Pros: friendly management...that's about it
Cons: benefits that do not pay out, h.r.'s scott black's tyranny, low wages, poor tech support, little value for employee welfare, unstable software, negligent floor support
I worked for AFNI Inc. under Verizon's Universal billing project as a Senior Agent in Customer Service and Sales. My quota on sales was above average, my attendance perfect, and my proficiency met all standards. However, I noticed that every 3-months the Bloomington, IL offices at MLK would either randomly terminate or transfer 3-5 employees. I was in my 7-th month when they drew my name from a hat, slapped false allegation in regards to a mandatory system override (which my legal advisers found heinous), and fired me after I asked for a raise after my 6th month. We were told would would be paid $11.00 an hour and work collections. However, if you apply for any position, the recruiters in Kentucky may call you and place you in a lower paying position for only 9/hr like they did with me. The management was very polite and informative at the billing level. However, the company refused to keep employees longer than 6 months. Choose wisely before applying for a job at this company. You'll find that it's easy work, but you may lose all credibility to your professional name and they will deny all Illinois Unemployment benefits to you, as they did me(when you are fired). I recommend call centers at Heartland Bank and Trust Co, or State Farm Insurance..