•Register arriving guests and assign rooms.
•Process group arrivals & departures.
•Take, cancel & change room reservations.
•Process telephone calls.
•Provide information on hotel facilities & services.
•Provide general information about points of interest in
•Provide information about services available in the
•Arrange services – more... required for guests with special needs.
•Process wake-up calls.
•Process guests' departures, calculate charges & receive
•Balance cash & complete balance sheets, cash reports &
•Maintain occupancy statistics.
•Customer service oriented.
•Follow emergency & safety procedures.
•Work with minimal supervision.
•Clerical duties (i.e. faxing, filing, photocopying).
•Perform light housekeeping & cleaning. – less