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Airport Terminal Services
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54 reviews

Airport Terminal Services Employer Reviews

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Good company
Grooming Supervisor (Former Employee), Baltimore, MDJune 3, 2014
Pros: annual raise
Cons: job stability/contract work
Fast paced challenging environment. Good company within the aviation business.
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Cool company, but don't expect to make a career out of it.
Ramp Agent (Current Employee), Ontario, CAMay 21, 2014
Pros: fun, easy work, friendly environment
Cons: crazy schedules, lack of hours, work on holidays
I enjoy working here but I just find it hard to take it serious in the long run. I feel like this job is more for someone just starting out in the work environment.
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Miserable work place, no upward mobility
Passenger Gate Agent (Former Employee), Detroit Metro Airport- DTWMay 9, 2014
Pros: we get off before dark.
Cons: low pay, no days off, poor upper mgmt
They don't hire enough people so you can never request a day off even if it's four weeks in advance (you are better off calling off). Management is TERRIBLE. They belittle you in front of passengers to make themselves look powerful and all-knowing. If you buy the station manager some gifts she will eat out of your hand. Everybody is miserable because – more... the pay is minimal (you top out at $11) pressure not to screw up is shoved down our throats daily. Out bosses boss is racist and a bigot. Makes fun of other cultures and races DAILY (our customers are allll foreign). Corporate has been called multiple times but NOTHING CHANGES. Don't work here unless you are nearly homeless. – less
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Can be fun but very demanding
Passenger Service Agent (Former Employee), Dallas, TXMay 5, 2014
Work schedule was hectic and company organization could have been better when accessing employees needs.
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Poorly ran company
Lead ramp agent (Former Employee), Las VegasApril 10, 2014
Pros: nothing
Cons: nothing
Don't waste your time working for ATS! They will fire you over everything and they will try to take money out of your paycheck.
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Job at ATS
Passenger Service Agent (Former Employee), Atlanta, GAFebruary 26, 2014
It was the first time to set in here in the USA and this was my first job. Was so eager to work right away upon seeing the manager of ATS. It was a warm welcome from the management and the rest of the ATS staff. The job entails dealing with passengers, excellent customer service and working with a heart to pursue dreams that you wanted for a long time – more... ago. Unfortunately the contract of the company ended in a wrong time while all of us were working as a team. This was the saddest part but I know we won't stop us from finding a better way to satisfy people around us. – less
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An up and down spiral
Ramp Agent (Current Employee), Las Vegas NevadaJanuary 11, 2014
Pros: down time when flights are late or when there isnt a flight coming in.
A typical day at this job is, you come in, look at a flow chart to see whom your on a team with, or whether you are a lavatory technician for the day. And it goes down from there. You will either be servicing lavatories, or uploading and downloading aircraft. Depending on the schedule you may be in the mornings or at nights cleaning the aircraft. For – more... me I honestly like this job, whether or not I get payed 9.50 to do it. I wish I could work for an actual airline. But with the way the economy and such is right now. or was previously. Everything here for the airlines is all contracted out. Working for the actual airlines is actually pretty scarce, as there are really only a few airlines like Delta, American,US airways, and Southwest, they actually have their own people. But for the rest there are only contractors to work for. some which pay less then what Airport Terminal Services. I like this job, I really do. I get to work on the ramp like I have always wanted to. I get to enjoy seeing aircraft going in, and out of southwest, and spirit. But I always see it and will never be able to work for them as they never hire! – less
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Fun job
Ramp Agent (Former Employee), St.Louis, MODecember 28, 2013
Work with lots of young, fun people. Tons of physical work and dealing with harsh weather in Summer and Winter.
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Easy place to work, but still so much drama
Cabin Service Agent (Current Employee), Baltimore, MDDecember 4, 2013
Pros: a lot of down time, easy work
Cons: no seniority, no career advancement
Typically we cleaned around 11 planes a day 7 pretty quickly and the other 4 we cleaned thoroughly as the remained overnight. The biggest thing iv'e learned is how the airport work. As far as management is concerned we've had about 3 different managers over the past 5 years? My co workers were friendly people most of the time but they would occasionally – more... create indifference. The hardest part of the job was the dealing with the weather. The most enjoyable part is the tons of down time. – less
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Enjoyable workplace
Lead Customer Service Agent (Former Employee), Las Vegas, NVNovember 19, 2013
A typical work day at ATS was very busy a lot of movement. I worked four- ten hour days and I can honestly say as exhausting as it was at times I enjoyed working so much because my coworkers and even customers were great! The hardest part of my job was delayed flights this however helped me really strengthen my customer services skills to help passengers – more... really feel comfortable depending on how long their delay was. – less
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Horrible employer PERIOD, stay away, you've been warned (YYZ)
Ramp Agent (Former Employee), Toronto, Ontario (YYZ)November 14, 2013
Pros: sleep at work, do anytthing, as many hours
Cons: no pay, little pay, payroll issues, management, hr and practically everything else
After being trained for 7 days, we were thrown onto the ramp. Left alone without escorts at all times and not knowing the proper rules. The HR sucks and Management is even worse. The company did not care whether we got out security clearance or not. They don't even have a punch clock that works, which means the hours go based on whatever the manager – more... says. Even signing in on the designated 'sign-in' sheet doesn't matter. They will not pay you for work you do, even if you stay overtime, they pay you regular. 150 bucks deducted for uniform 40 for parking. No uniform received and no PPE. You are paid 10.51 and if you are new, they abuse you. You are made to work harder than everyone else and YOU WILL NOT GET PAID properly.

