Pros: great benefits, pay is ok ( if your out of school), health club reimbursement, bonuses, and light call volume
Cons: the breaks can be longer and lunches can be higher (30 min break), have to meet a lot of performance metrics to keep job
I typical take on average about 60 calls a day; while a 3rd of those calls are pre-authorization. The other calls taken are typical members that cannot get pre-authorization, changing facilities of services, and addressing customer inquries. Your knowledge will be tested periodically with various exams to test you knowledge.