I work within and overhead capacity. Those more in-tune with the company and management must really work within direct member services area. When working as a service department to a service organization you find that you are more disconnected and less of a priority. In some cases about as important as the paper vendor- although 'essential'.
Overall it is a stable, pleasant and solid company. As with any SMB and especially associations you find it is very personality driven and subject to the whims and bias that comes with that.