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Afni
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436 reviews

Afni Employer Reviews

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  • Job Work/Life Balance
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Job Work/Life Balance
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CSR
Customer Service Representative (Current Employee), Tucson, AZJuly 22, 2014
Pros: the people i work with on the csr level are nice and fun.
Cons: managers show favoritism and very strict rules.
I come to work 5-10 minutes early to get my system up and programs loaded. Once I log into my phone software I take between 50-60 calls regarding almost anything that would deal with a consumer wireless cell phone needs. From their bill to upgrading and buying phone, I have given directions to local store and troubleshoot latest phones. Most of the – more... calls are activation of new phones and bill inquiries. – less
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Meh
Customer Care Consultant (Former Employee), Bowling Green, KYJuly 21, 2014
I loved working there but the classes felt cramped and like there were way too many people in one class and not enough teachers/mentors
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Fun workplace, customer and employee driven.
Customer Sevice (Former Employee), Bowling Green, KYJuly 15, 2014
Afni was an excellent place to work. They have many benefits for their employees, with flexible hours and excellent pay with many opportunities for advancement
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Great job, customers not so great.
Customer Service Representative (Current Employee), Opelika, ALJuly 14, 2014
Pros: playing games, winning prizes, performance bonuses, fun environment
Cons: customers, computers need better servers, slow computers, crashing programs
Afni is, by far, the most fun place I have ever worked. We have music playing, games are done to win prizes for doing well on surveys. One on one coachings help you keep track of how you are doing. The job itself is great. We get pretty good pay, offered awesome benefits, good management, good employee programs. What is difficult is dealing with the – more... customers themselves. I won't go too deep into detail but it can be quite challenging to deal with some customers. – less
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Coach's a Good Fit
Customer Service (Current Employee), Tucson, AZJuly 13, 2014
Pros: great experience
Cons: not my career
Training takes ages to complete, but when you're done you're matched up with a coach. I don't know how they do it, but every one from my class was paired up with the perfect coach for them. Mine is smart, kind, and yet driven to follow rules and succeed. They're all the kind of people that have their job because they're good at it. I've seen coaches – more... step down as agents, and agents step up as coaches. You're hired based on what you're merit. – less
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typical call center
Customer service representative (Former Employee), peoria, ilJuly 13, 2014
Its a typical call center job with everything you would expect from a call center. This location closed a few years ago.
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No Bueno
Assist Verizon (Current Employee), Tucson, AZJuly 11, 2014
Pros: nothing
Cons: everything
No Bueno, working for the man, bosses suck and are greatful for making nothing and expect you to be happy making nothing. The OM's all look like a bunch of pirates.
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Promotes diversity
United States Web Chat Specialist (Former Employee), Opelika, ALJuly 10, 2014
Pros: fast-paced, paid training, tuition reimbursement
Cons: stressful, customer surveys
The overall setting of this workplace environment was call center. We worked around a group of diversified individuals that promoted teamwork in every aspect. I learned additional customer services skills while employed there in what to do and what not to do when dealing with irate customers. I loved the people I worked with but I would only work with – more... them for a short amount of time and then I would have to get to know someone else. This was either a good and or bad thing depending on how you look at it. If you are a people person, this was the job for you and if you were a shy person this was also the job for you. Management was great but they put a lot of pressure on you to score high on the customer surveys. If you got great surveys, there were some monetary benefits; you had the opportunity to choose a shift of your choice. Being that I had a large family and I was still in school, I did not always agree with the shift selections that were left. – less
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Excellent pay and benefits with a strong managment team
Sales Representative (Former Employee), Tucson, AZJuly 4, 2014
Pros: commision
Cons: short breaks but it was worth the job
The Cofee system is an excellent resource for any and all questions I had on the job along with the Spark chatroom that was provided for employees. I enjoyed the interaction and help that went on between the customer and I. The coworkers were also a pleasure to work with and my coach was very supportive
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Call Center
Sales Representative (Former Employee), Bloomington, ILJuly 1, 2014
This was a position at a call center within the billing and sales department.
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Call center
Customer Care Consultant (Former Employee), Opelika, ALJune 28, 2014
Cons: benefits
A typical day at work consisted of taking inbound calls and assisting customers with their online account. I learned how to be patient and explain things to the customer so that they understand and how to de-escalate a situation. Management was horrible. co-workers we great to work with. the hardest part of the job was having to sit all day.
