Patient family member (Former Employee) – Niagara Falls, NY – February 11, 2017
By far the worst company, they should be shut down. The schedulers lie to the aides and the family members of the patients. They do not try to find a replacement when an aide calls off, which is almost every weekend.
I have made numerous complaints to Their supervisors and it has only gotten worse, they care nothing about the client or the clients care and safety
PCA Patient Care Assistant (Former Employee) – Buffalo, NY – January 16, 2017
A typical day at work is really productive. I work in the health care industry also in the home care industry. I work with senior citizens all hands on. I take Vitals in the comforts of their homes. I also assist with feeding and meal preparation. I also do home daily activities such as: laundry, cleaning areas, like the kitchen, living room, bedrooms, and bathrooms. I learned to have Patience in this line of work. Also I get along with the other aides and we problem solve together as a team. The hardest part of the job is keeping your patience and the most enjoyable part of the job being able to help and extend my services to people that really needs help and seeing their faces when they are satisfied with my work.
Prefer not to say (Former Employee) – Buffalo, NY – May 25, 2016
For the most part, people at Aftercare are nice, but this is not a very professional environment. The various departments do not all work together as a team and there is a great deal of animosity between some. There don't seem to be any clear rules about anything and training was nonexistent. In fact, when I went to coworkers and supervisors for help, I was treated as if i was a nuisance. I finally had to leave because I was handed several major problems and given no tools to deal with them. As I said, I got along with everyone, but the constant internal battles were a distraction and the lack of leadership was a real problem as well. I will say that the aides and nurses received excellent training from what I can tell and really appreciated the trainers and supervisors so that's a plus. I guess I would recommend Aftercare if you are looking to get into the healthcare industry and want to start small and get good training.
Nice people, Field workers were very well trained.
Staffing Coordinator (Former Employee) – Cheektowaga, NY – April 11, 2016
I worked for this company for 22 years and 7 months and was terminated for allegidly not doing my on call job (I have documentation to prove otherwise). I was given no plan of improvement. This is a typical practice for this company. Almost all of the staffing coordinators were lazy and constantly complaining about field employees and other administrative staff. One staffing coordinator even had to call the department of labor to get paid for her overtime. Not all staffing coordinators were paid by salary. Some were paid hourly and entitled to overtime while others were paid a salary. Guidelines were set up but seldom enforced by administration and they would pick and choose what guidelines were enforced. I worked 85+ hours per week (mostly unpaid time).
Some flexability in work hours
Constant staff splitting, Inability for all departments to work as a team, Payroll department was incredibly nasty to field employees.
PCA Personal Care Assistant / hcss (Current Employee) – Buffalo, NY – August 26, 2015
I come into work cook clean bath client shopping if needed or check for appointments remind about meds make sure they are taken on time in a timely manner. I learned everybody covers they own behind this is a dead end job with no room to upgrade employment .co-workers are great you just have to find people to work with that you can create a strong bound to help give the client the level of care possible the hardest part is dealing with client mood swings and company or staff not communicating to give best level of care
Personal Care Assistant (Former Employee) – Buffalo, NY – August 18, 2014
I loved aftercare patients I just hated working for them they were very unorganized, they release's never came on time to release you. sometimes you even have to wait till the next week to get paid because of payroll