Pros: benefirs, all breaks are paid for, great benefits health, 401k dental vision
Cons: low pay for the responsibilities
A typical day at work as a rookie would be checking in passengers anywhere from the entire shift to standing for four hours long at the lobby greeting passengers or helping passengers with the kiosk checkin.
Working at Air France taught to how to interact with people from all around the world, they train you on how to interact with customers which I think taught me the core values of dealing with different situations, I've learn to deal with stressful situations from angry customers for a cancelled flight to oversold flights where people bought confirmed tickets but wait-listed on a flight (extremely stressful), be prepared to deal with that because it happens very often, multitasking and and quick thinking, verifying visas and validity of passports a must otherwise you will get FIRED if the company is fined!
There's a lot of politics as to how company operates and that's something you will have to see for yourself and adapt, managers will work with you when you have concerns, but rules are always changing so you will be learning at the same pace as management.
Hardest part of the job to me was dealing with the overselling of flights since it was out of the station control, unfortunately we are the frontline to the company so revenue management probably would never understand the extent to the hostility that arise from overselling flights. People will yell, curse, threaten you but you have to tell yourself that its only human to behave in a situation like this considering how expensive it is to fly and the start to every vacation or something important, but with time – more... it gets better because you tend to get numb about the situation.
The most enjoyable part of the job is the travel benefits of course. I mean you can pay 120 US for a flight to paris and you always do get the option to buy a confirm ticket as a staff for couple dollars more. Plus AF has alliance with sky team who allows you to travel with other carriers on standby but the network is awesome, Delta is sky team so just think about flying anywhere you want! – less