtime a mandatory thing and you couldn't schedule your own overtime.
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Good place to work
Customer Service Representative (Current Employee) –  Greeley, COFebruary 11, 2016
Answer inbound calls daily and resolve customer issues with billing, plans, overages etc...

Learned to talk to a variety of people and personality types.

Management is good, and fair.

Hardest part of the job is trying to calm down an angry customer or one that won't listen or let you talk.

Being able to help a customer resolve an billing problem, or give them ways to save money and get the most for their money.
Pros
Working from home no weekends, consistant schedule.
Cons
Marginal pay
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Worst place I ever worked
Customer Service Representative (Former Employee) –  Bowling Green, KYApril 21, 2016
Management here takes in massive amounts of people, chews them up, and spits them out. By the time you learn how to be good at your job, you are desperate to get out. When I worked there, you didn't even have your own desk - you could go to lunch and return only to find that someone had taken your seat, and you had to move. Until you were there long enough to get seniority, you worked weekends all the time, not to mention holidays - I worked Thanksgiving, Christmas, and New Year's Day. The customers aren't bad, usually, but management fired people for things they couldn't control such as being hospitalized. Just a negative culture here. This is a job of last resort until you can find something better.
Pros
Sit-down job, climate-controlled, some benefits
Cons
Bad management, lots of stress
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Friendly environment
Training and Transition Coach (Former Employee) –  Tucson, AZJanuary 13, 2016
fast paced, kept the day interesting, coaching culture promoting servant leadership. Good opportunity for advancement
Pros
Atmosphere
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A harder experience with not much beyond a job
Customer Service Representative (Current Employee) –  Evans, COFebruary 12, 2016
A typical day would be to show up and login and start taking chats. You deal with customers from around the United States who are unable to login to the website, need plan or feature changes, or are unhappy with the company.

Management is nice for the supervisors above you, higher management does not give too much support.
Pros
Guaranteed hours, paid time off
Cons
Little to no downtime, many irate customers.
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Overview
C&C Collector II (Former Employee) –  Bloomington, ILApril 14, 2016
Hours are terrible starting off, shifts are long, and, there is some required mandated overtime from time to time. Management is rude, and nit picks, they also like to play "favorites". Food vendors are the same every week and cost averages around 6 a plate, but you get an hour lunch break either way. Sometimes, they will create games/competitions between teams to make it to goal. You must hit your given goal 2 out of 3 months consecutively or you will be terminated. Some calls are very tedious and the consumers just wont give in. You do a call review once a week with your supervisor, these are "graded" on strict key points you must go over during each call, the 4 "grades" average out to your monthly total and that final total will determine if you are bonus eligible or not, you must also meet goal requirement for bonus.Maybe once every 6 months/year your supervisor and manager will meet and pick a call to listen too. They give you pointers on the call how to better your calls/collections
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Loved it!
Customer Service Rep (Former Employee) –  Opelika, ALDecember 11, 2015
I loved working at Afni! It was an easy job, sitting down at a desk chatting with customers all day. Hours vary on how good you are at your job because they do shift bids and your stats determine your order in line for the shift you want. They offer gift cards and other free items for meeting and exceeding your goals. They work hard to make sure you understand what your job requires and to make sure you know how to efficiently do your job as well. If you ever have a question or problem there are coaches that are there for you when you need them. There are many options to move up within the company. You also get up to 3 breaks depending on how long your shift is.
Pros
Gift cards, easy work
Cons
Sitting down all day
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Productive with great communication skills
Customer Service/Sales (Former Employee) –  Tucson, AZJune 18, 2016
I have learned the most important thing in a work day is efficiency and ability to work well with what you have. Co-workers can help each other and build the company with the right attitude. I enjoy having co-workers and I have always worked well with them. The hardest part about any job is knowing whats always next, any job comes with unexpected events and you have to be ready to solve any problems that come your way. The most enjoyable parts of a job our serving the customers and company greatly.
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Overall rating

3.3
Based on 689 reviews
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Ratings by category

Work/Life Balance
3.1
Compensation/Benefits
3.3
Job Security/Advancement
2.9
Management
2.9
Culture
3.1