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Afni
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370 reviews

Afni Employer Reviews

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  • Job Work/Life Balance
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You are a poorly compensated drone
Customer Service Representative (Former Employee), Tucson, AZDecember 4, 2013
Pros: uh, surely there's something...hmm, nope. can't think of a thing.
Cons: management, customers, lack of respect, lack of direct leadership, lack of professionalism
This place was soul-crushingly agonizing. The customers were rude and nasty, the management style was avoidance mixed with annoyance, HR was solely on the lookout for the company, and upper management was unsympathetic and oblivious. I don't know what I was expecting from this work environment, but careless, clueless management mixed with 19-year-olds – more... attending work in pajamas is what I got. I was practically begging to be fired after only a year. – less
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Great Intern Program
Cost Analyst Intern (Former Employee), Bloomington, ILNovember 26, 2013
Enjoyed my time there. Learned a lot from my coworkers. Very flexible work/life balance. Casual dress code was nice.
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productive
Customer Service Representative (Former Employee), Bloomington, ILNovember 24, 2013
Pros: lunch vendors
Cons: short brakes.
A typical day at work would be taking 60 or more calls about customers verizon residential accounts, i learned what all verizon has to offer, my managers were nice, i loved all my coworkers, the hardest part of the job, was dealing with escalated calls, and the most enjoyable part of the job was talking to customers from all different states.
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Fast pace learning/work environment
Customer Service Representative (Former Employee), Bowling Green, KYNovember 20, 2013
Got to learn new things everyday, super visiors always encouraging.
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Great place to work needs managerial work
Customer Sales Phone Representative (Former Employee), Tucson, AZNovember 18, 2013
Pros: bonuses, free lunches
Cons: not caring for anyones health
This company is a great company to work for. But they need some better supervisors they could care less if you become ill or end up in the hospital for any reason especially if its within the first ninety days.
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Okay place to work
Customer Service Representative (Former Employee), Tucson, AZNovember 15, 2013
Fun wish i was still there left for another job the company does not give you much opportunity to move up
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excellent place to start out
Resource management Analyst (Current Employee), Evans, CONovember 13, 2013
Pros: the people there
Cons: budget cuts, no stress breakers
daily duties included deliverables both to the client internally, managing call center staff, managing any problems that came up throughout the day. handling scheduling adjustments and schedule change requests, uploading schedules in various systems, scheduling training.

the culture of the APS side is pretty hard especially during the end of the year – more... where budget cuts were concerned. I started off the year with 3 co workers and ended with being the only one in my department. that is probably the hardest part of the job.

the most enjoyable part of the job is the people. I like the people that I worked with and the people i currently work with. If I could take those people with me to any job I would. – less
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to many hidden rules to earn so call bonus
Customer Service Associate (Former Employee), Bowling Green, KYNovember 13, 2013
A very high turn-over. To many hidden rules to earn so call bonus.
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n/a
Customer Service (Former Employee), Tucson, AZNovember 11, 2013
Answered inbound calls. Assisted customer with their billing issues
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Working for Afni
Customer Care Representative (Current Employee), Tucson, AZNovember 9, 2013
Pros: hour lunch and two 15 mins breaks
Cons: pay
The only thing I do like about Afni is the management team. They will work with you getting that life balance and making sure that you are equipped with the tools to perform your job correctly and efficiently.
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Afni is a great place to work!
Customer Service Chat Agent (Current Employee), Opelika AlNovember 6, 2013
"Afni is a great place to work" is actually the company motto. They have great work hours and allow you to adjust your hours if need be. Everyone is friendly and the job is only stressful if you have any too many bad customers at once. Otherwise, it is fun to work there and allows a lot of chances on improvements
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Busy call center
Customer Service Representative (Former Employee), Tucson, ArizonaNovember 6, 2013
I learned a lot at AFNI. They had a way of making you strive for your goals. The hardest part of the job was keeping call time in line, but our coaches were always there with helpful hints. The most enjoyable part of the job was being there to help people when they needed it.
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productive place of busniess
Senior Customer Service Representative (Former Employee), Tucson, AZNovember 4, 2013
Pros: excellent help
Cons: turn over
They were great at helping with anything.because my wife waqs on bed rest and the company told me anytime i needed off just let them know and they will allow it.
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Due to budget cuts, no room for advancement
Customer Collections Specialist Supervisor (Former Employee), Bloomington, ILNovember 3, 2013
Good co.. no room for advancement due to budget cuts they cut our bonuses and overtime.. I learned compliance skills, communication skills, sales, collections, management skills. The part I enjoyed most was reaching my goals every month and being their top collector.. There wasn't anything hard about the job because it was a good fit and did better – more... than well at it,, I received commendations every month. They wanted to make me a manager, but when economy hit their company pretty hard,, They stopped buying new portfolios therefore making les money and they started to downsize due to panic.. My co-workers are wonderful, it was very easy being a team player, great harmony,, I would miss them but I need more.. – less
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AFNI offers great pay and benefits. However, employee moral is something that needs to be more focused on.
Resource Management Scheduler (Former Employee), Bloomington, ILNovember 1, 2013
I really enjoyed my position at AFNI. It did get extremely stressful a lot of times. The pay was pretty decent but lacked recognition. Moral at AFNI isn't the greatest and some expectations do not match up with the job. By that, I mean that it would be expected for someone to reach an unattainable goal. But, like I said.....it's about finding the right – more... position for you. And I loved what I did there. There are many different opportunities for growth there as well. – less
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Great place
Customer Service Rep (Current Employee), Normal, ILOctober 30, 2013
I have always loved this company and always will. Had an interesting lifestyle working with the company and its people
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hate it
Customer Care Specialist (Current Employee), Opelika, ALOctober 30, 2013
Not a good company to work for it is not a family friendly company nor are you able to move up.
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Second line supervisor on Verizon home long distance account
Internal Help Desk Customer service representative (Former Employee), Peoria, ILOctober 29, 2013
Pros: loved the work helping people
I took calls from first line representatives and did my best to solve their problems.
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Not bad, but could be much better
Customer Service and Sales (Former Employee), Bloomington, ILOctober 28, 2013
Pros: good team morale amongst co workers
Cons: poor turnover, attendance policy.
There is plenty of incentive to work for this company if you are very sales based. Other than that you basically scrape by and get lectured about not doing enough. I ended up sick for 4 days with a 104 degree temp, but didn't have health insurance and couldn't afford to go to the hospital. This caused me to be released because of missing too many days – more... of work. The turnover rate of this company is RIDICULOUS. If you don't have any other options this company isn't the worst. – less
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Productive
Offline Helpdesk Representative (Former Employee), Bloomington, ILOctober 22, 2013
Taking inbound calls, and learning about different Verizon wireless products.

About Afni

Afni helps companies develop meaningful and profitable relationships with their customers. Made of innovative thinkers and – Read more