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Afni
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445 reviews

Afni Employer Reviews

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still in training
Customer Service Representative (Current Employee), Tucson, AZApril 7, 2014
Cons: high priced benefits
the company is in the process of hiring up to 250 people and the training is very fast and intense paced. The site has a nice very casual laid back atmosphere and very employee oriented.
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Worst Place to Work
Customer Service Representative (Current Employee), Bowling Green, KYApril 6, 2014
Pros: insurance
Cons: everything
The management here is a joke and they lie to you. The turn over rate is ridiculously high because they can't keep employees. Absolutely notthing positive to say about this place except it helps ends meet at this time.
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Fun and friendly work environment
Customer Service Representative (Current Employee), Tucson, AZApril 4, 2014
Pros: i was able to pick my own hours
Cons: they always found a reason to not give employees their well earned bonuses.
The coaches here were all fantastic, and they did try to make the job the best they can for all of us. They cared more about sales then customer service so at least half the calls were angry customers because someone messed up their account by just trying to get a sale. This was a great place to work, I just think we should have been allowed to focus – more... more on customer service because that's what the company prides itself on. – less
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Afni is a great place to work as a Rep
Project Supervisor (Current Employee), Bowling Green, KYApril 4, 2014
As a Rep it is fine you just take calls and go home after you shift. As a sup you deal with a lot of taking your work home and also sometimes working 12 hour shift and also you schedule can change when they fill it needs to be.
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Productive
Sales Representative (Former Employee), Leesburg, FLApril 3, 2014
Pros: free lunch from the cafeteria
Work was fun, I love to stay busy and with working in a call center the calls always came in and kept me busy. We received bonuses every other month. Every month I met my quota and every month I had the highest sales. The call center shut down.
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Learning on the job
Customer Service Representative (Current Employee), Greeley, COApril 3, 2014
Being able to answer at least 50 calls a day allows you to manage time, listen to people, connect, and be more patient. Customer service is a high demanding job and when you do it right, can be the more rewarding.
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Fun, Games to play everyday
Customer Service Representative (Current Employee), Evans, COApril 2, 2014
Was fun to work at. Learned that you cant make every customer happy. Everything was good the hardest is having to deal with customers that would yell at you or call you names. Coworkers are fun to be around.
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Afni Review
Sales/ Customer Service Representative (Former Employee), Opelika, ALMarch 28, 2014
Pros: pay and enviornment
Cons: policies
I was a great place to work as advertised. The do have policies that are over restricted.
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Moderate place to link
Customer Service Representative (Former Employee), Normal IllinoisMarch 27, 2014
Pros: short commute. good people in team. good manager
Cons: point system, low job stability, high turnover
The leadership needed development. The morale was low pretty often.
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High Turnover and strict work life
Coach Assistant (Former Employee), tucsonMarch 18, 2014
There are good and bad things to this company. You can pick your work hours and it can be easy if you study.
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Not a Stable Job
Customer Service Representative (Former Employee), Tucson, AZMarch 18, 2014
Pros: 401k, lots of insurance
Cons: not stable
Afni is a nice place to work for if your looking to sale things. You have to dedicate your life to this job or you will get caned as fast as they will hire you...
But it is not a stable job, it is based off client needs and if the client is not willing to stay with the company then you will lose your job.
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good to build your experience
CUSTOMER SERVICE REP (Former Employee), Tucson, AZMarch 13, 2014
afni is a good place to work only to build up your customer service experience . Management does not do a good job at helping their employers .
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One of the hardest jobs I've had
Customer Service (Former Employee), Peoria, ILMarch 12, 2014
Pros: sales bonuses, hours, pay
Cons: department i was in was stressful
The company was good, hours were great, and pay was great. The job was just stressful because the customers were challenging.
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PRODUCTIVE
Customer Service Representative (Former Employee), San Antonio, TXMarch 10, 2014
I LOVE THE CALL CENTER ATMOSPHERE, I LOVE THE INTERACTION WITH THE CUSTOMERS.
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Not a Great Place to Work
Customer Service Representative (Current Employee), Tucson, AZMarch 10, 2014
Pros: some nice customers, some knowlegdeable managment
Cons: too many.
-You're never going to bonus if you try and help every customer. -You have to learn the shady, inside secrets to be in range of bonusing stats which means lying, transferring everywhere, hanging up on people etc.
-Management has no idea what its like taking calls or using the system we work with.
-They drill into you about stats, they make it seem like – more... they have no issue walking you out the door. The stress is horrible.
-You're taught Verizon wireless standards, and Afni standards. You follow what afni tells you, not verizon policy.
-Your job will consist of giving out money to whiny people and getting yelled at because little jimmy dropped his phone and mom never wanted to get insurance on it; now its your fault and they're cancelling service.
-Granted, not all of the customers are mean, you do speak to many pleasant people as well. And not ALL of the management is terrible, you learn to find the diamonds in the rough.
-The updated scorecards are a joke, there is absolutely no way you can do the job correctly while still maintaining their expectations to bonus.
-All of the wrong people are rewarded there. You could have the worst customer service in the world but if you have good stats, youre a saint in their eyes.
-Most of the employees they hire dont care at all about the job. They dont show up but they dont get fired because afni is all about attrition.
-When you learn they are one of the least paying call centers it kills your morale a bit.
--Its not a great place to work. – less
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Great people//no life because of schedule//unrealistic expectations//
Web Chat Sales (Former Employee), Opelika, ALMarch 9, 2014
Great people//no life because of schedule//unrealistic expectations//
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Great with school schedules
Customer Service Rep (Current Employee), Tucson, AZMarch 6, 2014
Has allowed me to attend school and worked around a changing schedule each semester
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terrible
web chat (Current Employee), evans, COMarch 3, 2014
Pros: pays a little over minimum wage
Cons: too many to count
You can not bonus even if you put the customer first, they care more about volume then helping customers. the building is not well maintained; one set of bathrooms for an entire floor of employees (over a hundred at any given time); environmental controls not set properly so you are either melting or freezing.
Management does not care about health of – more... employees, if you get sick and have to leave or call in they consider that an unexcused absence if you don't have sick time. Can not take unpaid time off if needed because it is considered unexcused.
Many people smoke pot in the parking lot and some even smoke electronic cigarettes on the floor. – less
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Good Place to work
Customer Service Coach (Current Employee), Bloomington, ILMarch 3, 2014
Great Management very reliable and interested in well being of all employees
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A great place to work
Sales Representative (Former Employee), Opelika, ALMarch 2, 2014
Afni is a great place to work, they work around your schedule, they have flex hours and late adjustment for days that you may be running a little late, also sick hours as well

About Afni

Afni helps companies develop meaningful and profitable relationships with their customers. Made of innovative thinkers and customer-focused – Read more