Afni Employer Reviews

Safe and secure working conditions. Frendly co-workers, Supervisors are always ready to help.

Not really the kind of place you'd want to spend your whole life, but good to keep you afloat for a year or two. Pays a decent wage for an easy job.

Fast pased enviornment, Friendly people to work with, Hardest part was sitting in a chair the majority of the day, However the actuall work was easy as pie.

This would be a great place to work if they were more lenient. the company has a high turn over rate and practically rehires the entire call center every year yet have done nothing to change that. it seems as though they blame the people they hire instead of trying to see what exactly they are doing wrong. in the next five years that company probably – more... wont even exist here anymore. – less

God aweful place to work. There were less than 20 out of 500 that lasted longer than a year. If you do make it your going to be put through a gruelling experience.Management is a joke. And most supervisors don't last long just like the reps wont last long. Might I add that the center is in a really gross town. I quit and would never re apply. Also if – more... you do want a call center job go with xerox or startek. Xerox pays some 10.50 an hour depending on project. And startek starts at 13.00. Also your systems will be outdated. And the IT department will just tell you to "restart your system" like the power button is God's gift to man. And when your system does take a dive, and it will, you then are subject to your supervisor not wanting to code it and putting you in personal and then yelling at you for bad adherence. What a joke. And if your supervisor is a man he may ask you to sleep with him. Or in some cases date him. Which may be bad because he may be dating another employee and you'll probably find out. If you wanna play office space you should probably just try out for some acting positions at least you'll get paid better. – less

the teaching was great, supervisors actually halped and everything we learned was established from the very beginning.

This company had amazing hours, pay and benifits. I had a couple issue but more or less was a great place to work

They didn't even have any web chat openings. So I was put on the phones. Training was 6 weeks and you sat in front of the computer reading pdf books. Teach you all these things you have to say for courtesy and stuff, then when the on-site Verizon rep comes down and asks you what you have to say, they say NOPE it's too scripted. Training was limited. – more... The training computers didn't even have access to the windows website to look at the windows phone. The instructor tried many times to get us an opportunity to y-jack and listen to real calls, but each time something would come up and we were not be able to. Only once, did we get the chance during training. Tried to get someone to come down and take a live call for us to listen to, but each time got blown off. Not much opportunity to re-enforce what we were learning. Went over things once then moved on. Monitor every thing you do on the live calls. If you are on a call and it goes into your break you have to go in and adjust it so the system knows you left at such-and-such time and have 15 minutes from then for break.. same with lunch. You cannot leave early for lunch or break. If it's 1 minute before your break, you have to take another call. (Maybe this is just how call centers work.. I don't know.) I called in sick during transition because I was legitimately sick but they wanted me to go in anyway so their site would not get audited for me not receiving coaching before the end of the month..the gal who called me about this was rather rude about it. Told us we were getting schedules changed from having Sunday Monday off to having Sunday Monday and Thursday off with 10 hour days, then comes back a few days later and says it was Sunday Wednesday Thursday that was agreed on. Have to be at your desk signed in and taking your first call at your start time. – less

great times over time great boss's lots of one on one training leaves you ready to work

A typical day at work is assisting Verizon customers with their plans via online chat. I have learned how to be patient and assist customers with different problems. I have made life time friends through out my employment.

For the almost 4 1/2 months I was there, here's one thing I should have done before I even applied to work for this company - read all the reviews and made a better, more well-informed decision so I could've avoided all the stress and accepted a job elsewhere. Typical day at work is your usual call-center environment, constantly assisting customers – more... with their services from the client (Verizon Wireless). I've learned so much more about the new products and services Verizon plans to offer in the future, but it would've been nice if I was fully trained on them. You start with 5 weeks of in-class training, but then when you first go into "transition," you may realize that what was covered in the classroom may have changed rather quickly, or that 5 weeks of in-class training isn't long enough. The resources provided are supposed to help you succeed, but knowing Verizon, the resources provided often miss some important information, or the information within their system may be out-dated, plus I guarantee the computer you will be sitting at will run EXTREEEEEEEEEEEEEMMMMMMMMMMEEEEELLLLLYYYYY SSSSSSSSSSLLLLLLLLLLOOOOOOOOOWWWWWWW, thanks to a ton of useless software and outdated technology. As for floor support and management (or these days, lack thereof), appreciate it while in transition because the longer you stay with the company, the less and less floor support becomes available (and they don't have enough floor support team members period).

