Agero Employee Reviews

Found 137 reviews matching the search
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Great pay, easy work.
Customer Service Representative (Current Employee) –  Clarksville, TNSeptember 21, 2016
Great job, really easy to advance. Only down fall is trying to get time off and all the mandatory overtime during busy seasons.
Pros
Great pay, great staff.
Cons
Mandatory overtime, it is always a hassle to get days and holidays off and vacation time.
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Horrible company
Roadside Assistance Representative (Former Employee) –  Sebring, FLSeptember 12, 2016
They're very biased as a company as well as the specific location I worked at. Very unsanitary break room and work area. They rarely hire internally for upper management positions and never consider the lower level workers. They're very two-faced. They'll say one thing one day and by next Friday it's another..
Pros
Big break room, good benifits, a lot of overtime
Cons
short breaks/lunches, strict
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great pay
Call Center Customer Service Representative (Current Employee) –  Clarksville, TNSeptember 3, 2016
great overtime and incentives as well. They are very caring and appreciative of their employees. Always ways to make money at this job. Nice environment and great pay. Excellent hours and they work with your school schedule.
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• Managed the deployment activities for multiple server instances by enabling password less Ssh communication between the servers. • Developed build s
Release Manager (Former Employee) –  Medford, MAAugust 25, 2016
• Managed the deployment activities for multiple server instances by enabling password less Ssh communication between the servers.
• Developed build scripts using ANT and MAVEN as the build tools for the creation of the build artifacts like war or ear files
• Managed branching and Merging in a multi-project environment.
• Managed the entire Release Communication and Co-ordination process
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Boring but decent pay
Agent (Former Employee) –  Sebring, FLAugust 12, 2016
It was an ok work environment very time consuming. Managment does not really care much about anything but attendance. The hardest thing was learning the computer. The most enjoyable was the people you worked with.
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Fun and relaxed enviroment
Roadside Assistance Agent (Former Employee) –  Blountville, TNAugust 12, 2016
Wonderful people at Agero, management is very helpful and understanding, wonderful home/work balance in your lifestyle, excellent place to work, CEO very hands on with agents
Pros
fun enviroment, high appreciation, wonderful teaching
Cons
short breaks, overtime lock
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n/a
Customer Service Representative (Former Employee) –  Clarksville, TNAugust 9, 2016
It was a basic call center environment. They added overtime onto my schedule the day of sometimes and that didn't work well with my home life schedule.
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Ok for a temporary job but not recommended long term.
Phone Representative (Former Employee) –  Blountville, TNAugust 6, 2016
When you first start they build it up to sound like you will have TONS of opportunities for advancement and brag about how much they care about their employees . After you actually get onto the floor though if you are not a favorite you will be belittled on a daily basis and basically push out the door. There are some employees that barely come in to work and are late daily but since they are a "favorite" it's totally fine, others can be a minute late from a break or need help with their stats and be threatened with termination.
Pros
Free food occasionally.
Cons
The management is terrible.
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Terrible place, avoid at all costs
Customer Service Associate (Current Employee) –  Clarksville, TNAugust 2, 2016
On a typical day, you'll be belittled and berated by both customers and management.

I learned that call centers are a modern sweat shop from this place.

Management is lazy and they do nothing.

Don't bother trying to get to know your co-workers, you won't have time for it.

