Customer Service Representative (Former Employee) – Bowling Green, KY – June 26, 2017
Inbound call center for Verizon wireless, the most challenging part is to calm down an irate customer and get them to feel confident you are there to take care of them and solve their problem. You get ample training which still doesn't completely help you with your day to day. After working there for one month on the floor I had encountered issues that even the floor manager didn't know how to handle. I even had to walk a few of them through on what I needed them to do for me since my credentials didn't allow me to correct the issue. Verizon cares about their people and customers they would cater food and for a week we got a gift everyday from earbuds to a Bluetooth speaker..
Mentor/Trainer/Representative (Former Employee) – Bowling Green, KY – May 17, 2017
Many days were stressful in the customer service aspect. It wasn't bad. I advanced but cutbacks stepped me down again. I was let go for a medical issue out of my control which seemed wrong in my opinion as it did not affect my work.
Customer Service Representative (Former Employee) – Bowling Green, KY – May 12, 2017
The hardest part of the job is that you have to deal with different types of people from all over the world yet I love talking to people all day long it does get frustrating for the both of you and the customer because you can't understand each other.
Customer Service Representative (Current Employee) – Opelika, AL – May 9, 2017
Afni is a good place to start working at, however if you have not advanced in a year it is time to move on. Your schedule is picked for you based on your performance. Once you are moved to production help is limited unless you have a team leader that cares.
Customer Service Rep (Former Employee) – Tucson, AZ – May 6, 2017
good at first. after training once you're in productions supervisors are not very helpful. was told once to confrence call 2 siblings that were fighting w/out letting them know and "let them go at it". easy to get bonus in training but after it i rare. any line disconnecting counts against you even deaths.
Customer Care (Former Employee) – Tucson, AZ – May 5, 2017
For being my first CSR position I did enjoy working at Afni, the pay was really bad and management had a napoleon complex. The center didn't have a bee hive mentality at first...But then it did so I left. But great experience overall.
Customer Service Representative (Former Employee) – Tucson, AZ – May 4, 2017
I was one of the few people that stayed with this job for a while. It takes a special personality type to do this kind of position cause the customers are generally irate and things change so quickly on the job it's hard to do your work efficiently. I stayed because I liked the flexibility and the pay was pretty good with the bonuses.
OK place to work if you are just getting started in job force
Subrogation Specialist III, Uninsured Motorist (Former Employee) – Bloomington, IL – May 2, 2017
Busy work days coupled with stressful times trying to hit unrealistic goals that are put in place. Work/family balance is based upon your manager and how well you are liked by management, I had no issues.
advancement opportunities are not possible with out a college degree
Customer Service Representative (Former Employee) – Tucson, AZ – April 29, 2017
It was a really great experience and i actually applied again after taking a break after having my son. They do have a pretty set schedule that you dont really have a choice in but they pay great and have excellent training before sending you onto the floor. the managers are great and always there to work with you even if they are not part of your team. They have lots of resources for people such as getting to and from work, benefits, and job training. They also usually hire from within for upper positions.
Chat Service Representative (Former Employee) – Evans, CO – April 27, 2017
The management ran the Evans office to the ground, had to shut down. I was able to increase my typing speed working there. The hardest part of the job is the constant belittling you had to put up with from the customers.
Customer Service Representative (Former Employee) – Opelika, AL – April 26, 2017
When I worked for Afni, Inc. it was primarily an incoming call center for Verizon Wireless. Every 3 months the schedule changed and that was something I could never get used to. It was supposed to based on seniority, but it was more on attendance and performance. The customers were often irritated and hard to work with.
Good benefits and decent salary
If you were scheduled to be on the phone you could not be off the phone for any reason
Call Center Supervisor (Former Employee) – Evans, CO – April 23, 2017
Salaried employees were expected to work their full shift, then to work another full shift at home. 80 hour work weeks with little to no benefit burns you out very quickly. Bonuses were a joke, even if your team was exemplary.