Customer Service Representative (Current Employee), Opelika Alabama – June 21, 2015
Afni has become my home away from home. My co workers are like my second family. Management is great and they will work with you if they need to regarding schedules.I have learned many different procedures for closing sales and great customer service skills! The hardest part of the job would be when people chat in just playing around that can be frustrating. The best part of the job is feeling accomplished when you meet all of your goals.
Social Media Brand Ambassador (Current Employee), Tucson, AZ – June 18, 2015
Pros: Hour Lunch
Cons: Everything else
Afni does not promote from within unless you know someone in a leadership position. The project I currently work on has hired every coach from outside the project instead of promoting from within as promised at the beginning. The coaches do not know how to use the systems that we use and are unable to assist us with every day coach tasks. The morale of the entire project has gone down so far that no one wants to be there.
Customer Service Representative (Former Employee), Tucson, AZ – June 18, 2015
Pros: Laid back Easy going Enviroment
Cons: No Cons
I loved working here. It was my first real job and everyone was really laid back and chill. They made sure you were doing ok and were happy to help out if you had any issues with computers or anything. They let you take as many breaks as you needed and as long as you did your work and were on time. they were ok with you.
Web Chat Agent (Former Employee), Evans, Co – June 15, 2015
Pros: 15 minute breaks with a 30 minute lunch
While working with afni before they closed the building, the environment was very fun to work in. Everyone that worked there were very friendly and very fun to be around. My boss was very open with us and made sure that we where doing our job correctly. The hardest part of the job was making sure our customers where satisfied with our customer service.
Customer Service Agent (Former Employee), tucson az – June 13, 2015
working here was wonderful the customers were so entertaining and the coworkers were very diverse and interesting the hardest part of the job was trying to help difficult customers and trying to get them to understand that we couldn't do certain things
Web Chat Customer Consultant (Former Employee), Opelika, AL – June 12, 2015
Great place to work. Easy work. Easy training. Not enough first shift opportunites. A typical day consist of logging in for chats, taking three chats at a time, and remarking accounts once done with customers.
Web chat sales (Former Employee), Opelika al – May 21, 2015
Pros: Schedule flexibility
Cons: Almost everything else.
I worked at the company for 2 years. The management as far as the OM is horrible. I don't blame the coaches too much bc they are only able to do what they're told. The pay is awful & they recently did a big layoff. However, here they are looking for more people to hire. They don't have any type of loyalty at all. I wasn't even able to complete my 2 week notice they made me leave once I put it in. They have unrealistic expectations as far as goals. Maybe if they treated their employees like someone they wouldn't be in the situation they're in now. All the top sellers left & now they're sinking. Karma is real. I don't understand why no one is looking into management.
Web Sales Agent (Current Employee), Opelika, AL – May 4, 2015
I absolutely HATE this job. The management is horrible. They do not appreciate their agents. The phrase "a great place to work" should not even be a part of their logo. The pay is horrible and the managers don't even care. We are being over worked and under paid. I feel as if OSHA needs to come in and shut the place down. The managers show favoritism. Certain people they'll let change their schedules, and certain people have to tough it out or they'll be forced to resign. Also, they allow you win all of these prizes but they tax tremendously for them. That's not right!!! The company as a whole need to be completely shut down because of the way they allow their management to treat the agents. Save your self the stress, DO NOT WORK HERE! Afni has a bad name for a reason!!!!!!!!