Call Representative (Former Employee) – Las Vegas, NV – March 12, 2016
Work at AGR was new to me and was quite an experience. I would communicate with new people every day through the calls we make. I had to opportunity to help people potentially save money where alot of people struggle. I learned how to speak to people on a daily basis no matter the situation at hand. The management was very helpful and inspiring. The co-workers were fun and nice. The hardest part of the job was when i had to keep happy even after getting rude calls or no calls. The most enjoyable was when i almost got a sale and everyone still was proud of me.
Sales Associate/Customer Service (Former Employee) – Saint Petersburg, FL – May 23, 2016
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation. Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes. Explain products or services and prices, and answer questions from customers. Obtain customer information such as name, address, and payment method, and enter orders into computers. Record names, addresses, purchases, and reactions of prospects contacted.
Contact customer enrolling them in customer choice program
Customer Service Rep (Former Employee) – Las Vegas, NV – May 28, 2016
Clock in at 5:55 am then line up face to face with someone and drill script for about 15 mins then have a easy early meeting start pulling calls to enroll customers in the program I was selling the hardest part of the job was dealing with irate customers who has already been burnt from the company.
Customer Service Representative (Former Employee) – Las Vegas, NV – January 26, 2016
Only trained for a day as well as only trained on what deregulation is. from there you pretty much have to figure it out for yourself. managers would help however the manager helping is not key when a customer is rushing you for an answer.
Too Punctual, i was already clocked in one time and went for a cigarette and was deemed late, was barely a minute late
Customer Service Representative (Former Employee) – Santa Ana, CA – February 2, 2016
This company had a great environment, with a lot of people on the sales floor. The energy was mostly always positive. The hardest part of this job was talking on the phone all day with people who were too interested on the reason for the call. The most enjoyable part of the job was the atmosphere.
Customer Service (Former Employee) – Santa Ana, CA – June 18, 2015
At AGR Group I was dedicated to a group of sales professionals who understood the value of industry expertise, courteous and professional interactions with customers, and the responsibility of representing the brand of the client. While making sales of the energy industry I also faxed and emailed directly to the clients and ran blended campaigns, which allowed for simultaneous inbound calling.
telemarketer (Former Employee) – Clearwater, FL – May 3, 2015
Very competitive with a positive outlook on the future success for employees. Team managers where very dedicated to the teams over all monthly sails and would help each individual with questions and help us set goals to daily achievements.
Telemarketer/Sales (Former Employee) – Saint Petersburg, FL – January 19, 2015
A typical day at work was, arriving about 30 minutes early, drinking some coffee, and then getting my computer logged on. Then, it was calling call after call. Then it was putting into our paperless system when I got a sale!!!
easy to hit commission
sometimes you couldnt get through the gatekeepers!!!
CSR (Former Employee) – Clearwater, FL – September 19, 2014
my days were 9-5 i didnt learn much and anything i didnt learn i had to learn by trial and error. we werent very well trained and the techniques most reps used werent even taught in training. the hardest part of the job is sitting on the phone at a desk all day. i like to be on my feet so i found myself standing at my desk a lot. not to mention not man advancment opportunities based on skill it was all who you know
great work environment, well managed, and flexible to work with Employees
Customer Service Representative (Former Employee) – Las Vegas, NV – April 21, 2014
they have a pathway to success that works but as with call centers if you can't accept no throughout the day this is not for you but a great job if you can hear no and keep working Daily spiffs and bonuses are available. definitely a fun work environment playful with each other but in a timely and professional way
Sale Agent (Former Employee) – Clearwater, FL – August 19, 2013
If your a good sales rep and very easy going then it could be a great place to work. Just as long as you remember your only good as your last sale. If u have no sales with in a hour or two then they will send you home, also your pay depends on you full attendance so if u get sent home your $9.00 hrly plus attendance bonus (wich is 10hrly drops to $8.. So you b the judge.
cash spiffs, pay weekly, easy to move up to managment
sent home frequently, drop pay, checks always has issues with amount not with cashing..
Call Center Representative (Former Employee) – Clearwater, FL – May 20, 2013
Typical work day would to arrive to work around 8:50 if working the 9 to 5 shift. Clock into work at one of the few clock in areas. Go to your assigned area to begin your shift. Depending on what account you represent will determin your assinged area. Hardest part of the job may be reaching your needed amont of sales per week. The most enjoyable part of the job is the atmosphere there are good managers and co-workers to help with any difficulties.
PHONE REP (Former Employee) – Santa Ana, CA – February 24, 2013
if you got the gift of gab and are a great hussler in how you talk , then the job should come naturally , i dont suggest this job unless your thick skind, causer you will be hated you will feel the cut throat atmosphere , there are the chosen few that do great , but if your numbers dont add up , it becomes even more stressfull.. but they do hire any one that can read and for that they do help people get a job where you can make a living regardless of your past m, they do give people a second chance to be employed , but you got to want , for those that are cosiderd unemployable this is a shot to get some work time to fill in the emploement gaps...for that over all i give a 3 star cause its not easy and it is constant work...
I love working with the members of my Arby's team. They are all upbeat and exciting. We work has a team to create the best customer experience that we can. I have worked in the food and beverage department before but Arby's has taught me about the importance of providing accurate services in a fast pace. The management team is great we work together effectively to ensure that our team exemplifies all Arby's standards. The hardest part of my job is when we may have to tell the customer that we are out of a product that they really want. We do not like to disappoint our customers so we do what we can to ensure that each customer leaves happy. The most enjoyable part of my job is when our regular customers come in and are still satisfied with our services. It makes us happy that we can continue to provide great services to individuals on a daily bases even if they receive the same sandwich.
Fun place to work while giving excellent customer service skills within a call center.
call center representative (Current Employee) – Las Vegas, NV – July 29, 2012
I go to work with the intentions of learning, i love my co-workers effort to succeed, my hardest part of my job is leaving to go home. I enjoy the atomosphere of being able to work in a professional enviorment
Sales (Former Employee) – Santa Ana, CA – August 6, 2013
I started my day with clocking in. a management meeting was held right after and they set out our goals for the day and criteria we had to meet by the end of the day. I liked communicating with the different people on the phone, and the hardest part was trying to close the deal/sale not for residential but for commercial sales. I enjoyed the people I worked with , we all got along it felt like a big family on my dialer set. The management was very encouraging and helped carry out deals very well and professional with a-lot of constructive criticism to push us to do our best that we could. I learned how to talk to people more and properly, I learned patience is a virtue and to be pushed past my limit when I felt it was too hard at times to carry out but I did.
great lunch breaks, great people, great company games and interactment where you could win stuff, such as angel game tickets.