Bilingual Customer Service II/Team Leader (Former Employee) – Atlanta, GA – February 6, 2017
the nature of the business sometimes difficult as natural gas can be necessary for many people but company has many programs to help its customers and really encourages employees in community outreach programs
Meter Technician (Former Employee) – Union, NJ – December 17, 2016
Possibly the worst company I have ever worked for. Micromanagement is all over the company. Most good reviews here are from the Atlanta division and are just happy to have a job.Did they mention how much comes out of their paycheck for those mediocre benefits? Don't work here for over 5 years because they won't let you. They will fire you for say taking 1 of your 5 sick days so they can hire someone new for starting rate. Don't waste your time here! If you do plan to work here make it temporary until you find a better job which won't be hard
It's a job
Managers hired who knows nothing about gas or never worked on gas.
Very productive, interesting, stressful, caring and fun workplace
Customer Care Specialist Nicor Gas (Former Employee) – Naperville, IL – October 19, 2016
The Call Center is typically a very busy workplace and depending on the time of season it can be extremely stressful. Management makes the workplace an enjoyable environment during schedule leisure events. The co-workers are extremely resourceful, energetic, devoted, loving, caring, responsible and accountable employees/individuals. I appreciate the knowledge this utility gas company has provided. I will benefit as a consumer and as a previous employee. This company provides the utmost professionalism, pride and knowledge in its product.
Lots of overtime, Quarterly employee appreciation day, Open-door policy with directors/supervisors and managers.
Lots of overtime, Recon season is stressful, Irate customers
Trainer, Gas Control (Current Employee) – Atlanta, GA – September 6, 2016
Great Culture and since the merger with Southern Company it has been seamless and Southern Company has changed very little. s time goes on I am sure there will be changes, but our voices have been valued.
Benefits Specialist (Former Employee) – Atlanta, GA – July 4, 2016
My work day would begin a review of my TOD list which would allow me to prioritize according to management to be completed by date. I learned to prepare employees who reached retirement age for their exit from AGL providing them with AGL's Retirement Checklist. Providing information regarding their benefits package at time of retirement. My manager was extremely knowledgeable and provided her team with the necessary tools to successfully complete our tasks. My co-workers provided all information to get the job done well. My co-workers thoroughly understood the term "team player." The hardest part of my job is when I was told my assignment was ending. My most enjoyable work experience was to get the job done well. Problem-solving.
Uneducated and inexperienced managers and director
Call Center (Former Employee) – Naperville, IL – June 26, 2016
The unhappiest time of my life. No work life balance. Micromanager who talks the talk. Constantly speaking about "company's culture" yet stabs you in the back. Inept but a master in making sure no one stands out in order for her not to look incompetent. The team of managers and director are all from the inside and have to real knowledge of how to be leaders or managers and have no other experience other than what they have learned within the walls of the company. They have built their own little world (hiring friends and family) and want a bunch a followers as incompetent as themselves. Unfortunately there are many minions that are willing to stroke egos to merely keep their job.
2nd shift dispatcher (Former Employee) – Naperville, IL – April 7, 2016
HVAC dispatcher/Customer Service. Good team of people, but the pay sucks. Good entry level, not for anyone who's trying to make real money. This position is 12-830 M-Saturday. 16 hourly. OT is available.
Customer Service Associate (Current Employee) – Naperville, IL – January 20, 2016
Great place to work and the pay is average. the benefits are the best Ive had. I wish career advancement were more obtainable by the call center agents. Overall this culture is friendly and inviting so it a great place for me.
Account Representative (Former Employee) – Aurora, IL – January 6, 2016
Working at AGL Resources is a great place to be at the atmosphere there is amazing, it makes you want to really get down to work all the managers, supervisors as well as the fellow agents make it a fun workplace.
CONSTRUCTION SPECIALIST/ COORDINATOR (Current Employee) – Atlanta, GA – January 5, 2016
AGL offers a lifetime of opportunities within their many diversified departments. At this time, there are many groups being implemented for the many types of social groups, cultures and traditions. Baby Boomers, Generation X and Millenniums are all valued and welcomed!