Afni

567 reviews

Afni Employee Reviews

  • Job Work/Life Balance
  • Compensation/Benefits
  • Job Security/Advancement
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Job Work/Life Balance
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Not for the Faint of Heart ;)
Customer Service Representative (Former Employee), Tucson, AZAugust 26, 2015
Pros: guaranteed 40 or 30 hours, bonus, raise, ability to move up
Cons: no child care benefits, no flexible time
Very busy depending on the workflow of the day. was expected that you had great people skills. There are a lot of expectations put on you and it is a high stress job but is very rewarding. The company is like a family. You have the ability to get more than the base pay by having good stats. by doing so, you have the ability to bonus and also get a pay raise.
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great money
Customer Service Representative/Call Center (Former Employee), Tucson, AZAugust 25, 2015
Pros: money
Cons: everything
not disability friendly. only was allowed to make up hours missed a few times before HR terminated me. i do not care for this company one bit
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Job
Customer Service Representative (Former Employee), Tucson, AZAugust 24, 2015
"Provided a low pressure work environment where team work is a major virtue and everyone is working toward the same goal. Plenty of support at all levels to help you succeed. Everyone was very prideful of your research and where they worked.
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Not a great place to work
Customer Service Representative (Former Employee), Tucson, AZAugust 19, 2015
I did not enjoy my time working for Afni. Lacked employee and customer appreciation. There were no benefits or opportunity for advancement.
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Productive and fun workplace with a ping pong table.
Customer Service Representative (Current Employee), Bowling Green, KYAugust 19, 2015
Great supervisors, great coworkers, and overall great place to work. Everybody is helpful and Afni has a great training program. After the training program I felt very prepared to be on the phones.
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busy, but nice place to work for advancement
CSR (Former Employee), Peoria, ILAugust 18, 2015
Nice place to work. The pay was good and unlimited overtime. I really like my job overall. I got to speak with people in different places assisting them with the telecommunication needs.
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Do not work here
Customer Service Associate (Current Employee), Opelika, ALAugust 16, 2015
Pros: none
They do not care about the employees, have laid many off this year, have cut hours for others but are hiring new employees and not rehiring or adding back the hours lost. Managers have no idea how to do their job, they only look at numbers
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No Flexibility
Customer Service Rep (Former Employee), Bowling Green, KYAugust 13, 2015
Pros: good starting pay of 10.25/hr
Cons: no schedule flexibility
You have no chance to choose your schedule at all and if you request a change, you are not granted it, even if it is beneficial to the business as well as your homelife.
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AFNI
Customer Service Representative (Former Employee), Opelika, ALAugust 13, 2015
Pros: Excellent pay
Cons: Out the door policy
This job has high demands and high expectations for their employees. If you are up for a challenge and love to type, then this is the job for you. You must be able to chat with three different people at one time within a two minute differential in each session (all three chats), regardless to the customer need on the other end. The job opportunities for this job are endless. You can advance your position as long as your are willing to comply with the high-expectations required to perform the job.
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fun work environment
Customer Service Representative (Former Employee), Evans, COAugust 12, 2015
the people are fun o work with. took 60 to 70 calls a day. did general troubleshooting and ordered new devices for the customers. management was easy to get along with and weren't too over bearing .
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Very easy laid back job.
Customer Rep (Former Employee), Opelika, ALAugust 12, 2015
As long as you learn what is asked of you, the job is very easy and a great job to work at, while you are in school. Afni is a company that support people on going to school and they work around your school schedule.
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Do not work here
Supervisor (Former Employee), Bowling Green, KYAugust 8, 2015
Pros: The job pays well.
Cons: No job security.
Afni is a good company in some aspects however is completely lacking job security. Afni has a very harsh work environment and you may be terminated without just cause or prior warning. I moved up the ladder and worked as a supervisor for Afni, i was there for about two years. One day i came in to work and was forced to sign my termination paperwork because i was not generating the company enough revenue, with no prior warning or plan for improvement. I do not recommend applying at Afni.
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Good potential but no so professional.
Customer Service Representative (Former Employee), Opelika, ALAugust 4, 2015
Pros: Good hours and pay. Paid time off.
Cons: poor management.
My job on a daily basis consisted of helping customers with verizon wireless issues through the computer system that verizon offers. I had to make online sales. y company had good potential and the hours were decent. However, the management was very poor.
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Okay, If you know the right people.
Customer Service Representative (Former Employee), Opelika, ALJuly 27, 2015
Management does what they want to, when they want to. The employees are usually nice, but there are some that will stab you in the back.
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Great place for college students working their way through school.
Sales Representative (Former Employee), Opelika, ALJuly 27, 2015
Pros: Had great diversity.
I worked for a call center for Verizon Wireless customers. I worked in the chat room for sales.

This was a fast pace work environment.
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It was a good workplace with awesome benefits
Customer Service Agent (Former Employee), Peoria, ILJuly 23, 2015
Pros: excellent benefits
Cons: forced to sell packages to angry customers
If they did not make you sell stuff to the customers who are already calling in to complain about their bills, it would be an awesome workplace.
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Highly focused atmosphere with good team leader support
Call Center Customer Service Representative (Former Employee), Tucson, AZJuly 21, 2015
Pros: Excellent work incentive/benefits
Cons: Would not allow Sundays off for religious reasons
A typical day at work generally consists of a high volume of calls in the morning concerning customer issues that range from simple billing questions, device issues, and plan changes to complicated and/or escalated calls concerning missing equipment that was supposed to be shipped, disputes over equipment charges or over high bills. It takes a lot of concentration and effort to deliver high-quality – more... customer service for every call every time.

I learned how to quickly navigate the extensive information database in order to provide quick and accurate solutions to customers, keep detailed records of customer interactions, and operate a multi-line phone system. I also learned how to effectively explain bill components, explain and promote different plans, and assist customers with basic device issues.

The management was involved with its representatives and interested in the feedback provided. There were times when they did not seem as concerned with solving customer issues as they should have, but as a whole, they were involved in ensuring that operations ran smoothly and that their employees were content and working hard.

My coworkers came with a variety of backgrounds, ages, and levels of education. Most of the team got along well and were willing to help each other out on calls requiring obscure information or that had resolution issues.

The hardest part of the job was being unable to get off the headset all day. You had to be ready all the time, every time, with a positive greeting for the next customer, regardless of whether the last call was escalated or pleasant.

The most enjoyable part of the job was being able to resolve complicated issues for customers when they had been experiencing problems without resolutions for an extended period of time. – less
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Overworked and Underpaid
SALES & CUSTOMER SERVICE (Former Employee), Bloomington, ILJuly 20, 2015
Answer inbound calls and assist customer with account questions and/or adjust customers services. Management would not work with employees who became sick or unable to do one aspect of their job responsibilities.
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Fast paced work environment
Telesales (Former Employee), Tucson, AZJuly 20, 2015
A great team of people to work with. Supervisors are very helpful and attentive. The job keeps you on your toes and busy the whole shift.
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Good for people with a lot of paitence
Customer Service Representative (Former Employee), Bowling Green, KYJuly 19, 2015
Pros: Great hours and money.
Cons: Bad management, surveys can make or kill you.
This place has lousy management. Everything is based on scores. The surveys can make or kill you. Even if you werent the reason they failed you.
Claimed Profile
Headquarters
Bloomington, Illinois, United States
Employees
1,001 to 5,000
Industry
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