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Afni
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457 reviews

Afni Employer Reviews

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Great place for meeting people
Customer Service (Former Employee), Tucson, AZNovember 25, 2014
Great Place to work, flex days and no worries about never having anything to do.
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Demanding, professional
Customer Service Representative (Former Employee), Tucson, AZNovember 20, 2014
Pros: we always had something fun going on. the bbqs were delicious!
Cons: the phone calls can get tiring and stressful.
The hardest part of the job is never knowing the kind of customer you are going to be speaking with. You must learn how to handle many different kinds of personalities and situations. While I worked there, I handled a lot of emotionally draining situations just because of what the customers were going through to cause such need for changes to accounts.
Though – more... some phone calls can be tiresome and stressful there is always the customers that are just so up beat and positive that make the day easier. I always loved helping those customers that really appreciated everything that I was able to do for them, even if I could not resolve their concern for calling that day.
The management and team members that I had the pleasure of working with always helped to make the days as easy going as possible. We always had something fun or delicious going on. From dress up days, to contests, BBQs, cake, etc. – less
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LLLOOOOOVVVVEEEEDDDDD IIIITTTTT
Customer Service Representative/Call Center (Former Employee), Opelika, ALNovember 11, 2014
Pros: everything just awesome!
Cons: i am not there any more :(
I loved working at Afni, it was an great experience, the OMs and coaches were loveable and they loved to do their jobs. I never had one problem with the employees or employers there. We had lots of fun there, they made sure that you were entertained as you work, played the Alabama/Auburn game, played music and gave away prizes it was a joy to be there, – more... if I did not move, I would still work there – less
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Productive and Fun work enviroment
Tnt Coach (Former Employee), Tucson, AZNovember 10, 2014
They work well with you scheduled and will give you the training and support to grow a career or do the best with the position you already have.
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Fun place to work at.
Customer Service Representative (Former Employee), Tucson, AZNovember 8, 2014
Pros: monthl bonus based on performance
Cons: n/a
I had a great experience working for this company cause they where flexible with the time or schedules needed for school
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great place to get your feet wet and gain vaulable skills and help you grow.
Customer Service/Sales Representative (Former Employee), Bloomington, ILNovember 6, 2014
Pros: very flexable with paid time off given biweekly.
Cons: there are alot of office politics.
I found Afni to be open to people and helping them learn and grow as not only a person but also as a sales person and gain great skills with different computer progams and software as well. I did find the training to be helpful in gaining some knowledge however I still felt lost once I was on the sales floor. I was able to gain great help from my coach – more... Andrew C. who was a great mentor and leader. – less
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Predictible
Customer Service Associate (Former Employee), Bowling Green, KYNovember 6, 2014
Job was pretty simple but boring after a few days. Position was answering customer service calls for a cell phone company.
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boring
Customer Service Representative (Former Employee), bowling green kyNovember 5, 2014
Not a clean environment to wrk in stict rules, bad supervisioin
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Bad company
SALESC / CUSTOMER SERVICE (Former Employee), Tucson AZNovember 2, 2014
Pros: none at all
Cons: to much
Your Daily Day at AFNI Universal Sales which is also know for FIOS/DIRECT TV is taking calls like Crazy. Every day you go in you will get at lease 1 or more angry customers. you will also get cussed out and be called every bad word possible. And when it turns into a sup Call your sup will do anything to avoid talk with the angry customer. I worked with – more... AFNI for 1 year and 5 months and had 3 different coaches while I was working there and they all avoided sup call with a passion. you will have to go from your pod to your coaches pod back and forth at lease 6 times before they will take the call because they tell you to try lots of tactics to make the customer calm down but it just make the customer more mad. sup will always give you attitude for not deescalating the call. If you work full time you will work on every weekends and holidays and AFNI will own you because your always at AFNI never have time to spend with family/ friends. Its a really stressful job. I was in a class of 15 people all of them quit or got fired. people come and go every month its not a secure job at all they fire you or escalate you for everything. coaches do listen to your calls every month and they always have something bad to say or escalate you even if you are the top seller on the team and making crazy bonus. LOTS of the customers are also impatient because the systems are slow then they scream at you because everything is your fault. You will also get attitude when talking to different departments like tech, disconnect, financial services, welcome center ETC. Lots of times departments transfer the call to you with out letting customers know. then departments tell customers false formation like for example you have 3mbps for your internet we can get you over to sales and they can get you 15mbps. then customer gets over and is like they transferred me to you because they said I can get a faster speed I believe they said 15mbps. then looking at the system and system says customer has the max speed of 3mbps there is NO FASTER SPPED AVAILABLE FOR CUSTOMER. Then customer turns irate because they think your not telling the truth to them that there is no faster speed only 3mbps or slower. (AND I AM NOT SAYING THAT THIS COMAPNY THAT YOULL BE WORKING FOR HAS SLOW INTERNET SPEEDS THEY DO NOT ALL DEPENDS ON THE CUSTOMER LOCATION MAX SPEED I SEEN WAS 500MBPS). then they want some type of compensation for being on the call for so long and being lied to by different departments. then if you deny them the compensation it turns into a sup call. Trust me you will be going into AFNI with a positive attitude because you just got a job but then once you get out onto the call floor taking those calls your attitude will change in a bad way. then once you leave AFNI you will feel so happy and free and not depressed. And if you wants to know how much calls you think you will get at the end of the month on the call floor about 1000 calls a month. ( YES ONE THOUSAND CALLS) GOOD LUCK REALLY YOULL NEED IT. This is only about 50 % of stuff that's bad about AFNI you'll see and do the rest when you get hired. – less
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Productive organization with opportunites for advancement
customer service representative (Former Employee), Bloomington, ILOctober 31, 2014
A typical day at work is very challenging none the less it was very interesting. I learned to be patient with customers. Management and co-workers were very nice. The hardest part of the job would be to keep calm and remain professional when the customers are upset about their account.
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HORRIBLE PLACE TO WORK and even take anyone you care to.
Customer Service Representative (Former Employee), Tucson, AZOctober 27, 2014
Pros: there are no pros
They do not care about people. If you leave the company they will not give you any information. Do not even try to get in touch with anyone because you can't. They have expectations that are ridiculous.
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typical day
Assistant Supervisor/CSR (Former Employee), Tucson, AZOctober 25, 2014
Pros: bonus
Cons: pay
A typial day at Afni inbound calls for Verizon Fios will come in and its your job to build that report with clients or adhere to there needs as far as billing goes.
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fun and boring all in the same breath
Project Coach (Current Employee), Opelika, AlOctober 9, 2014
Pros: laid back, freedom to make your own decsisions
Cons: can be boring, and rules and policies are not adhered to consitently
I enjoy my job at Afni. I enjoy my co workers, and helping my agents grow and succeed into well rounding agents. Overall Afni is a great place to work, but there are a few glaring issues, but most of them are Afni created.