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management was lacking
Customer Service Representative (Former Employee), Peoria, ILJune 26, 2014
They moved to another city pay was ok, but the environment was a fun and relaxed one
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Fun and everyday new experience workplace
Customer Care Representative (Current Employee), Evans, COJune 24, 2014
Pros: experience, benefits, flexible scheduling, possible monthly bonus, the people
Cons: hourly wage, staying in one area all the time with not to much to do
A typical day at work would be on the phone speaking to many different customers going over their account or troubleshooting their devices. I learned so many wonderful things such as; building and maintaining great reports with customers, customer service, finding the root cause of the call and fixing the issue and so many more great experiences. Time – more... management between full time at work and part time at school was a learning process but they were very flexible in which is one main quality I'm looking for in a work environment. My co-workers are usually dealing with their own customers but we do assist each other if ever questions and make a good day out of those long calls. The hardest part of the job is making sure my score card results are at the best they can be. With the many things we are graded on it can definitely bring stress if not watched. The most enjoyable part of the job is meeting all these new people every day that have many different stories to tell and experiences that we can go over together. I do love the flexible schedule they can work with and also the benefits. – less
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Typical Day at work
Customer Care Representative (Current Employee), Bloomington, ILJune 22, 2014
Pros: very nice co-workers, always willing to help
Cons: dealing with a lot of angry customer all day long.
A typical day at work would consist of taking incoming calls and assisting customer with phone issues, billing issues, purchasing phones and addressing all concerns regarding their account. Co-workers are great, very nice. Hardest part of the job is having the angry customers verbally abuse you. Also there is a survey system you must pass or else you – more... will be reprimanded. Most enjoyable part of the job is when you get the awesome, nice customers. – less
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Learned customer service skills
Debt Purchase Collector (Former Employee), Bloomington, ILJune 18, 2014
• Handled customer phone calls concerning debt due
• Provided solutions to enable customers to pay their debt
• Updated customer information to ensure internal database reflected accurate information
• Professionally handled disputes related to debt balances
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call center
Customer Care Representative (Former Employee), Tucson, AZJune 10, 2014
It was a call center. Managers didn't know what they were doing. And working was always a risk to being fired for not being good enough.
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Great place to work
Online Sales Representative (Former Employee), Opelika, ALJune 8, 2014
Great co-workers, great team overall. Workplace is a great environment easy to work in.
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Afni very fun place to work where you can talk on the phone and help people understand there cell phone bill
Customer Service Representative (Former Employee), Bowling Green, KYJune 6, 2014
Pros: great vacation times
Cons: health care was amazing
A day at Afni can go either way because you have a customer to call in and call you everything in the book, and then explain there bill to them and comming down and having a nice conversation with you.
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Afni, the not so great place to work.
Collector II (Current Employee), Bloomington, ILJune 3, 2014
Pros: insurance benefits
Cons: unattainable goals for bonus, management, job insecurity
A typical work day; log into the computer and start making outbound calls. I got very few inbound calls. Was very stressful to meet my monthly goal. I learned that collections is not for everyone and is a very stressful job when given outrageous goals to meet each month and then having your job threatened when not meeting those goals. Some of the management – more... there was really exceptional and easy to work with and ask help from. Some I wouldn't ever want to approach. Those were the ones who picked favorites and ignored the ones they didn't like. The hardest part of the job was logging in everyday to make outbound phone calls and collect no money. My coworkers were the most enjoyable part to my employment with Afni. It was extremely hard leaving the company because of the great friends I made there. – less
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Great place to work.
Web Chat sales Agent (Current Employee), Opelika, AlabamaJune 2, 2014
Pros: being able to control and access schedule.
Cons: long exhausting work hours.
Daily I go in and sit behind computer. Chat online with customers about verizon wireless products and services. I have learned how to build rapport with customers. How to access accounts and keep customer information protected by notating accounts and verifying accounts. Customer service. Co - workers and very friendly. I feel that there is nothing – more... hard about the job. The enjoyable part of the job is employee recognition. Earning rewards for hard work! – less

About Afni

Afni helps companies develop meaningful and profitable relationships with their customers. Made of innovative thinkers and customer-focused – Read more