Management literally doesn't even know how to take a basic inbound call. They'd rather waltz around the building yelling at you to "go available!!!" (mind you, this is accident management only) while the entire time they could've been taking said calls. No one is on the same page about company policy, I've met multiple supervisors who aren't even familiar with the policies, you'll have one sup tell you one thing, then you're being lectured by the next as to why you did what you did, etc the list goes on. Getting time off is practically impossible, you can request it way in advance, but they won't even look at the request until it's taken then you're out of luck; if you're genuinely sick and have doctors note they refuse to excuse anything, but the supervisors can miss work whenever they want, no repercussions at all. Bottom line, awful awful place to work, it will literally drive you insane and you will be treated like dirt. It is not worth it.
Lots of free lunch/potlucks
Metrics, management, time off, work life balance