Project Coach (Current Employee), Opelika, Al – October 9, 2014
Pros: laid back, freedom to make your own decsisions
Cons: can be boring, and rules and policies are not adhered to consitently
I enjoy my job at Afni. I enjoy my co workers, and helping my agents grow and succeed into well rounding agents. Overall Afni is a great place to work, but there are a few glaring issues, but most of them are Afni created.
The rules Afni only pertain to certain individuals and not to others. Afni has a high turn over rate and as a result management – more... is concerned about Attrition. There are many great agents who do well and play by the rules, and there are a few individuals who do not. When it comes time to terminate these rotten apples. Often times you are unable to terminate them because, "Attrition is too high right now." These causes agents and supervisors alike to lose respect for company policies and gives the impression to others that rules do not matter causing more problems. If rules were more strongly enforced on a more consistent basis, this problem would be taken care of. Im not upset at my managers at the center I work at, as I realize this isnt there decision, but being pushed on them from up the ladder, but rules and policies without enforcement and follow through are just words on paper.
I say Afni is boring because the job is very repetitive and at times monotonous. Your agents get on chats and answer the same questions 100 of times a day for 8 or 10 hours. You as their supervisor will answer their same questions as well, and at times it can feel like your are just spinning your wheels, not going anywhere. Sometimes you will have to endure working with individuals who have learning disabilities and are unable to retain information. This can drive you up a wall. During the slow months, It can seem like your shift will never end, and you will be begging for customers to call and/or chat in. Just so you have something to do!
Overall Afni truly is a great place to work. As long as you come to work do your job and stay away from the office politics, (There is plenty of that!) you'll be fine. The atmosphere is very laid back. For the most part management is very supportive of your decisions, and you as a supervisor, can make your own decisions (within reason.) It's a good place to start out and grow your career. – less
Customer Service Representative (Current Employee), Bowling Green, KY – April 6, 2014
The management here is a joke and they lie to you. The turn over rate is ridiculously high because they can't keep employees. Absolutely notthing positive to say about this place except it helps ends meet at this time.
Customer Service Representative (Current Employee), Tucson, AZ – April 4, 2014
Pros: i was able to pick my own hours
Cons: they always found a reason to not give employees their well earned bonuses.
The coaches here were all fantastic, and they did try to make the job the best they can for all of us. They cared more about sales then customer service so at least half the calls were angry customers because someone messed up their account by just trying to get a sale. This was a great place to work, I just think we should have been allowed to focus – more... more on customer service because that's what the company prides itself on. – less
Project Supervisor (Current Employee), Bowling Green, KY – April 4, 2014
As a Rep it is fine you just take calls and go home after you shift. As a sup you deal with a lot of taking your work home and also sometimes working 12 hour shift and also you schedule can change when they fill it needs to be.
Sales Representative (Former Employee), Leesburg, FL – April 3, 2014
Pros: free lunch from the cafeteria
Work was fun, I love to stay busy and with working in a call center the calls always came in and kept me busy. We received bonuses every other month. Every month I met my quota and every month I had the highest sales. The call center shut down.
Customer Service Representative (Current Employee), Greeley, CO – April 3, 2014
Being able to answer at least 50 calls a day allows you to manage time, listen to people, connect, and be more patient. Customer service is a high demanding job and when you do it right, can be the more rewarding.
Customer Service Representative (Current Employee), Evans, CO – April 2, 2014
Was fun to work at. Learned that you cant make every customer happy. Everything was good the hardest is having to deal with customers that would yell at you or call you names. Coworkers are fun to be around.
Customer Service Representative (Former Employee), Tucson, AZ – March 18, 2014
Pros: 401k, lots of insurance
Cons: not stable
Afni is a nice place to work for if your looking to sale things. You have to dedicate your life to this job or you will get caned as fast as they will hire you... But it is not a stable job, it is based off client needs and if the client is not willing to stay with the company then you will lose your job.
Customer Service Representative (Current Employee), Tucson, AZ – March 10, 2014
Pros: some nice customers, some knowlegdeable managment
Cons: too many.
-You're never going to bonus if you try and help every customer. -You have to learn the shady, inside secrets to be in range of bonusing stats which means lying, transferring everywhere, hanging up on people etc. -Management has no idea what its like taking calls or using the system we work with. -They drill into you about stats, they make it seem like – more... they have no issue walking you out the door. The stress is horrible. -You're taught Verizon wireless standards, and Afni standards. You follow what afni tells you, not verizon policy. -Your job will consist of giving out money to whiny people and getting yelled at because little jimmy dropped his phone and mom never wanted to get insurance on it; now its your fault and they're cancelling service. -Granted, not all of the customers are mean, you do speak to many pleasant people as well. And not ALL of the management is terrible, you learn to find the diamonds in the rough. -The updated scorecards are a joke, there is absolutely no way you can do the job correctly while still maintaining their expectations to bonus. -All of the wrong people are rewarded there. You could have the worst customer service in the world but if you have good stats, youre a saint in their eyes. -Most of the employees they hire dont care at all about the job. They dont show up but they dont get fired because afni is all about attrition. -When you learn they are one of the least paying call centers it kills your morale a bit. --Its not a great place to work. – less
web chat (Current Employee), evans, CO – March 3, 2014
Pros: pays a little over minimum wage
Cons: too many to count
You can not bonus even if you put the customer first, they care more about volume then helping customers. the building is not well maintained; one set of bathrooms for an entire floor of employees (over a hundred at any given time); environmental controls not set properly so you are either melting or freezing. Management does not care about health of – more... employees, if you get sick and have to leave or call in they consider that an unexcused absence if you don't have sick time. Can not take unpaid time off if needed because it is considered unexcused. Many people smoke pot in the parking lot and some even smoke electronic cigarettes on the floor. – less