Pros: laid back, freedom to make your own decsisions
Cons: can be boring, and rules and policies are not adhered to consitently
I enjoy my job at Afni. I enjoy my co workers, and helping my agents grow and succeed into well rounding agents. Overall Afni is a great place to work, but there are a few glaring issues, but most of them are Afni created.
The rules Afni only pertain to certain individuals and not to others. Afni has a high turn over rate and as a result management – more... is concerned about Attrition. There are many great agents who do well and play by the rules, and there are a few individuals who do not. When it comes time to terminate these rotten apples. Often times you are unable to terminate them because, "Attrition is too high right now." These causes agents and supervisors alike to lose respect for company policies and gives the impression to others that rules do not matter causing more problems. If rules were more strongly enforced on a more consistent basis, this problem would be taken care of. Im not upset at my managers at the center I work at, as I realize this isnt there decision, but being pushed on them from up the ladder, but rules and policies without enforcement and follow through are just words on paper.
I say Afni is boring because the job is very repetitive and at times monotonous. Your agents get on chats and answer the same questions 100 of times a day for 8 or 10 hours. You as their supervisor will answer their same questions as well, and at times it can feel like your are just spinning your wheels, not going anywhere. Sometimes you will have to endure working with individuals who have learning disabilities and are unable to retain information. This can drive you up a wall. During the slow months, It can seem like your shift will never end, and you will be begging for customers to call and/or chat in. Just so you have something to do!
Overall Afni truly is a great place to work. As long as you come to work do your job and stay away from the office politics, (There is plenty of that!) you'll be fine. The atmosphere is very laid back. For the most part management is very supportive of your decisions, and you as a supervisor, can make your own decisions (within reason.) It's a good place to start out and grow your career. – less