There's nothing easy or enjoyable about this job.
Pros
None
Cons
Everything
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Bad
Response Associate (Former Employee) –  Blountville, TNAugust 1, 2016
Make sure you are really fast because if not they will let you go on the last day of training. I thought that what training was for to get faster and better, but not with them. 2 Weeks of classroom training and 2 weeks of on the job training and after ordering your shirt and lunch for graduation on the last day they just let you go.
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A workplace built on overtime and favoritism.
State Farm Spike Agent (Former Employee) –  Clarksville, TNJuly 31, 2016
This company is definitely on the downhill spiral through many managerial issue, QUID PRO QUO, and most importantly cleanliness.
Pros
decent pay
Cons
MANDATORY OVERTIME / POINT SYSTEM COMPANY
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Enjoyable
Transferring Customer to the appropriate agent (Former Employee) –  Medford, MAJune 30, 2016
• State Farm Emergency Roadside Assistance
• Handle high call volumes
• Transferring Customer to the appropriate agent
• Handled basic customer insurance claims and transferred calls that required more focused assistance
• Schedule road assistant for the customer when they call about service for their vehicle
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Poor place to work
Roadside Administrator (Former Employee) –  Tucson, AZJune 13, 2016
I have worked many places but Agero has got to be one of the worst. They claim to have a 98% employee satisfaction rating but talk to anyone who works there. They will tell you how awful it is to work there. If you need the money, then fine. If you are looking long term...look elsewhere.
Pros
None
Cons
Too many to name
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family owned
Customer Service Representative (Former Employee) –  Sebring, FLJune 8, 2016
as my first job i couldnt pick a better considering it was my uncle who owned the store. It became like a second home for me. they are awesome people and learned how to keep work work and personal personal.
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its an good place to work,
Customer Service Representative (Former Employee) –  Medford, MAJune 7, 2016
Its fast pace, co workers are friendly. Don't need a car to get to workers. Can use public transportation . The way Trainging is done it need to be changed
Pros
over time good
Cons
working on sunday
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Corporate
Customer Care Specialist (Current Employee) –  Clarksville, TNMay 23, 2016
Case management for roadside assistance for the top 20 insurance companies and we rely on teamwork to assist in making sure that we resolve the issue that the customer is complaining about to us.
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Great company
Associate (Former Employee) –  Clarksville, TNApril 30, 2016
Great environment you can tell they really care even though there are plenty more employees. Plus they thoroughly train you in a classroom environment.
Pros
incentives
Cons
long hours
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Great company
Roadside Assistant Specialist (Current Employee) –  Clarksville, TNMarch 19, 2016
Agero is a good company to work for. Agero went out of their way to change my schedule so I could finish school. There is a lot of over time available if you need extra income. Best part of this job is being able to help people who are stranded.
Pros
Free coffee
Cons
Short breaks
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Sugar coat you then its sink or swim
Response Agent (Former Employee) –  Clarksville, TNMarch 19, 2016
If you are a "pet" then you will succeed with this job meaning they will side by side help you get with the program/flow. If your not a "pet" and ask too many q once thrown on the phone/floor by yourself then you are now a so called RED FLAGGED more or less meaning they set you up for failure so you get so upset and stressed out because of lack of assistance and you end up quitting. I feel the worst part of the job was knowing that this customer was stranded not even knowing where they are during a bad storm and its your job to find them and get them help then to find out once you find them and find service provider you find out THEY ARE NOT COVERED. Having to tell that upset stranded customer sorry but if you pay $$$$ now we can send you help. Its not a good feeling leaving customers stranded, that is not being a hero.
Pros
food for sale in the cafeteria if you did not pack your lunch
Cons
Employee favortisim, short breaks & lunch. FORCED overtime without your knowledge
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Great place to jump start your career!
Response Associate 1 (Current Employee) –  Clarksville, TNMarch 16, 2016
Awesome supervisors and coworkers make dealing with difficult customers and service providers worth being here! For the those customers that aren't difficult, it's pretty awesome being a superhero for them! It is also great to work as a team alongside the service providers! It gets a little loud on the floor due to over 700 people currently on staff for Roadside right now! We are still expanding and still growing making Agero more exciting to work for! Pay is great for sitting down taking calls! $11.30 if you're tenured.. $11.00 per hour to start..
Pros
Upbeat, fast paced environment! Great supervisors and coworkers! Great pay!
Cons
Short breaks and lunches.
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Overall rating

3.5
Based on 151 reviews
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Ratings by category

Work/Life Balance
3.3
Compensation/Benefits
3.5
Job Security/Advancement
3.2
Management
3.2
Culture
3.3