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Afni
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427 reviews

Afni Employer Reviews

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Location 
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Good Place to work
Customer Service Coach (Current Employee), Bloomington, ILMarch 3, 2014
Great Management very reliable and interested in well being of all employees
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A great place to work
Sales Representative (Former Employee), Opelika, ALMarch 2, 2014
Afni is a great place to work, they work around your schedule, they have flex hours and late adjustment for days that you may be running a little late, also sick hours as well
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The people are a lot of fun to work with but the job is NOT what they make it out to be and the bouns are almost impossible to get.
Customer service which is really sales (Current Employee), BloomingtonFebruary 25, 2014
Pros: the people that work there
Cons: it's almost impossible to get all of your numbers to make a bouns
They will hire you for Customer Service or Tech but what they really mean is sales. They push a little too hard for the sales and don't foucs on the customer service that they hired you for. The reason they hire so many people is the expect over a half of them to get so feed up with the job they leave, they have a very high turn over rate.
The people – more... that do stay a fun to work with and if it weren't for the push push push to sale it would be a great place to work. – less
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Productive atmosphere
CSR (Former Employee), Peoria, ILFebruary 24, 2014
Pros: good training program
Cons: work schedule changed at any time
Answering phones at a fast pace and data entry at a fast pace.
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A Great Experience
Associate Coach (Current Employee), Bloomington, ILFebruary 24, 2014
Pros: flexible, great people, valuable experience
Cons: can be stressful.
AFNI has been great to me. In the 5 1/2 years that I've been there, I've learned a lot about myself and how to continue to push myself to grow at all times. It's been a great experience to see myself mature not only at Afni but in my personal life as well. While the job itself is not the most glamorous job in the world, it's been home to me, and I love – more... and adore the people the work there. I can't imagine another company where I can go to a Director of Operations office and walk in and have a conversation without having to schedule anything ahead of time. – less
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DON'T EVEN BOTHER APPLYING
Customer Service Sales Associate (Former Employee), Bloomington, ILFebruary 16, 2014
Pros: nothing
Cons: everything.
This is the absolute worst place to work for. The turn over rate at AFNI is ridiculous. During the interview and training they made a great pitch of getting benefits and bonuses and even being promoted within the company. Once you left training it is all downhill from there. Bonuses were next to impossible to receive. If you AHT was a second to high – more... they would take your whole bonus. Then when it came time to apply to be promoted there was always an excuse why you couldn't apply. Either you haven't been there long enough or you received a write up that you didn't even know about. Every day you go into work you feel like you will be fired. The environment is very cliquey and if you are not liked you will be removed. Also once you get passed your first raise you are looking at being removed from the company because they don't want to pay extra when they can just train a bunch of newbies to do the job. DO NOT WORK HERE. – less
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Fun place, everybody is friendly and helpful
Customer Service Representative (Current Employee), Tucson, AZFebruary 13, 2014
Work place is fun.
coworkers / seniors are very friendly and helpful.
Policies changes make agent's as well as supervisor's work load increase.
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Enjoyed being able to interact with customers.
Online Sales Chat Consultant (Former Employee), Opelika, ALFebruary 10, 2014
I enjoyed being able to assist customers through online chats and helping them to pick the best devices for their lifestyle.
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Horrible
BILLING DEPARTMENT CUSTOMER SERVICE REPRESENTATIVE (Former Employee), Tucson, AZFebruary 9, 2014
Pros: benefits, schedule flexibility
Cons: poor management
Terrible managment, unprofessional, full of drug users and alcoholics
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It's work
Customer Service Representative (Former Employee), Tucson, AZFebruary 8, 2014
Pros: semi-flexible schedules and pretty good healthcare benefits
Cons: management cannot agree on anything and somewhat unrealistic expectations. poor pay
As with most jobs, showing up is half the battle to keep this job so as long as you do that it is almost impossible to get fired. It's a steady paycheck but there is little-to-no way to advance and even if you do, the pay is not competitive with most other call centers. The customers that you take calls for are for the most part pretty awesome! ...But – more... there are those few that can ruin your day.