The rules Afni only pertain to certain individuals and not to others. Afni has a high turn over rate and as a result management – more... is concerned about Attrition. There are many great agents who do well and play by the rules, and there are a few individuals who do not. When it comes time to terminate these rotten apples. Often times you are unable to terminate them because, "Attrition is too high right now." These causes agents and supervisors alike to lose respect for company policies and gives the impression to others that rules do not matter causing more problems. If rules were more strongly enforced on a more consistent basis, this problem would be taken care of. Im not upset at my managers at the center I work at, as I realize this isnt there decision, but being pushed on them from up the ladder, but rules and policies without enforcement and follow through are just words on paper.

I say Afni is boring because the job is very repetitive and at times monotonous. Your agents get on chats and answer the same questions 100 of times a day for 8 or 10 hours. You as their supervisor will answer their same questions as well, and at times it can feel like your are just spinning your wheels, not going anywhere. Sometimes you will have to endure working with individuals who have learning disabilities and are unable to retain information. This can drive you up a wall. During the slow months, It can seem like your shift will never end, and you will be begging for customers to call and/or chat in. Just so you have something to do!

Overall Afni truly is a great place to work. As long as you come to work do your job and stay away from the office politics, (There is plenty of that!) you'll be fine. The atmosphere is very laid back. For the most part management is very supportive of your decisions, and you as a supervisor, can make your own decisions (within reason.) It's a good place to start out and grow your career. – less
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Great company for a new collegiate graduate
Assistant Manager (Former Employee), Bloomington, ILOctober 3, 2014
Pros: advancement opportunities, benefits, schedule
Cons: compensation is poor compared to comparable companies and positions.
Great hours and benefits were fine. I was promoted three times so there is room for advancement but pay scale was extremely low compared to other companies and comparable positions. I gained a great deal of management experience.
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great place to work
Customer Service Representative (Former Employee), Tucson, AZOctober 1, 2014
very good enviroment to work in with lots of opportunity to move up
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nice lunches
Customer Service Representative (Former Employee), Tucson, AZOctober 1, 2014
Pros: vending machines
Cons: sitting all day
good environment, nice people, and awesome pay.Bad company to work for. Starting off a minimum wage.. being a slave... Bad management. Great co workers but low moral
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working with afni was a good experience and enjoyable conditions
Consultant (Former Employee), Tucson, AZSeptember 30, 2014
Pros: free coffee
Cons: work days and hours
Working with afni was enjoyable and had incentives which promoted a good work ethic. People were friendly , work conditions were good, but sales portion of the job were not my strong part.
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Not bad for the phones
Floor Supervisor (Former Employee), Tucson, AZSeptember 28, 2014
First worked as being a regular rep then got a little promotion to floor walk. It's not bad if you are a people person and are willing to listen and correct any issues
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Afni
Subrogation Specialist (Former Employee), Bloomington, IlSeptember 24, 2014
Pros: great work environment.
Cons: worked through temp agency
The team I worked with was amazing! We were always learning new things and had new opportunities.
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It was Okay
Customer Care Associate (Former Employee), Bowling Green, KYSeptember 23, 2014
It was very busy long days and talking to rude people was no fun.

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About Afni

Afni helps companies develop meaningful and profitable relationships with their customers. Made of innovative thinkers and customer-focused – Read more