Afni Employer Reviews

The energy there is good, but the actual communication is not so good.

great people great staff and learned how a call center really works

time goes by fast, fast pace working and learning new things about customers. You have to be a people person to enjoy this job! People will always help you with anything that you have questions with, you will m ake new friends quickly people that you can rely on .

This was my less favorite job, but that is because of some of the Verizon customers. Afni was a great place to work because they did try to make the job a fun place to go to. The customers really made the job very stressful.

really bad place to work people are rude and there is not enough room for all the employees

set orders for verizon fios tv, phone and internet, sells,tech visit set up and go over billing. just your basic customer service

learned great phone skills and how to deal with irrate customers and being patient

Training is great, and is five weeks, so you will know your stuff when you are put on the phones to help out VZW customers.

i learned a new skill How to communicate with people my co-workers are very easy going

soo many new and different employes all the time, but great supervisors

A typical day would consist of answering customer calls, opening accounts and helping them to the best of my ability. Making sure they were helped and problems were solved with their first call about the issue. I learned patience and empathy from this job, along with being able to focus on more than one task at the same time. Management was great, they – more... were helpful, friendly and gave you as much as you gave them. The hardest part of the job for me was that it was the first time in a call center environment and having to work with a customer over the phone and not face to face was actually harder than i thought it would be. And the most enjoyable part of the job was the environment. Friendly co-workers, coach's and the over all environment helped relieve all the stress and helped keep a smile on your face. There was never a dual moment. – less

Implemented customer service and first call resolution for the Verizon Universal Project
Assisted customers inquires by adjusting bills, credits and additional issues to customers who were victims of cramming. Sold FIOS TV, internet, FIOS Digital Voice (phone service), and DirecTV

The overall expectations of Afni are kind of ridiculous. It has a high turn over rate, Especially if you have a family and something comes up then it doesn't really matter if you miss too much work due to illness or something they aren't very sympathetic. It's highly stressful in that work enviroment with people yelling at you and making it very difficult – more... on the phone. The Supervisors are all very good but the job itself is terrible. – less

At first the job is cool. THEN when you get nice and comfortable with what you're doing, they change it up, and keep doing it. When you're needing help with the new stuff, they just tell you to do it! Oh, and don't start to struggle with the new job aspects, because then your supervisor will suggest that you get another job (instead of trying to work – more... with you)! So this pretty much cancels out their little untrue inaccurate claim to being "Flexible", "Family Oriented"- and the biggie- "A Great Place to Work!". Also, don't have a stressful, abusive, police-infested environment going on at home, because they won't give a doggone, as long as you're making them money. Especially, don't confide in your Coach what's going on with you, because they'll say you're being unprofessional (Uh, Family-Oriented?). TOTALLY not true, because I had 2 other Coaches before her, and confiding in them was encouraged. I was a perfect candidate for their LARC section, but 2 and 2 were never put together, and I wasn't ever transferred there. There were new people coming to that section, so I know there were openings. No, let's keep the agent with 95%+ Rep Resolve (Main focus in LARC) each month in Sales, where she's not excelling! Makes sense. Considering working here, still? Be my guest then. – less

It is an easy job but you get those customers who do nothing but yell.

A 24/7 365 work place with a no fault policy not so great. The management is pretty cool. The onlygreat thing about this place is the atmosphere and the pay. I love getting paid for holidays;-)

Everyone in management says something different, They understand that you cannot please every customer but they still punish you as if you made a mistake when fault lays on no one.

had live calls all day handle accounts handle process and fixed inquiries. Fixed a lot of accountants and always had happy customers.

This is not the place to work if you want job security and a credible company. Very disorganized among HR and Management, very poor communication and policies, very poor resolution procedures!!

This is a stable job, and fun if you love working in call centers.