Pros: interact with customers, great coworkers
Cons: non-sense management and company practices, slow computers, criminally high turnover, "office space" in real life, low pay
For the almost 4 1/2 months I was there, here's one thing I should have done before I even applied to work for this company - read all the reviews and made a better, more well-informed decision so I could've avoided all the stress and accepted a job elsewhere. Typical day at work is your usual call-center environment, constantly assisting customers – more... with their services from the client (Verizon Wireless). I've learned so much more about the new products and services Verizon plans to offer in the future, but it would've been nice if I was fully trained on them. You start with 5 weeks of in-class training, but then when you first go into "transition," you may realize that what was covered in the classroom may have changed rather quickly, or that 5 weeks of in-class training isn't long enough. The resources provided are supposed to help you succeed, but knowing Verizon, the resources provided often miss some important information, or the information within their system may be out-dated, plus I guarantee the computer you will be sitting at will run EXTREEEEEEEEEEEEEMMMMMMMMMMEEEEELLLLLYYYYY SSSSSSSSSSLLLLLLLLLLOOOOOOOOOWWWWWWW, thanks to a ton of useless software and outdated technology. As for floor support and management (or these days, lack thereof), appreciate it while in transition because the longer you stay with the company, the less and less floor support becomes available (and they don't have enough floor support team members period).
Some good things are that I did meet some great coworkers and had a good team, but wished that the company would allow more time for Supervisors to meet with their teams so we could get to know one-another, give and receive feedback, discuss team goals, and go over new information with the company's plans for the future. But on the other hand, if there is anything you may dislike, I do encourage you to exercise your rights and speak to your supervisor about them (if that's not enough, then try to follow the "Chain of Command" but have a backup plan because this company may retaliate against you). So, overall, management is a total joke - you'll be better off spending time watching "Office Space" because the company's goals for all measurements, including attendance and average handling time are rather inhumane and unrealistic (Seriously, who's actually going to get 100% attendance, with flu season going around). Benefits are your usual healthcare, AD&D, life insurance, etc ... but the base pay of $9.50 an hour is not as competitive as they say (do your homework here: Xerox starts at $10 an hour, and StarTek starts at a WHOPPING $13.00 an hour for the same or similar position). Hardest part of the job is dealing with the overall job security (or lack thereof) and the UNACCEPTABLY HIGH 200% TURN-OVER RATE (State and Federal courts should press criminal charges against AFNI for allowing this - I recommend shut down the company all together). On the good side, dealing with customers I would say the most enjoyable part forr me was the most enjoyable part of the job.
So, with all the above in mind, is this company really a "Great place to work," or should they change their slogan to something more accurate, like "People Reaching In Some One New" (aka. PRISON). – less