I started as a temp in the summer and hired as an Associate Advisor in the fall of 2014. I would have to say that answering phones and learning the job has been challenging but the supervisors and management have been very supportive. This has so far been a job where management says they want us to be successful and enjoy our job and have actually done things to back it up.
For instance, they threw us several parties for reaching 400, 000 members, including giving us over a week off during the Christmas holiday with pay! They have an event where they give awards and recognize individuals in our department for the work they are doing. We have opportunites to work from home and they are putting into place am opportunity where we get to pick our own schedule! How awesome is that.
Most of the staff are very friendly and helpful. The management and even upper management know the staff by name, are very cordial and pleasant to approach. They even stop you and ask you how your day is going. I cant speak for others but that speaks volumes, i have worked jobs where upper management will walk right past you and act as though your not even there. Those have been jobs where the work morale is extremely low and employees are very unhappy.
I have heard the turn over rate in this department in the past has been very high but Ihave to say they are taking steps to make us feel valued. My co workers develop projects and have say in the changes that are taking place.
Overall my experience has been positive. I would recommend working here to others.
Flexible work schedule, positive altmosphere, encouragement to learn and move up in the company, friendly co workers and management, decent wages.
Job is challenging and sometimes overwhelming