I worked as a temporary agent for summer break when I was in college. A typical day at work was just helping customers trying to get roadside assistance from anywhere to a tow to a flat tire replacement.
I've learned how to handle stressful situations and working under pressure.
Workplace culture is relaxed and they know it can be difficult to deal with customers so they try and make it fun by having days where they bring in food or have games.
The hardest parts about the job are dealing with service providers are sometimes they don't want to go help the customers if it's a certain time of night or if it's "out of their area" where they are willing to go. I love do overtime for the money opportunities but I don't like having mandatory overtime as much as they did, I like to come in extra when I want to. Also, if the customer doesn't have money to pay you when they don't have roadside or enough to cover, then you can't help them. Their motto is "never leave a customer stranded," but if they don't have funds, that's exactly what we're doing so I think that part is condescending.
The job is very easy, the script is written out for you, depending on what time you work is how hectic it is. Second shift is usually best because it slows down between 5 and 6.
Easy, good money if you put in the work
The service providers, condescending at times