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Afni
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440 reviews

Afni Employer Reviews

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Not bad for the phones
Floor Supervisor (Former Employee), Tucson, AZSeptember 28, 2014
First worked as being a regular rep then got a little promotion to floor walk. It's not bad if you are a people person and are willing to listen and correct any issues
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Afni
Subrogation Specialist (Former Employee), Bloomington, IlSeptember 24, 2014
Pros: great work environment.
Cons: worked through temp agency
The team I worked with was amazing! We were always learning new things and had new opportunities.
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It was Okay
Customer Care Associate (Former Employee), Bowling Green, KYSeptember 23, 2014
It was very busy long days and talking to rude people was no fun.
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They have a pool table
Web Chat Sales (Current Employee), Opelika, ALSeptember 22, 2014
Pros: able to flex hours upto 12 per month
Cons: wages
The work environment is not the best even with the addition of the pool table.
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Web Chat!
Web Chat Representative (Former Employee), Evans, COSeptember 14, 2014
Pros: free food, co workers
Cons: short breaks, long hours
A typical day at AFNI would be that I would log on to my computer and start taking web chat contact us customer service chats from customers that are using Verizon products or have questions about their bill, etc. I am there to assist them the best way possible without transferring them to speak with someone live. I loved to make sure teh customers – more... could get the best help from me that i could provide them before i had to either Transfer them or have them call our customer care department. Love working with all my Co workers that i worked with and trying to help them if needed. – less
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Web Chat Customer Service Representative
Webchat Customer Care Agent (Former Employee), Opelika, ALSeptember 13, 2014
Pros: great training
Cons: surveys
A typical day at AFNI would be that I would log on to my computer and start taking web chat contact us customer service chats from customers that are using Verizon products or have questions about their bill, etc... I am there to assist them the best way possible without transferring them to speak with someone live. I have learned a lot with this job – more... and it is very challenging and I loved it because you are constantly busy at all times and challenged. The management was awesome! My co-workers were very helpful if we had any questions, we always showed teamwork. The hardest part of the job is learning all the information and understanding it to the fullest extent. The most enjoyable part of the job was learning all the information to the fullest extent to help the customer and having the surveys at the end of each chat telling you how much of an awesome job you have been for helping them. – less
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If you survive the work, you'll love the job.
Customer Service Rep (Current Employee), ArizonaSeptember 11, 2014
Pros: good vending machines, company culture runs high, great opportunities to bonus.
Cons: base pay is low; it's hard not to depend on bonuses, which aren't always there. did i mention that the work is really stressful?
Management is hit or miss, but the good ones are amazing. The work is really, REALLY stressful, and burnout runs high; you have to be a people person with a thick skin; the clients can be very difficult. If you make it through the first year, you're coasting from there, with good potential for bonuses.
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Unreachable goals.
Customer Care Consultant (Current Employee), Bowling Green, KYSeptember 4, 2014
Pros: good benefits
Cons: everything else
Management as well as supervisors have put in place unreachable performance goals.
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Afni
Project Coach (Current Employee), Evans, COSeptember 3, 2014
Pros: atmosphere, coworkers, incentives
Cons: management, communication
Afni has a lot of pros but if you are looking for a career, it is not the place for you. I work for web chat and it's easily once of the best entry level positions you can find in the area. Good pay and good atmosphere. As a supervisor, I deal with things that are really stressful and a bit too much for my pay scale. I mainly blame that on the management – more... and their poor communication skills-but I love the people I work with and the chances I've had to learn good leadership skills. – less
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Awesome Place to work
Verizon Wireless Sales Chat Agent (Current Employee), Opelika, ALSeptember 1, 2014
Great people, advancement opportunity, bonus pay, good benefits. You can move up fairly easily and use that title to get the same job at another company for more money. Schedules are pretty flexible which is good, especially for those going to school. Also, there is a decent tuition reimbursement program. Also, don't believe all the horror stories. – more... This, like any job, is entirely dependent on what you put into it. If you try hard and actually come to work, you'll have a great experience. If you choose to not show up and not do what's needed, you can expect to move through the accountability process. It always amazes me how people rate companies poorly that simply held them accountable for their poor work ethic and lack of discipline. Just silly!

Cons

Stressful work environment, less than favorable hours of operation, lower pay than a non-outsourced call center, clients place unreasonable demands on the center that are technically not achievable. – less
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Very challenging, and fast place enviornment.
Collections Specialist (Former Employee), Normal, ILAugust 30, 2014
This was my first real position and it was an exciting one. I enjoyed most of the hours put in and the accomplishments you could actually see daily. There was always room to advance and opportunities to grasp.
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Food industry job.
Customer Service Representative (Former Employee), Tucson, AZAugust 26, 2014
Pros: free lunches on every shift
Cons: it was a grave yard shift
Great place to work if to like working in the food industry. Working with bread dough and watching the finished product. It was a grave yard shift which made it difficult on normal life matters.
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great place to work
Technical Support/Customer Service Representative (Former Employee), Tucson, AZAugust 21, 2014
A very productive work place that was very flexible and never lacked in providing extra hours for work.
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Great place for advancement
Customer Service (Current Employee), Tucson , ArizonaAugust 19, 2014
This job was a great place for advancement in a career. Training was very simple and easily understood. There were many great benefits as well.
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Pork plant what more can I say
Sales/Support (Former Employee), Tucson ArizonaAugust 19, 2014
Barely anyone spoke english. They would put your with trainers that had the thickest accent you still couldn't understand and then strap a knife to you expecting you know what to do. Out of the garble that is the barley american trainer.
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A casual environment and great place to work.
Customer Service and Sales Representative (Current Employee), Tucson, AZAugust 15, 2014
Pros: awesome break rooms with many options. clean facilities, and good work environment.
Cons: health care cost for families is over the top. not affordable for family member per the hourly rate.
AFNI is a great place to work but it can be very demanding when it comes to work\life situations. It is a 24hr\7day\365day a year job and that can be hard on a person that has young children. Besides that it has a great work environment and the staff and upper management are always there willing to help and listen to all concerns. It does have a great – more... bonus program but the benefit program is a bit much for the hourly pay given. – less
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Amazing employer
Customer Service Representative (Current Employee), Tucson, AZAugust 13, 2014
Overall experience was great. I gained some valuable skills for future jobs and enjoyed working with others. management was in need of major reconstruction.
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Productive and Fun Environment
Sales Agent (Former Employee), Opelika, ALAugust 12, 2014
Love the co-workers but some of the customers can and will be very rude.
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A fun work place where you could talk to your co-workers freely
Inbound Sales Representative (Former Employee), Peoria, ILAugust 9, 2014
Pros: talking to new and existing customers
Cons: rude customers that acted like childern
I was able to learn different types of aspect of the communications industry. A typical day would be to explain a customers bill before renewing contract. The hardest part of the job was when the computer systems would go down. The management was always making sure that your questions where answered. You could always get to talk to your co-workers while – more... there where no calls to be made. Most enjoyable part of the job was that you where able to satisfy a customers question(s). – less
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poor management
Sales/ Customer Service (Former Employee), San Antonio, TXAugust 4, 2014
Pros: the enviorment
Cons: healthcare
I was a customer service rep and I handled all customers accounts with Verizon, the customers would call in and have questions about their account.

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About Afni

Afni helps companies develop meaningful and profitable relationships with their customers. Made of innovative thinkers and customer-focused – Read more