Customer Care Agent (Former Employee) – Bowling Green, KY – July 21, 2016
My responsibilities were to answer calls and to fix whatever the customer needed help with. weather they were angry or not. i always made sure i fixed there problem and that i ended the call with a satisfied customer.
Customer Service Representative (Current Employee) – Tucson, AZ – May 15, 2016
I loved working for Afni! There was so much room for advancement and they gave you the tools to help you move up. There was a lot of support to help plot your path to success and they encouraged you to go for it.
sales rep (Current Employee) – opelika, al – April 13, 2015
Let's just be honest. Afni is not a great place to work. The management NEVER appreciate their employees. You have employees that work hard for 6 months for a great schedule, then when you are rewarded with the schedule, they reassign a new one due to "company needs" and the fact they laid off 30 employees and 6 coaches. Why not lay off the people first and then assign shift? That's is how unorganized this company is! To me that is inconsiderate. To add on we have team competitions...and notice I say team..if the team wins then they all get a $5 gift card...however the supervisor of that team may receive a PlayStation or a flat screen tv as if they did ANY work!....no appreciation. We work too hard for 8.50 an hour and are very mistreated. Afni has a high turn over rate for a reason. You have more people going out then staying in! Worse place ever!!!!....I am working very diligently to find a new and better place to work.
Customer Service Representative (Former Employee) – Tucson, AZ – February 8, 2014
As with most jobs, showing up is half the battle to keep this job so as long as you do that it is almost impossible to get fired. It's a steady paycheck but there is little-to-no way to advance and even if you do, the pay is not competitive with most other call centers. The customers that you take calls for are for the most part pretty awesome! ...But there are those few that can ruin your day.
It can get busy but you take anywhere between 60-70 calls a day on average which isn't bad. The biggest problem is the management though. When I was there, I just hoped and prayed I didn't have an issue that needed a supervisor otherwise I'd get mixed answers and a whole lot of wasted time. In this job time = money.
semi-flexible schedules and pretty good healthcare benefits
management cannot agree on anything and somewhat unrealistic expectations. poor pay
Sales Agent/Customer Service Representative (Former Employee) – Tucson, AZ – October 3, 2015
Afni is a very repetitive job and is not something that is for everyone. A typical day is mostly adjusting bills. Management was very flexible to personal matters. Co-workers were honestly very motivating.The hardest part is sitting all day with little movement. Most enjoyable was talking to people from across the world.
Customer Service (Former Employee) – Opelika, AL – April 25, 2016
I enjoyed make customers smile, and been a extra ear to some one who is in need no more how long it takes. We work with alot of elder people who do not know how to understand the capability of their Verizon cell phone.