Afni Employer Reviews

Afni is a great place to get a career started at. i loved getting up every morning to go to work. i enjoyed answering calls and dealing with so many customers. learning new ways to sale product to better a customers life and encouraging them to get a good deal for the dollar they spent. My co-workers were great, they always gave me great advice and – more... help when needed, my coach answered questions as quickly and sufficient as possible. The schedules were awesome. – less

I knew when I started doing customer service and answering the telephone that i will be going back to college. I didn't like that fact everything was time.

I loved this job. The hours were great, the people were great. But just when I really got into loving it, they announced our center was closing. It made everyone pretty upset.

The company promises many things, but never follows through with them. Inconsistent when upholding policies, and picks and chooses who they want to follow the rules.

•a typical day working at Afni included coming in logging in to the system and answering customer calls, assisting them with things like billing questions and trying to upsell the products.
•I learned how to navigate and work with multiple computer systems.
•I didn't really get a chance to meet or interact with management very much
•the co-workers were – more... nice and also very helpful
•there wasn't really a hardest part of the job for me, I caught on very quickly and was very good at the job
•the most enjoyable part of the job was handling a customer and ending a call knowing that you answered all of ther customers questions and that they were satisfied with the services you provided them. – less

I enjoyed working at afni it was a great experience and a great way to build your sales skills a lot of great people to work with.

The Job itself was exciting and fun helping the customer.

The Management are more focused on meeting numbers, so turn over rate high. The Focus was not about working with people and helping them relax to make the job easier thus meeting numbers.

I worked on just about every level available there at Afni. I did Customer Care, Mentoring, Management, and even Interviewing/Public Relations. They force you to stick to "stats" that decide your pay and job stability that aren't logical for most people to hit. You'd think it would get better as you moved up, but it actually gets much worse. They just – more... threaten you with your job if you make a mistake. No one takes ownership for anything, and no one actually tries to fix the terrible work environment. They think just because they setup rules for everyone to follow so no one is discriminated against makes it a great place to work, which is not the case. They can't hide the fact that you get treated like garbage by the customers, and when a customer asks for a supervisor you must keep trying to change their mind instead of just giving them a supervisor. The place is backwards, and a terrible place. The only good thing about it is you can go and do their training program for 5 weeks at 9/hour and then quit. – less

It is one of the first places that had fully heled me through every step of theway.

My work days consisted of people more worried about dressing up looking good for the others working there and didn't spend as muc time working. the job is a female dominated place! GOOD LUCK

i worked there for 6 months and living situations forced me to move, when i was able to get back here they told me "we won't rehire you" and wouldn't give me a reason why. They always said they were having contests to get you excited but you never saw the rewards!

I feel it's an easy job with great pay, however, only the "perfect people" get a great schedule so if you're not perfect you will get stuck with a horrible schedule working 3:30 PM to 12:00 AM and DO NOT give weekends off! This made me feel like I was in prison because only the people that are really good at the job get to have a great schedule with – more... good off days. – less

Its a great place to work but some management take their job to serious and always throw your job up in your face.

Afni is truly a great place to work, it will help sharpen your multi tasking skills. The most satisfying part of the job is establishing rapport with your clients.

This job was wonderful as well. The co-workers was great, the management was really nice, there was a hard part and the most enjoyable part was assisting hospitals and dr. offices over the phone

I liked the amount of money you get paid and the benefits but that is pretty much all i liked about this job. it is stressful and the coworkers are really rude especially if they have a higher up job title then you do.

It was a good time to work there everyone was very friendly. I made new friends working there.

A typical day at work was learning about the product and what service customers had and how we can help them. What I learned is how helping customers with there problems. And I learned more about verizon wireless. The management was pretty good.. not an unsafe enviorment. Got along with my co workers. It has had its problems but I kept focus on my job. – more... The hardest part of the job was ealing with an angry customer that wouldn't listen. But the job was easy all of it – less

They are HORRIBLE!!! They are so rude, have attitudes, and if you are not part of there "CLICK" you don't stand a chance. Management is an understatement they are classless and shouldn't be able to carry the title. Very UNPROFESSIONAL company and have a HUGE turn over!! I know MANY people who HAVE worked for them and dont have good things to say about – more... the company as well from CSR's to management. – less

it was a call center environment did customer service for verizon wireless helped with billing tech support and sales