Customer Service Representative (Former Employee) – Evans, CO – May 22, 2017
This job required lots of patience and understanding of customers. Often times customers would chat in very upset and it was my job to get them calm and find a solution to their issue as quick as possible.
Customer Service Representative (Former Employee) – Tucson, AZ – May 19, 2017
If you're savvy with the phones, this is a great place to work. This is my first call center. Initially there were just badges needed to go from one door to the next. Now, there's also security guards, ensuring that there aren't any weapons (even though there hasn't been any threats to make this necessary).
Nice people to work with, not so nice on the phone
Call Center Agent (Former Employee) – Tucson, AZ – May 19, 2017
This job has great pay, the work you do makes the day go by faster, but it tends to be extremely stressful when customers are yelling at you over the phone.
If you are a creative person, I don't recommend this job because it kills all creativity and inspiration. However, the pay is very good and the people you work with are amazing.
I didn't personally like it because the breaks were short, the people out of training looked miserable, and the customers tend to be more cruel than those in person. But if you're able to be yelled at for hours a day, I say go for it.
Food trucks with amazing food, pay, benefits, amazing co-workers
Mentor/Trainer/Representative (Former Employee) – Bowling Green, KY – May 17, 2017
Many days were stressful in the customer service aspect. It wasn't bad. I advanced but cutbacks stepped me down again. I was let go for a medical issue out of my control which seemed wrong in my opinion as it did not affect my work.
Customer Service Representative (Former Employee) – Bowling Green, KY – May 12, 2017
The hardest part of the job is that you have to deal with different types of people from all over the world yet I love talking to people all day long it does get frustrating for the both of you and the customer because you can't understand each other.
Customer Service Representative (Current Employee) – Opelika, AL – May 9, 2017
Afni is a good place to start working at, however if you have not advanced in a year it is time to move on. Your schedule is picked for you based on your performance. Once you are moved to production help is limited unless you have a team leader that cares.
Customer Service Rep (Former Employee) – Tucson, AZ – May 6, 2017
good at first. after training once you're in productions supervisors are not very helpful. was told once to confrence call 2 siblings that were fighting w/out letting them know and "let them go at it". easy to get bonus in training but after it i rare. any line disconnecting counts against you even deaths.
Customer Care (Former Employee) – Tucson, AZ – May 5, 2017
For being my first CSR position I did enjoy working at Afni, the pay was really bad and management had a napoleon complex. The center didn't have a bee hive mentality at first...But then it did so I left. But great experience overall.
Customer Service Representative (Former Employee) – Tucson, AZ – May 4, 2017
I was one of the few people that stayed with this job for a while. It takes a special personality type to do this kind of position cause the customers are generally irate and things change so quickly on the job it's hard to do your work efficiently. I stayed because I liked the flexibility and the pay was pretty good with the bonuses.