Afni Employer Reviews

*Same day to day duties
*Cust serv. and the importance in maintaing cust relations
*the chance to advance fairly quickly
*this position was very repetative
*meeting many people throughout my employment

good interim job. would do it again if I had to, but it's time to move on. People are gonna make or break this job.

Please reconsider working here if you can. Your health and sanity will thank you.

Turnover at sites are well over 200% to 300%. Think about it... Is this somewhere where you think you'll stay as well??

Some of these reviews are clearly from management inflating their ratings.

Afni has an extremely aggressive 5 week training process with out of date material that does not stand up to the up-to-date information supplied through the Verizon Wireless Website they train you to use. When challenging the poor training and management methods...you lose your job. I did.

Call Center work life is not for everyone, especially if you're a people person.

Upon providing customer service and managing a short but precise conversation involving troubleshooting, superior interpersonal and charisma skills allows calls to go smooth. A great wealth of patience calms frustrated customers, the coaches continuously help agents with escalating calls making the agents job much easier. Its satisfying knowing that – more... you helped people with their technical problems, and end the call knowing that their will be returning customers. Technical problems vary which consumes time depending on severity of the call. Overall AFNI provided me the ultimate Customer Service position instilling the fundamentals of customer cooperation and first call resolution. – less

you pay a lot for benefits. too competitive. if you like customers yelling at you for the whole day

you pay a lot for benefits. too competitive. if you like customers yelling at you for the whole day

I had stability with working with APAC, it's was bi-weekly pay. I enjoy the work i did and the environment was friendly

In a typical week you will deal with customers who are very angry and it could become frustrating. However, if you have patience and don't take things personally you should be able to do alright and make a bonus. It does take work outside of hours on the clock to find out how to solve some problems but hard work pays off. The room for growth may be – more... limited but it is definitely greater than with a lot of companies. – less

Once you learn the CoFEE Anywhere billing system, how the overall billing works, and what departments handle what, it is a very easy and fun job. The training doesn't really prepare you once you hit the floor, however. The training teaches you the basics of the job, but not the rest. You will learn a lot more when you are actually on the production – more... floor taking calls, so be ready for that. It takes a while to learn everything, but after about a few months, you get really comfortable talking to even the most irritated of customers.

The supervisors really want your AHT to be a certain time, but it is not unreasonable or anything. There's always room to advance in the company if you're good at what you do and make sales. You get a few hours of PTO and Sick time every pay period and it's based on how many hours you worked previously.

The only thing I did not like during my time there was that a select few managers were particularly very discouraging to a lot of the new employees who just hit the production floor. They would constantly be misinformed and yelled at for not knowing things that were not taught to them during training and some managers would act like their time was being wasted whenever they were asked for help. I would always try to help the new employees as much as I can, but I really was not okay how a select few managers treated new employees.

Overall, Afni does a good job at taking care of its employees. The benifits, pay, management, were all very nice. It was my first call center job but I felt that in a way, Afni is meant for the more "seasoned" (if you will) of call center representatives. – less

Afni was a very good company, which allowed me to promote myself several times into higher positions. I loved this company. The management was great, my co-workers were wonderful, the hardest part of the job was the consistent changes in information, the most enjoyable part of the job was being able to maintain the customer service part of the job daily.

A typical day at work would go very fast when it was busy. I learned how to manage my stats and achieve my monthly goals. I developed a more insightful approach with my customer service skills and applied them to my everyday calls. Management was extremely helpful when available. The hardest part of the job was the high call volume, and not having as – more... much support and resources on the floor. My co-workers were my primary reason of get threw the day and definitely made the work place a more enjoyable experience. . – less

Okay job but it could be a lot better if it was stable enough. This is a typical job and is good for students because they guarantee to work around your schedules.

Afni does not have it's act together they are constantly changing their goals.

I chatted online in a timely manner to customers that were wanting to purchase Verizon things, and also did customer service.

It was a call center not everyone is cut out to work for a call center, they are mostly geared towards High School, and College students

On the phones the whole day assisting customers with their accounts.
I learned alot of how to assist people with their accounts and how trouble shoot cell phones. My coworkers were very nice and always willing to assist if I neede help. The hardest part of my job was driving 1Hr and 15 min to work. Most enjoyable is my team always was on top for production.

Assisting online customers with there accounts with navigation. customers calls in needing assistance with viewing and paying bill and usages. Also upgrades, adding a line. I learned the patience of handling a call from an irrated customers is making sure that I can do everything in power to resolve the customers issue and concerns.

Assisted customers with any problems or concerns that they had. The best of my job was learning how to deal with stressfull situations. I enjoyed working with my coworkers, and customers on a daily basis. The hardest part of the job was having upset customers. The most enjoyable part of my job making my customers satisfied.