IT Service Desk Manager (Former Employee), Folsom, CA – November 21, 2014
Pros: always receiving and learning new technology
Cons: dealing with clients who were upset if their systems were not working correctly.
A typical work day involved reviewing Helpdesk tickets and confirming their severity level. Resolving issues with hardware such as fax machines copiers printers etc. Setting up new servers pCs for clients so they can perform their duties.
What I learned from agree is that the environment was very dynamic. The clients are extremely interested in learning more about career solutions concepts.
My coworkers were extremely nice they were generous with their knowledge that they would share at any given time.
The hardest part of my job was trying to determine from a client's perspective what was the highest priority item to resolve. Sometimes the clients would come in very confused and in a hurry to get things done. But once I got the client to calm and discuss what was other most pressing needs, the solution became very evident.
What I enjoyed the most about Korea solutions was learning new Technology before it even hit the market. We have the latest and greatest software her fingertips. Which may performing our job even easier.