Afni

567 reviews

Afni Employee Reviews

  • Job Work/Life Balance
  • Compensation/Benefits
  • Job Security/Advancement
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Job Work/Life Balance
Compensation/Benefits
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floor manager
Customer Service Agent (Former Employee), tucson azJune 13, 2015
working here was wonderful the customers were so entertaining and the coworkers were very diverse and interesting the hardest part of the job was trying to help difficult customers and trying to get them to understand that we couldn't do certain things
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Fun place to work
Web Chat Customer Consultant (Former Employee), Opelika, ALJune 12, 2015
Great place to work. Easy work. Easy training. Not enough first shift opportunites. A typical day consist of logging in for chats, taking three chats at a time, and remarking accounts once done with customers.
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just a terrible place
CSR II (Former Employee), Evans, COJune 12, 2015
Pros: you get to see people around you
Cons: management, pay, hours, Supported client, work envirmoent(AC and heater never worked properly)
i did 6 months hard time at this place haha it was total and utter chaos mgmt had no idea what they were doing. its comes to no shock to me they have actually closed down their evans location
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Dont do it
COLLECTION AGENT (Former Employee), Bloomington, ILJune 3, 2015
Pros: easy job to get
Cons: everything
They are horrible they will have you work crazy hours for little money. overtime money is great but over all its not a good place
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NA
Customer Service Representative (Former Employee), San Antonio, TXJune 2, 2015
Pros: NA
Cons: NA
I enjoyed the work environment and the training that was provided. If you had any questions the managers were more than willing to assist.
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provide care for clients and agents
customer service (Current Employee), blm ilMay 29, 2015
Pros: a diffent vendor daily
Cons: not enough pay
Im a claims rep for health alliance
i provide benefit and deductions for members
provide claim status of claims on file
i submit data entry on claim and accident
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Busy Place
Verizon Customer Sales and Service Representative (Former Employee), Tucson, AZMay 26, 2015
Cons: No assigned seats
Do not work here if you have anxiety of any kind.
You are on the phone all day with customers.
Very loud.
Sometime hard to get help.
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A great place to work! NOT
Web chat sales (Former Employee), Opelika alMay 21, 2015
Pros: Schedule flexibility
Cons: Almost everything else.
I worked at the company for 2 years. The management as far as the OM is horrible. I don't blame the coaches too much bc they are only able to do what they're told. The pay is awful & they recently did a big layoff. However, here they are looking for more people to hire. They don't have any type of loyalty at all. I wasn't even able to complete my 2 week notice they made me leave once I put it in. They have unrealistic expectations as far as goals. Maybe if they treated their employees like someone they wouldn't be in the situation they're in now. All the top sellers left & now they're sinking. Karma is real. I don't understand why no one is looking into management.
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Company Closed
CUSTOMER SERVICE REPRESENTATIVE (Former Employee), Peoria, ILMay 18, 2015
Customer Service for Verizon fios service. The location in Peoria, IL closed down so I was laid off. Afni was not a dependable company to work for
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High paced Job
Sales Agent (Current Employee), Opelika, ALMay 16, 2015
Pros: prizes for top sellers
Cons: short breaks, max out at $8.50
chat with 3 customers at once, sell products for Verizon and learn their plans, fun environment, can be stressful at times, good hearted people
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Okay
Bill collector (Former Employee), Bloomington, ILMay 15, 2015
Afni is a very good place to work if you are skilled in call centers or not. They take the time to train you, and also pay you with bonus incentives.
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fun, fast environment
Customer Service Representative (Former Employee), Bowling Green KyMay 5, 2015
i loved working with the people and the client was great. learned alot about cellular devices and the way they work. There was room for advancement.
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There are some great people who work there.
Web Sales Agent (Current Employee), Opelika, ALMay 4, 2015
I absolutely HATE this job. The management is horrible. They do not appreciate their agents. The phrase "a great place to work" should not even be a part of their logo. The pay is horrible and the managers don't even care. We are being over worked and under paid. I feel as if OSHA needs to come in and shut the place down. The managers show favoritism. Certain people they'll let change their schedules, and certain people have to tough it out or they'll be forced to resign. Also, they allow you win all of these prizes but they tax tremendously for them. That's not right!!! The company as a whole need to be completely shut down because of the way they allow their management to treat the agents. Save your self the stress, DO NOT WORK HERE! Afni has a bad name for a reason!!!!!!!!
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Horrible
Universal Customer Service Sales Representative (Current Employee), Tucson, AZMay 1, 2015
A typical day of work is 8 hours of verbal abuse from angry customers calling in because of the previous representative's f up.
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Great Views
Agent /Help Desk / Quality - Training (Former Employee), Tucson, AZApril 29, 2015
Pros: Great Views
Cons: not enough overtime
Afni really is a Great Place to work, ask anyone, who has worked there longer than 5 years. They know exactly what I'm talking about!
The management is Awesome, Supervisors are So cool, and everyone there will attempt to help you, as long as you help yourself to help the team, they are willing to do anything to help you succeed!
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Afni
Customer Service Representative (Former Employee), Bloomington, ILApril 29, 2015
A typical day is taking calls assisting customers with bill selling products and just offering wonderful customer assistance
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Awesome
Customer Service Specialists (Current Employee), Bloomington, IllinoisApril 28, 2015
AFNI is a company that is great place to work do to their ethic practices and I would recommend a person who wants an opportunity to grow and perform the skills that they have strengths in to apply.
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VERY demanding, but room for advancement
Customer Service Representative (Former Employee), Bowling Green, KYApril 24, 2015
Pros: free hours
Cons: work you like a dog
Typical day at work could either be very demanding or very laid back, just depends on the day . management & hr sucks, but you can pick up alot of hours .
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Terrible just terrible
Customer Service Representative (Former Employee), Evans, COApril 24, 2015
Afni, a GREAT place to work... NOT. This place has so many issues its surprising the site is still open. From Upper management being poorly trained and the lower management having to suffer because of their poor training. The people you meet that are on the same level as you are great, but the management definitely needs some adjustments.
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Productive work enviorment
Customer Service Representative (Former Employee), Tucson, AZApril 22, 2015
Assisted in answering client’s questions and concerns. Responsible for over-looking customer accounts to better fit their needs. Involved in taking payment information and handling all billing concerns. Handled concerns over the phone while up-selling customers to upgraded services.
Claimed Profile
Headquarters
Bloomington, Illinois, United States
Employees
1,001 to 5,000
Industry
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