Some good things are that I did meet some great coworkers and had a good team, but wished that the company would allow more time for Supervisors to meet with their teams so we could get to know one-another, give and receive feedback, discuss team goals, and go over new information with the company's plans for the future. But on the other hand, if there is anything you may dislike, I do encourage you to exercise your rights and speak to your supervisor about them (if that's not enough, then try to follow the "Chain of Command" but have a backup plan because this company may retaliate against you). So, overall, management is a total joke - you'll be better off spending time watching "Office Space" because the company's goals for all measurements, including attendance and average handling time are rather inhumane and unrealistic (Seriously, who's actually going to get 100% attendance, with flu season going around). Benefits are your usual healthcare, AD&D, life insurance, etc ... but the base pay of $9.50 an hour is not as competitive as they say (do your homework here: Xerox starts at $10 an hour, and StarTek starts at a WHOPPING $13.00 an hour for the same or similar position). Hardest part of the job is dealing with the overall job security (or lack thereof) and the UNACCEPTABLY HIGH 200% TURN-OVER RATE (State and Federal courts should press criminal charges against AFNI for allowing this - I recommend shut down the company all together). On the good side, dealing with customers I would say the most enjoyable part forr me was the most enjoyable part of the job.

So, with all the above in mind, is this company really a "Great place to work," or should they change their slogan to something more accurate, like "People Reaching In Some One New" (aka. PRISON). – less

This company will give you a good source of experience but you really need to have a supervisor to like you because if not your life will not be any easy, no bonus, no good schedule... Also even if you make your sales they always find excuses not to give you what you deserve.. The job is not secure, they are always treating you that they will change – more... you from one protect to another one if you don't sell. There is a lot of gossiping on, even with the supervisors and head managers, they wont respect your private life. – less

I started with this company nearly two years ago and was told that it was a great job with good pay and plenty of room for advancement. I quickly realized that this was not true. First of all, the job is the most stressful I have ever dealt with. You sit at a desk for eight hours a day and take almost endless abuse from the customers and go home stressed – more... and too tired to do anything but eat, watch TV and go to bed and wait for it to start again. Secondly, customer service agents get paid less than $10/hr until you have worked there for more than two years. Great for some, I suppose, but it just barely pays the bills. Finally, in spite of my good performance since I began working for the company, I have yet to be promoted. Instead, I watch others with less tenure and experience and with lesser performance ratings get promoted above me as I continue to take abuse from the masses. The continuity in work is minimal as they are constantly changing their policies and procedures, making it difficult to perform for the customer and I highly believe that they practice favoritism. Finally, they expect employees to come in on Christmas and you're lucky if requests for holiday time off are honored or even acknowledged. The only reason I'm still with this job is because I can't find another one at the moment but rest assured, as soon as I do, I will be leaving this job for greener pastures. I often wondered why people didn't last long in this job (few agents last beyond 6 months) and I'm a little proud of myself for having endured so long, but if you value your health and sanity I would stay away. – less

A typical work day consist of coming in logging on to your network, Helping customers with their cell phone problems. Co-workers are helpful and nice. There's nothing hard about the job and the enjoyable part is having a 1 hour lunch break and being able to assist the customers

within 2 years of being there I was working the escalate gate and handling irate calls.

If you get in the right department this is a great place to work. If you get in the wrong department then your career will be awful.

Worked here 88 days and was fired over a Twitter post. It was obviously an excuse to fire me before my 90 days. My rookie camp coach did absolutely NOTHING to assist the class. I came out on the floor still on 2 chats (was supposed to be on 3) but still performed in three top 3 of my class. All the coaches showed favoritism, my coach barely spoke to – more... me but did the girls hair who sat by me & went to lunch with a bunch of others. A lot of the supervisors were dating each other, they all cursed and it was an overall AWFUL place to work. – less

great place to work. loved all the people some of the guidelines and requirement where tough to follow but a challenge is always nice in a place of buisness

On a typical day as web-chat sales representative, one would just sit at their computer all day and hope that they get good chats to make sales. Good days seems to go by really quickly; however, if you are having a bad day, expect the day to drag tremendously. One thing I learned while working a very short period with the company is to make sure you – more... use all your available resources, which just happens to be the people that you are working with. Management likes the people who sales no matter what technique they are using. Some of my co-workers would be very rude to the customers and the coach would know, but that did not matter as long as money was being made. There was a lot of favoritism shown and a lot of "buddy/buddy" things going on. Majority of my co-workers were not at all professional. Many would come in dressed inappropriately, but nothing was said about clothing; however, there was a big deal made about having shoes that did not expose the heal of your feet even though you sit down all day. I did not understand how one could come in with a dirty old t-shirt on when it was not Fri. Sat. or Sun. and not be sent home.The hardest part of the job had to be dealing with my rookie camp coach. My coach was obviously someone who did not care. He/She would sit at little cubicle and not even bother to walk around and assist. It was quite disturbing considering there were other coaches who definitely worked with their team. The most enjoyable part of the job is basically you sit there and make money. You have the opportunity to meet many new people as well as learn new skills. – less

I enjoyed my time with Afni..was hoping for job security..company closed.