Agile Networks is seeking to fill the position of Network Engineer. This full-time salaried position will oversee all aspects of our engineering services division: RF Engineering, Network Administration, Data Base Development and Maintenance, Help Desk and trouble ticket escalation process
Salary: $40,000-$60,000 per year
ESSENTIAL DUTIES & RESPONSIBILITIES
Manage day-to-day operations within technical services including the integration and collaboration for real-time problem solving, service initiatives, quality control monitoring and correction.
Collaborate with NOC Services and Field Services to achieve pre-determined service standards and contracted SLA requirements across multiple client types.
Responsible for deployment and on-going improvements to customized in-house database “ATICUS”.
Responsible for deployment and on-going improvements to trouble ticket escalation process.
Applicants must possess 3-5 years experience managing multiple silos within an IT environment.
Candidate must possess strong communications skills, both verbal and written, and have excellent computer skills including Microsoft Office Products.
Ability to work under pressure to meet deadlines, service contract agreements, scheduling and customer service demands.