Pros: bonuses, flexible scheduling, support, benefits, multiple breaks
Cons: headaches, on-site lunch availability
A typical day at work for me would be spending the majority of my time sitting behind a desk on the phone, answering calls to provide our customers excellent customer service. Although this might sound droning and monotonous-which it very well is at times-I enjoy going into work everyday. The people who surround me are very outgoing, respectful, and attentive to any needs. Afni is a very flexible company with regards to scheduling, and even job requirements. One major thing that I learned while working here was how to become a better person. I did not yell at anybody, nor did I raise my voice to customers. I kept composure over the phones, and because I was forced to do so as apart of this job, I began practicing the same ways in my home. This came to bring more joy into my home, and left more hostility at the doorstep. Management was commendable. They were there to readily answer any questions or solve any issues. They tried their best to make our jobs as easy as possible, while still doing theirs. The hardest part of the job was to make everybody happy. Many people will call in over the phones with anger in their voice, and it is my responsibility to make sure that I end the call with every customer on a happy note. Maintaining composure while people are yelling in my ear was a very difficult obstacle, but being able to clear that hurdle simply made my job easier, me a better person, and it simply improved every aspect of my life. The most enjoyable part of the job was to hear the appreciation people had for the time and effort I would put into making things right with them.