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Afni
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368 reviews

Afni Employer Reviews

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Rewarding
CUSTOMER SERVICE REPRESENTATIVE (Former Employee), Bloomington, ILOctober 19, 2013
A very good place to work with understanding supervisors and co workers who are ready to put you through in case of a difficult situation.
The hardest part of the job is when you have to deal with difficult customers who transfer aggression while the most enjoyable part is the satisfaction you get after solving a customers issues.
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Good compensation
Dispute Resolution Specialist (Former Employee), Bloomington, ILOctober 17, 2013
Afni is a good place to make a great salary and improve quality in listening skills.
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productive good telemarketing place
sales representive (Former Employee), Peoria, ILOctober 16, 2013
Pros: pay for luch
Cons: 30 mints breaks
Taking customers inbound and out bound calls chcking customers bills to see who made the calls checking customers long distance calls on the bill and if they did not make the call give customers cerdit on bill send out customers bill and try to get customers to get internet service and sign up for verizon programs
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This company was a contractor with Verizon Wireless. Assisting customers via phone and by chatt line was exceptionally very well.
Customer Service Representative (Former Employee), Opelika, alOctober 13, 2013
Pros: health and flexibility
Cons: location and central timing
a typical day at work is accepting inbound calls back to back, which only made the day go by even faster than it already was. I learned patience and how to troubleshoot over the phone and resolve a customers issue. The hardest part of the job is when a customer is at the company store and is unable to be assisted due to one of our team member's incapability – more... to assist their customer. The most enjoyable part of the job is being able to resolve your customer's issue and hearing them say thank you for all you have done for them. – less
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A Great Place of Torture
Customer Sales Representative (Former Employee), Opelika, ALOctober 8, 2013
Pros: lifetime friends made.
Cons: everything
Afni is a BIG joke! This job is for someone that does not have any major/real bills. Their slogan "a great place to work" is a lie. That place is more like a great place of torture. I hate Afni. When I first started in 2010, it was awesome. It wasn't hard making sales, quotas were met, etc.. 3 years later the place went haywire. Afni does not care about – more... family or issues with their no fault policy. They constantly change the rules and regulations so you never know what's going on. The upper management knows nothing! Asking them a question about a chat is like talking to rocks. Then they will get upset about a survey that you received. I feel they illegally cut our pay to go to commission. When I first started Afni I was making $9/hr they later moved me from $9.59 to $8.38. The only thing I took from Afni were the great friends I made. I could go on and on about how horrible the place is. But I'll end on this note, unless you want an experience of hell on Earth don't take ya a*s to Afni! – less
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Emotionally draining
Customer Service/Sales Representative (Former Employee), tucson, azOctober 7, 2013
Job will suck the life out of you. Customers are very difficult to deal with.
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It is what it is
Customer Service Representative (Former Employee), Tucson, AZOctober 3, 2013
Pros: not minimum wage
Cons: everything except not minimum wage
It is a decent place, for not being minimum wage and all. I do not like the double bladed sword that the company puts between you and their client. The lack of support and knowledge within "hire-ups" is astonishing. I would only recommend this place as a last resort to pay the bills.

Typical day would be to go to work, have customers call in for things – more... they, under policy, don't deserve. Yet, the employer allows. Yet if you were to be caught by the client doing it, it would be your butt not the "higher-up" that advised you to do it. It is all about surveys and making sure stats are good. I understand having good stats, that itself has never been an issue for me. However, the surveys are scapegoats for customers to get what they don't again, under policy, deserve.

Management can be a joke. Its all about who you know, and the tpye of employee you are. If you aren't up an OM's butt, you aren't getting any recognition for actually doing your job right.

