Pros: experience, benefits, flexible scheduling, possible monthly bonus, the people
Cons: hourly wage, staying in one area all the time with not to much to do
A typical day at work would be on the phone speaking to many different customers going over their account or troubleshooting their devices. I learned so many wonderful things such as; building and maintaining great reports with customers, customer service, finding the root cause of the call and fixing the issue and so many more great experiences. Time management between full time at work and part time at school was a learning process but they were very flexible in which is one main quality I'm looking for in a work environment. My co-workers are usually dealing with their own customers but we do assist each other if ever questions and make a good day out of those long calls. The hardest part of the job is making sure my score card results are at the best they can be. With the many things we are graded on it can definitely bring stress if not watched. The most enjoyable part of the job is meeting all these new people every day that have many different stories to tell and experiences that we can go over together. I do love the flexible schedule they can work with and also the benefits.