Management is never reliable or understanding, absolutely horrid. Everyone is ready to throw each other under the bus to get whatever they need. The metrics you are asked to keep are unobtainable. They demand you work overtime, sometimes more than 4 hours a week. The pay isn't worth the stress the actual job puts you through. If you do not have insurance when you start the job you better take it asap, because you will be using it pretty soon. Working here caused me a whole mess of anxiety, chronic sicknesses ( i.e. strep throat, upper respiratory problems etc.) I even found bed bugs in the call center. The easiest part of the job, the initial training part then after that you are thrown into the shark tank.