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416 reviews

Afni Employer Reviews

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  • Job Work/Life Balance
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fun to work for
Small Business to Business Sales Representative (Former Employee), Tucson, AZFebruary 4, 2014
Pros: friendly environment
Cons: low pay
i had fun working for afni. hrs were ok pay was low but the people you worked for were great
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Good place to work
Customer service representative (Current Employee), Bloomington, ILFebruary 3, 2014
Working with customer from the east and west cost.
I learned alot about working with different types of people.
Management was good.
The hardest part was overcoming rejection when the customer's mind is made up
When a customer appreciates the hard worked I've done.
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Good
Customer Service Representative (Former Employee), Bloomington, ILFebruary 3, 2014
Pros: friendly co-workers and team lead.
Cons: n/a
I learned a lot through this position. My co-workers were friendly and my team lead was helpful.
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Productive and working in an open enviroment.
Customer Service Representative (Former Employee), Tucson, AZFebruary 1, 2014
Pros: special offers to employees and random drawings.
Cons: schedule changes almost all the time due to day light savings
A typical day at work is just working and making customers happy, what I have learned is understanding customers needs for there communication device used on a daily basis, management is good, my co-workers always willing to help out, the hardest part of the job is hearing someone saying they want to cancel there service, the most enjoyable part of – more... the job is talking with customers all over the world. – less
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FUN WORK PLACE
Web Chat (Former Employee), opelika, ALJanuary 28, 2014
LOVED EVERYTHING
PEOPLE WERE NICE
EASY TO LEARN
EASY GOING
PICKING YOUR ONWN SCHEDULE
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Productive, nice first time call center job
Customer Service Representative (Former Employee), Tucson, AZJanuary 23, 2014
Typical day at work would be troubleshooting, and answering phone calls about technology and phone information
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Terrible idea!!
Internet Sales (Former Employee), Opelika, ALJanuary 23, 2014
Pros: nope...
Cons: too many to mention!
They are Verizon Wireless's slaves! The pay is next to nothing for you sitting at a desk chatting with customers 3-5 at a time. You must communicate with each customer every one and a half minutes while researching/typing out explanations to concerns/etc. The monitor in the chat will be so kind as to let you know if it has gone over this time limit. – more... Once you have acquired a few, you get a write-up. The bonuses are next to impossible! Oh, and every person is allowed to rate their experience. Anything below perfect is a FAIL for you which will also lead to ...yup, A WRITE-UP!! Anytime this is mentioned to any of the management or coaches (excluding one HR lady who was new to the company and tried her best to fight for us), its all Verizon's fault because that's what they agreed to do for them. They are just scared to lose their contract with this cell phone giant and will promise them the world. – less
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productive company
Customer Care Rep (Current Employee), Tucson, AZJanuary 22, 2014
Pros: ability to bonus, work environment
Cons: pay rate
very organized company
nice co workers
great management
really enjoy my work schedule
nice training environment
keeps employees updated of changes
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Fast paced work at home job
Account Analyst (Former Employee), Rex, GAJanuary 21, 2014
Pros: work from home
Cons: no physical contact with co workers
A typical day would include around 60+ calls ranging from plan change, bill explanation, account payment, purchase equipment or account analysis. I learned how to help customers get the most for what they could afford. Management held meetings every week with employees. I talked with co-workers in chat rooms from time to time. The hardest part of the – more... job was dealing with unpleasant customers. The most enjoyable part of the job was helping people. – less
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Customer Service
Customer service (Former Employee), San Antonio, TxJanuary 16, 2014
Management was very poor. Bonuses were not given as promise when the hard work was put in.
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csr
Customer Service Representatives (Former Employee), Peoria, ILJanuary 16, 2014
Pros: good benefits
Cons: they shut down
i was a customer service representative , i renewed customers tv phone and internet bundles. my co workers were very nice i enjoyed them and the hardest part of the job was getting customers to renew their packages.
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Good People, tough environment
Afni Customer Service Representative (Former Employee), Tucson, AZJanuary 15, 2014
The co-workers here were great and easy to get along with. My main reason for stopping work here was because of the outdated and slow software they had.
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The "Commercials" are wrong!
Customer Service Rep (Former Employee), Bowling Green, KYJanuary 14, 2014
Pros: physically comfortable
Cons: short breaks, broken equipment, terrible management, cant move up, no permanent raise, etc
Overall: The job sucked! I was there 9 months and hated every min of it. The management was terrible and honestly, I knew when I started that I would deal with outraged customers so that didn't bother me, just DONT take it personal and you will be fine on that part. Coaches will tell you to de-escalate but dont fail the survey. Its impossible most of – more... the time to not fail surveys so if you do, then be prepared to get fired. – less
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nice co-workers
Customer Care Rep (Current Employee), Greeley, COJanuary 14, 2014
Pros: free lunch or snacks
Cons: a lot of mandatory overtime
Afni is a call center for a cell phone company. My typical day it to sit and answer the phone unless your on a break or lunch. I have learned a lot about cell phone plans, and troubleshooting. My co-workers are friendly and willing to help if needed. If all you want to do is sit and talk all day on the phone this is a great job but I also like to have – more... face to face contact and that is not an option. – less
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Great managers
Sales Representative (Former Employee), Opelika, ALJanuary 6, 2014
learned how to work well with orthers and team work, and how to provide excellent customer service
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Horrible place to work
Cssc (Current Employee), Bloomington ilJanuary 3, 2014
Pros: some nice coworkers
Cons: your supervisor changes so much you never build any type of relationship
Managers are very unfriendly.. They see you as a seat filler verses a human being.. Turn over rate is horrible people are scared there department will close down or they will loose their job daily. There is cap outs most dept is around 10 dollars so no matter how long you work there your pay will never go up. There is no job security at all.
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A fair Warning
Customer Service Representative (Former Employee), Bowling Green, kyJanuary 2, 2014
Pros: the pay was nice
Cons: everything else about this job set you up for failure
Do not believe the commercials for this company. The pay is fair but you are a customer service rep for Verizon and you are the front of the firing line when it comes to angry customers. That on top of the fact that your supervisors just wont help you help the customers. Also, the goals the set for you to achieve as their production requirements are – more... almost unachievable. – less
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Great place to work
Customer service (Current Employee), Tucson, AZDecember 30, 2013
Pros: flexible schedules
Cons: the turn-around rate
I enhanced my customer service skills, gained positive-positioning, and better negotiating. The hardest part of the job is the emotional preparation, but the most enjoyable part is the gratitude from customers and knowing that you were able to make their day.
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Enjoyed learning more about the Customer Service and how important we truly are to those out there needing assistance.
Sales Agent (Former Employee), OpelikaDecember 30, 2013
Pros: getting the sales
Cons: getting those upset customers that you cannot help
I made it something personal whenever dealing with my customers. I wanted to be someone they knew was a REAL person when speaking with me and not just some robot or automated system. I enjoyed the environment and would love to work more in this area.
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This place is for high schoolers
Customer Sales Representative (Former Employee), Tucson, AZDecember 27, 2013
You sell over priced products and the management is terrible. They do not care about their employees.

About Afni

Afni helps companies develop meaningful and profitable relationships with their customers. Made of innovative thinkers and customer-focused – Read more