Agilysys serves as an agile ally for systems procurement. The company provides IT services to enterprise and government customers in North America, implementing hardware and software from primary partners Hewlett-Packard, IBM, and Oracle. Services range from disaster planning to document and storage management. Agilysys also provides industry-specific software tools, such as property management applications. Specializing in the retail and hospitality sectors, Agilysys also markets to the education, financial services, government, health care, manufacturing, and transportation industries. Verizon Communications is the company's top customer, representing 23% of overall sales and 32% of technology segment sales.
Agilysys's operations are divided into two groups: Retail Solutions Group (RSG) and Hospitality Solutions Group (HSG). RSG provides servers, printers, point-of-sale terminals, and wireless devices for retail stores, while HSG offers management software and services to casinos, hotels, and cruise ships. In 2011 Agilysys sold its core Technology Solutions Group (TSG) to OnX Enterprise Solutions, an IT services provider based in Canada, for $64 million in cash. Formerly the company's core segment in terms of revenue(about 70% of total), TSG primarily provided data center services for large and midsized companies in the US, UK, and Canada. As a result, Agilysys plans to focus on its higher-margin hospitality and retail operations.
MAK Capital One, the company's biggest shareholder, owns 23% of the company. In 2011 Agilysys announced that president and CEO Martin Ellis stepped down, replaced by director James Dennedy on an interim basis. Ellis, who oversaw the company's transition from a distributor to an IT services provider, had been with Agilysys since 2003. – less