Enjoyable part? Its not minimum wage, no experience really needed, and you get a bonus- depending on if you allow people to get what they want and they give you a perfect score in return for a survey. If you are lucky. – less
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ability to work from home
Project Coach (Former Employee), Leesburg, FLOctober 2, 2013
Pros: working from home and healthcare
Cons: hours of operation
enjoyed working from home, i coached and developed a team of agents daily on making better sales opportunities and including quality assurance. I worked well with my co-workers on a regular basis. I did not enjoy having my immediate boss located in a different time zone which made it harder for my own personal growth and development
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Work hard
Collector/Customer Service Representative (Former Employee), Bloomington, ILOctober 1, 2013
Pros: advancement
Cons: healthcare
Afni is all about getting the work done. As long as you do your work, you are fine.
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great and fun place to start
Customer service representative (Former Employee), Tucson, AZSeptember 26, 2013
very good and efficient trining typicall day wa sspent on the phone helping customers
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Fast pace environment
Collections Agent (Former Employee), Peoria, ILSeptember 23, 2013
Working at Afni was,a very fast pace job,but the overall experience was great.
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Good Place to work
Subrogation Claims Administrator (Former Employee), Bloomington, ILSeptember 22, 2013
The people you work side by side with are amazing. No one is out to get anyone, true teamwork.
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At afni there is always room for growth.
Customer Service Rep (Current Employee), Bloomington, ILSeptember 17, 2013
I could receive anywhere from 200 to 400 calls in a given day at Afni. Management made certain I was prepared with the information needed to serve my customers. My co-workers and I were always willing to help each other. I can truly say I have learned how to stay calm in situations were mot people may panic. My "soft skills" allow me to deescalate and – more... solve problems that would normally require attention from higher management. For me, the most enjoyably part about working at Afni was the challenge of not know what problem the next phone call would present and still being able to solve it. – less
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Enjoyed the job
Customer Service Representative (Former Employee), Bowling Green, KYSeptember 13, 2013
Pros: great people there
Cons: vague training
It's got a lot of great people to work with but you are left feeling stuck at certain points but the training could be better.. you jump on the phone to quick I felt.
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Illegal turn-over rate and employees are expendable
Customer Service (Former Employee), Bloomington, ILSeptember 9, 2013
Pros: friendly management...that's about it
Cons: benefits that do not pay out, h.r.'s scott black's tyranny, low wages, poor tech support, little value for employee welfare, unstable software, negligent floor support
I worked for AFNI Inc. under Verizon's Universal billing project as a Senior Agent in Customer Service and Sales. My quota on sales was above average, my attendance perfect, and my proficiency met all standards. However, I noticed that every 3-months the Bloomington, IL offices at MLK would either randomly terminate or transfer 3-5 employees. I was – more... in my 7-th month when they drew my name from a hat, slapped false allegation in regards to a mandatory system override (which my legal advisers found heinous), and fired me after I asked for a raise after my 6th month. We were told would would be paid $11.00 an hour and work collections. However, if you apply for any position, the recruiters in Kentucky may call you and place you in a lower paying position for only 9/hr like they did with me. The management was very polite and informative at the billing level. However, the company refused to keep employees longer than 6 months. Choose wisely before applying for a job at this company. You'll find that it's easy work, but you may lose all credibility to your professional name and they will deny all Illinois Unemployment benefits to you, as they did me(when you are fired). I recommend call centers at Heartland Bank and Trust Co, or State Farm Insurance.. – less
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Business professionals
Customer Service Representative (Former Employee), Bloomington, ILSeptember 9, 2013
Pros: great pay and training
Cons: job security and short training
Open PC system and open calls, maintain customer satisfaction, inbound and outbound call made, retail or up sell on products. Upgrade and maintain PC system. I learned how to work there PC system and other systems within there PC. And how do deal with customer concerns and upgrades and or up sells, and different products and system. Management is very – more... intense and on a routine. Co workers work to reach there goal and fight for what they want. We all was in are own zone. The hardest in the job was remember all the product and PC systems. The most enjoyable part was the pay and commission. – less
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They sometimes make fun activties for the employees.
Customer Service Sales Associate (Current Employee), Opelika, ALSeptember 9, 2013
Pros: healthcare
You get to meet a lot of different people. You learn how to type a lot of faster to communicate with customers at the same time viewing their accounts and trying to find the answers to their questions.
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Unorganized but benefits rock
Customer Sales Representative (Former Employee), Opelika ALSeptember 6, 2013
Pros: flexible schedules
Cons: unorganized and favortism
Overall I liked woring at Afni. Its really easy but the goals and sales you are REQUIRED to meet can be outraged but it's apart of the job I guess. Would definitely wrk there again for the benefits which are amazing. Eye, dental, life insurance. It's great in that aspect.
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Good Pay, fun people
Customer Service Representative (Former Employee), Bowling Green, KYSeptember 5, 2013
I enjoyed working there, had full time hours, a great start out pay, fun and hard working co-workers. Not hard on your feet, and given pretty good benefits and rewards for outstanding performance. A typical work day consisted of logging onto your computer and getting prepared to take calls for Verizon Wireless in your working station.
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productive and fast paced work enviroment
Customer service representative (Former Employee), Tucson, AZSeptember 4, 2013
customers continuously walking in and out. long lines to work with. friendly people

About Afni

Afni helps companies develop meaningful and profitable relationships with their customers. Made of innovative thinkers and – Read more