Pros: pay, management, benefits, incentives, co-workers, bonuses, chairs are comfortable so you're not sore after a 9 hour shift
Cons: training could go in to more depth
Once you learn the CoFEE Anywhere billing system, how the overall billing works, and what departments handle what, it is a very easy and fun job. The training doesn't really prepare you once you hit the floor, however. The training teaches you the basics of the job, but not the rest. You will learn a lot more when you are actually on the production – more... floor taking calls, so be ready for that. It takes a while to learn everything, but after about a few months, you get really comfortable talking to even the most irritated of customers.
The supervisors really want your AHT to be a certain time, but it is not unreasonable or anything. There's always room to advance in the company if you're good at what you do and make sales. You get a few hours of PTO and Sick time every pay period and it's based on how many hours you worked previously.
The only thing I did not like during my time there was that a select few managers were particularly very discouraging to a lot of the new employees who just hit the production floor. They would constantly be misinformed and yelled at for not knowing things that were not taught to them during training and some managers would act like their time was being wasted whenever they were asked for help. I would always try to help the new employees as much as I can, but I really was not okay how a select few managers treated new employees.
Overall, Afni does a good job at taking care of its employees. The benifits, pay, management, were all very nice. It was my first call center job but I felt that in a way, Afni is meant for the more "seasoned" (if you will) of call center representatives. – less