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Afni
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436 reviews

Afni Employer Reviews

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decent job
Customer Service (Former Employee), Bowling Green, KYMay 26, 2014
Pros: free lunches sometimes, healthcare, decent management
Cons: didn't feel there was room for advancement, some customers
They worked with there employees to the best of there ability with health issues, fmla, basically anything came up they would attempt to work with you. They have a system for switching days in case of emergencies or dr's appointments. We worked a lot with verizon customers and the management was understanding of issues assisting customers and would – more... help assist the best they can. The hardest part of my job was when customers interrupted or did not want to listen to what I had to say because that would drive up my times on the phone. I was very conscientious of my times on the phones and all stats that I had to adhere too. The best part of of the job would be the management always tried to make the employees happy and feel that it truly was a great place to work. for example dressing in costumes. dressing up and doing pictures with santa. – less
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A Great Place to Work
CSR (Current Employee), Opelika, AlabamaMay 26, 2014
I work a 10 hour shift where I enjoy assisting my customers with making the best decision within their Verizon Wireless accounts. I love my co-workers we work as a team that developed into a family.
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Requires sales motivated individual
Customer Service Representative (Former Employee), Tucson, AZMay 23, 2014
This is a very competitive work force. If you cant demonstrate skills to make a sale then you'll feel stuck. You have to be very flexible with your schedule. Call center environment. Not much freedom to move around.
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fun work place, teamwork and good supervisors
Customer service Rep for Verizon Wireless (Current Employee), Tucson,ArizonaMay 22, 2014
Afni is fun to work at and the people that work are very helpful when you have questions or concerns. we always have teamwork which is great everyone helps each other when they need it. the managers always evaluate on how you are doing and how you can improve.
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Fair
Collector II (Former Employee), Bloomington, ILMay 21, 2014
Overall it was a fairly okay place to work. Life and work balance was something that would have been great if they could of work on. The good thing about working for Afni was the potencial for monthly bonus.
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Productive and chanllenging place to work.
Operations Manager (Former Employee), Peoria, ILMay 15, 2014
Typical day was to coach and develop coaches and agents, sit in several client conference calls and take manager calls. Enjoyable part was to see agents grow into good customer service agents.
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All about the Stats
Customer Service Represenitive (Former Employee), Evans, COMay 14, 2014
Cons: everything was about call time if you went over your 2 minutes it went against you
Afni was not for me at all, I couldn't make a career there it was just a job
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Good Starting point for customer service
CUSTOMER SERVICE REP (Former Employee), Opelika, ALMay 13, 2014
If you are looking to get into customer service then this is a great entry level company to work for. Fast paced call volume.
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Comfortable and fast paced environment.
Sales Representative (Former Employee), Tucson, AZMay 12, 2014
Pros: fun, competitive.
Cons: healthcare
I loved working here. There were always games and competition, prizes to win to keep us motivated. They made it as fun as work can be! I made a lot of life time friends while working at AFNI. The hardest part of the job was leaving, when I moved back to TN.
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Boring but really easy!
Customer Service Representative. (Former Employee), Bowling Green, KYMay 11, 2014
Pros: easy work
Being a customer service rep with afni is a really easy job and does not tax the body in anyway. I also had really good medical benefits when I worked there.

The bad is that even with perverted calls you aren't allowed to just hang up. Training is 3 weeks and so long as your insight you get good help when you first start tackling calls on your own.

After – more... that you are ON YOUR OWN. You get very little direct help. And in my short amount of time there I had 4 different supervisors. The extras hourly bonuses you can make are extremely difficult to actually fully get.

Its also a VERY boring job. There are times you sit for hours without calls. And while some can be really great and you feel like you really helped a lot of the calls are tedious and pretty accusatory (you stole my minutes was often heard). And to often they had gotten bad service and took it out on you.