It can get busy but you take anywhere between 60-70 calls a day on average which isn't bad. The biggest problem is the management though. When I was there, I just hoped and prayed I didn't have an issue that needed a supervisor otherwise I'd get mixed answers and a whole lot of wasted time. In this job time = money. – less
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Not a great place to work.
Web Chat Customer Service Rep (Former Employee), Opelika, ALFebruary 6, 2014
Company does not pay enough and management is not helpful. Just a very bad and stressful work environment.
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fun to work for
Small Business to Business Sales Representative (Former Employee), Tucson, AZFebruary 4, 2014
Pros: friendly environment
Cons: low pay
i had fun working for afni. hrs were ok pay was low but the people you worked for were great
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Good place to work
Customer service representative (Current Employee), Bloomington, ILFebruary 3, 2014
Working with customer from the east and west cost.
I learned alot about working with different types of people.
Management was good.
The hardest part was overcoming rejection when the customer's mind is made up
When a customer appreciates the hard worked I've done.
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Good
Customer Service Representative (Former Employee), Bloomington, ILFebruary 3, 2014
Pros: friendly co-workers and team lead.
Cons: n/a
I learned a lot through this position. My co-workers were friendly and my team lead was helpful.
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Productive and working in an open enviroment.
Customer Service Representative (Former Employee), Tucson, AZFebruary 1, 2014
Pros: special offers to employees and random drawings.
Cons: schedule changes almost all the time due to day light savings
A typical day at work is just working and making customers happy, what I have learned is understanding customers needs for there communication device used on a daily basis, management is good, my co-workers always willing to help out, the hardest part of the job is hearing someone saying they want to cancel there service, the most enjoyable part of – more... the job is talking with customers all over the world. – less
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FUN WORK PLACE
Web Chat (Former Employee), opelika, ALJanuary 28, 2014
LOVED EVERYTHING
PEOPLE WERE NICE
EASY TO LEARN
EASY GOING
PICKING YOUR ONWN SCHEDULE
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Productive, nice first time call center job
Customer Service Representative (Former Employee), Tucson, AZJanuary 23, 2014
Typical day at work would be troubleshooting, and answering phone calls about technology and phone information
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Terrible idea!!
Internet Sales (Former Employee), Opelika, ALJanuary 23, 2014
Pros: nope...
Cons: too many to mention!
They are Verizon Wireless's slaves! The pay is next to nothing for you sitting at a desk chatting with customers 3-5 at a time. You must communicate with each customer every one and a half minutes while researching/typing out explanations to concerns/etc. The monitor in the chat will be so kind as to let you know if it has gone over this time limit. – more... Once you have acquired a few, you get a write-up. The bonuses are next to impossible! Oh, and every person is allowed to rate their experience. Anything below perfect is a FAIL for you which will also lead to ...yup, A WRITE-UP!! Anytime this is mentioned to any of the management or coaches (excluding one HR lady who was new to the company and tried her best to fight for us), its all Verizon's fault because that's what they agreed to do for them. They are just scared to lose their contract with this cell phone giant and will promise them the world. – less
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productive company
Customer Care Rep (Current Employee), Tucson, AZJanuary 22, 2014
Pros: ability to bonus, work environment
Cons: pay rate
very organized company
nice co workers
great management
really enjoy my work schedule
nice training environment
keeps employees updated of changes
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Fast paced work at home job
Account Analyst (Former Employee), Rex, GAJanuary 21, 2014
Pros: work from home
Cons: no physical contact with co workers
A typical day would include around 60+ calls ranging from plan change, bill explanation, account payment, purchase equipment or account analysis. I learned how to help customers get the most for what they could afford. Management held meetings every week with employees. I talked with co-workers in chat rooms from time to time. The hardest part of the – more... job was dealing with unpleasant customers. The most enjoyable part of the job was helping people. – less

About Afni

Afni helps companies develop meaningful and profitable relationships with their customers. Made of innovative thinkers and – Read more