Passenger Service Agent (Former Employee) – Newark, NJ – September 2, 2016
This is a HORRIBLE place to be , the BONUS is a set up. You get the Job and they work you like a slave. The managers talk to you like your a dog , everything is unorganized from downstairs to upstairs. ASIG as a whole is not a company that you would want to start off at and TRY to build a Career. It doesn't look good on your resume , other companies like AA , Untied , Air Canada , and all the other airlines are were you need to be if you are trying to build within the airport. No benefits which is why EVERYBODY is part time. Its a waist of time and not enough Money. DESPERATE COMPANY , believe it or not but you working at a high school. The managers are unprofessional , will talk about you in your face , text about you in your face , and ONCE AGAIN ITS A SET UP FOR FAILURE.
PASSENGER SERVICE AGENT (Former Employee) – Tamuning, GU – August 30, 2016
I love everything about this job. I was sad that I relocated to Texas. This job made me learn that there are always different things going on at the airport. I also enjoyed greeting and assisting passengers whether it'd be assisting with location their luggage or helping them to the gate. I enjoyed every minute and every day I walked into this work environment. It got me interested in getting into the aviation field.
Crew Chief/Ground Coordinator (Former Employee) – Detroit, MI – October 10, 2016
working as a team, working under a lot of pressure, working outside isn't ideal especially in the winter in MI. At times, management was disorganized at times, but great co-workers and team environment.
Fueler (Former Employee) – Chicago, IL – July 27, 2016
I've seen more people get fired than hired working here at ASIG in Chicago, IL. They do not follow by the union book for disciplinary action, trucks stay malfunctioning and out of service, and make up new rules just to fire the veteran workers. I've seen my Supervisor Merrick Smith over wing and pressure fuel a plane at the same time and caused a fuel spill and still has a job. I am BLOWN by the way management conducts business which is firing people for their mistakes. Company is too cheap to buy equipment but yet fire people for delays that are caused by the equipment that we're driving. If I could put half stars I would because they've fired 8 people due to the raise we've received 2 months ago. I don't consider this location to anyone.
Pays good morning be guaranteed overtime
Poor management, poor equipment, lack of leadership, neglect to follow policy.
Fuel farm operator (Former Employee) – Fort Lauderdale, FL – August 26, 2016
These people are nuts and the management treats you like scum! Beware. They try to make you feel special by feeding you and saying "what happens at the fuel farm stays at the fuel farm", and next thing you know you're being threatened to lose your job.
Fueler (Former Employee) – Denver, CO – June 15, 2016
Management is a joke. Favoritism is everywhere. They will nickel and dime you. Forced overtime. The only good thing about this job is they don't care if you show up on time, or even at all. They're so understaffed they can't afford to fire the few people they have. Refuse to take the time to train people properly to help the company progress. Don't get flight benefits for the same amount of work a a ramper, and they get them. Most of the people that work at ASIG have no goals to do more with their life and are simply lazy. Top out after a year. You'd be better working at Walmart.
Working around airplanes
Management, pay, mandatory overtime, no flight benefits, etc
Fueler (Current Employee) – San Diego, CA – September 9, 2016
Worst job ever so corrupted so much favoritism manger is bad at doing his job and there is no growth or raise maneger never tells you when to apply for your medical so you bever get it is just a really bad job stay away.
Luggage Handler (Former Employee) – jfk – November 25, 2016
I would like to ask a question , is it protocol for management to bully workers? It's sad when people in power abuse their employees. Is there a number for corporate or do I have to complain to BBB ABOUT the company's abuse of power?
Management has issues but it entirely depends on what base you're working for
Fueler (Current Employee) – Milwaukee, WI – July 22, 2016
I grew up with a love for aviation which by far makes my job at ASIG much more enjoyable, from working with aircraft directly to talking with pilots daily. However there are issues with the upper-management, such as how they need to realize how hard most of the fuelers work and how much more the work they do is worth. Apparently also whether or not a base gets holiday pay depends entirely on how much profit that base makes for the company (based on airport size and how busy that base is there, not on just performance). These are things that they need to realize soon because some of the guys I've worked with are great at the job but deserve so much more than is paid.
Other than that, my coworkers are great and I'd feel bad for leaving when I do when I start my actual career, but I'd like for them to focus on hiring more mature workers as some of them do some awfully disrespectful things like writing messages in the fueling panels of aircraft. Not cool, guys.
Fueler (Former Employee) – Arlington, VA – May 23, 2016
Come to work at 4am hr early to receive my flight fueler sheet its normally about 25 flights each day weekends its 15. Ride fuel tank to fuel farm after each flight fuel if needed but most of time you will have to because you will get a few planes that need lil more fuel than requested.
Lead Fueler/Supervisor (Current Employee) – Arlington, VA – May 11, 2016
Leads and supervisors did not know anything on how to run an organized business. They were all buddy buddy and gave the short stick to the employees who actually worked instead of taking naps in break room.
Customer Service (Former Employee) – Phoenix, AZ – September 21, 2016
The interview was scary enough, let alone getting a job there. I met the interviewer at a hotel near the airport, as the main company is in Florida. The woman interviewing me was very curt, not exactly rude, but very much down to business, didn't really want to shake my hand or greet me in a professional manner. She seem very blase about the whole interview. When I asked her which airline she was hiring personnel for, she failed to answer. So I guessed it was for British Airways, as they were outsourcing their employees. BA had gotten rid of their permanent employees at certain airports located in the US. I asked about benefits, there were none, nor were their any flight benefits. No surprise there. The company that does the background verification is awful. If they cannot verify something or have a questions, instead of calling you directly, they keep texting you, repeatedly. They seem pretty lame. They don't ask the right questions, like did you have a name change, get married or something like that. Very annoying. This company show favouritism, and didn't perform like other airline personnel would have. It's really sad that British Airways, such a well respected airline uses ASIG. Try to get on with an airline directly where you will have great health and flight benefits which can make up for the low pay.