They are nice and polite people to work for and the work itself is not at all difficult. But if you're looking for a challenge this is NOT for you. – less
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HORRIBLE!!! RUN FAR FAR AWAY!!!!!
Customer service (Former Employee), Opelika, ALMay 8, 2014
Pros: absolutely nothing!!!
Cons: not enough pay, breaks are to short, hours always changing, management is horrible and the workers are messy!
This was the worst place I have ever worked. I lasted about 2 weeks after training because I thought I was on the verge of a nervous breakdown. My training coach was awesome, and the 2 chats were okay, but when it was time for me to get my actual coach, she was horrible! They only care about themselves, and you are a number that can easily be replaced. – more... And you better get those yes's and 10's if you want to keep your job. I have never had a job that made me feel nauseous when I sat down at my desk. The only enjoyable thing about the job was BREAK! The customers are horrible. They get these phones and plans with verizon, knowing they can't afford it. You can do nothing about it. You are really only there to assist with logging into and setting up and online account, but they have no filters. The customers also expect you to be able to credit accounts, tell you who their children and spouses are talking to or texting, and other kinds of things. I would not go back to this place if i was broke or penny less. – less
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afni Inc
Tech (Former Employee), San Antonio, TXMay 8, 2014
Cons: laid off
In this position i was able to assist my customers by placing ticket orders, repair requests, customer service inquiries, and additional monthly services toward their Accounts through Frontier Inc. My job involved maintaining composure in a fast paced/ call center style environment. It allowed me to show my proficiencies in data entry, assisting customers – more... on the phone, and multitasking skills all at once. This position helped me develop the skills i needed to be more attentive and clerical to details and be successful. – less
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efficient training
C & C Collection Spec (Current Employee), Bloomington, ILMay 6, 2014
Afni is a busy, yet relaxed place to work. It offers excellent training to ensure you are well prepared to do the duties required
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Productive and quiet
RSS Agent (Former Employee), Tucson, AZMay 2, 2014
Pros: bonus incentives for sales, go home early when the business was slow
Cons: was boring, same calls same issues, never sure of actual results
answered inbound calls. first the center was to sell HSI, Home phone, and cable through Directv. The center changed and started to assist in retention. The center later fully changed over to answer calls to assist in repairs and setting appointments up for technicians to go to customers house. Interactions with employees was always good, people there – more... to help. Management was only there as you had an irate customer in who I could not calm down or unless my work was less than satisfactory. The hardest part of the job was not to get discouraged by all the customers who called in for the same issues. The most enjoyable part of my job was interacting with people across the US and within the job center itself. – less
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Good job for a stay at home parent that does not need high income.
Customer Service/Tech Support (Current Employee), Tucson, AZApril 30, 2014
Pros: full time job, has benefits, flexable options for offtime
Cons: holiday offtime policy, attendance policy, rep performance matrix, supervisors
This is a good job for a stay a home parent that does not need a high income. Generally you can schedule off time when you need. However, during holidays and when they are experiencing high call volume you can not get off time no matter what because they only allow a super small amount of hours at these time and they are on a first come first serve – more... basis. Any absence that is not scheduled or not covered by sick time is not excused. The statistical benchmarks used to measure a reps performance are unrealistic. Also, supervisors are very reluctant to take calls that should handle whenever you get a very upset dissatisfied customer. – less
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Good for young person with open schedule
Customer Service Representative (Former Employee), Bloomington, ILApril 30, 2014
Pros: n/a
Cons: not for a family oriented person
Not a family oriented work place. Good for someone with no kids and open availability.
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Fun work place for Sales
Customer Service Representative (Former Employee), Peoria, ILApril 29, 2014
Pros: great prizes
Cons: extrememely loud in call center
I enjoyed working here. They had nice prizes when sales requirements were met. I loved helping people resolve issues with their residential phones and internet service
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Productive and fun place to work
Customer services representative (Former Employee), Tucson, AZApril 27, 2014
Pros: very flexible hours.
Afni is a great place to work with an easy opportunity to earn a monthly bonus.
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Productive
Customer Service Representative (Current Employee), Bowling Green, KYApril 25, 2014
Pros: good benefits - oppurtunities for bonus
Cons: days off
Afni is a very productive work place providing great customer care to Verizon Wireless customers. I have learned how to relate and communicate to customers based on the current situation. The work place is comfortable but professional. Handling escalated customers can be difficult but during my time at Afni I have developed the necessary skills in handling – more... escalations. – less
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great weekly bonuses
Customer service/Call Center Inbound sales (Former Employee), leesburg flApril 25, 2014
Pros: pot lucks and free lunches
Cons: bonus structure
learned how to build rapport, co workers were fun to work with, enjoyed the weekly contest and incentives. The monthly bonuses could have been a little more

About Afni

Afni helps companies develop meaningful and profitable relationships with their customers. Made of innovative thinkers and customer-focused – Read more