HR is slack and the payroll guy is a complete waste. Neither can do their jobs, they cry about how tough their job is.

Stay clear of ATS, they don't have benefits and will not have them in the near future. People have been seen signing in, not working and signing out. Everyone sleeps on the job and if you need a hand, only a few people are willing to help out.

NO ROOM FOR ADVANCEMENT! They say you can, but really, you cannot. The next step up is 11 bucks, which you become a lead. At Air Canada, the same position gets you more than double (26 bucks as a lead). More responsibility for minimal raise. – less
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very fast fun and easy company to work with
Operations Agent (Former Employee), Dallas, TXOctober 14, 2013
Great benefits, people and easy work. I learned how to push and pull aircrafts.
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Stay away this place is a joke.
Cabin service (Former Employee), AustinOctober 14, 2013
Cons: read my statement above
When interviewed originally we had been told we would get raises every 6 months plus benefits. Well raises never happend and only employees who got benefits in my station are the cargo employees, cabin services did not get them unless you are a supervisor. People from HR never return calls, pay is a joke I mean 7.25 an hour to start for cleaning planes – more... do these people even bother to do market surveys on wages or look at gas prices. This company is in it for itself. Then managers pay favoritism with other employees give them the better schedules etc etc. do your self a favor stay away you can make more money as a crossing guard with less work. – less
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Fun place to work
Ramp Agent/Cabin Service Agent (Former Employee), Portland, ORSeptember 30, 2013
Great place to work. Good and professional management. If you love airplanes as I am thats the right place to work for you. I wish they could give me more hours and higher wages.
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Good work if you want to get in shape
Ramp Lead (Former Employee), Palm Springs, CASeptember 23, 2013
This job can be very demanding physically on you and you definitely earn every penny they pay you.
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DO NOT WORK FOR ATS
Customer Service (Former Employee), DTWSeptember 15, 2013
BAD MANAGEMENT AND ZERO
POOR COMMUICATION BETWEEN THE STATION & MANAGEMENT
NO ONE LISTEN TO STAFF
NO ONE REPLY TO YOUR REQUEST
ON ATS WEBSITE WHEN YOU CONTACT THE COMPANY NO ONE REPLY
ON WEBSITE YOU CAN SEE HAPPY FACES I DIDNOT SEE THAT PERSONALY
THEY TREAT ME VERY BAD
THE TRAINING IS REALLY BAD
THEY HIRE ME AS PART TIME AND ALL THE BENEFITS FOR FULL – more... TIME STAFF !!!!!!!!! – less
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do not work for this company
Ramp Service Agent (Current Employee), Las Vegas, NVAugust 20, 2013
Pros: plenty of break time
Cons: healthcare, salvery, low pay for high labor work in extreme weather conditions
bad management along with a negative atmosphere. low pay for high manual labor in extreme weather conditions. Lazy and unorganized manage team. Ramp agents there do not get the credit and pay that they deserve.
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Needs More Organization
Gate Agent (Current Employee), Dallas, TXAugust 5, 2013
Pros: dealing with irrate customers
Cons: being able to make the customer happpy.
I love my job, and I always love my jobs. To me there is no organization with the work. Employees are always playing around, they are never on time. There is no Team work within the employee's. To me with a employer there must be structure. And I know some have days where things get a little crazy but not all the time. The workers do not give good customer – more... service. My thing is if you are a customer service your job title is to be nice and kind and courteous to the customer. Not to be mad because you had to go out of your way. I am a person who lives up to customer service. I am hard worker, and I always aime to please. Not just at work but people who I know. YOu never know what a person has going on in their lives and it is not your place to add to the trouble and worries of their life. So I treat people how I want people to treat me. I think the hardest part of my job is telling a customer their flight was canceled or rescheduled. The most enjoyable part of my job is working with customers and staying very busy. – less
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Very fast pace and fun job
Ramp Agent (Former Employee), FLJune 19, 2013
Pros: relaxing
Cons: weather, schedule
This had had many long days with lots of work to be done. Took a lot of patience to get through the day. Learned to adapted to the weather do to it being an outside job. The job took a lot of strength had to be able to lift at least 50 lbs. I got along well with my co-workers. The hardest part of the job is the busy season and having to work constantly – more... in the changing weather. The best part of the job was relaxing with my co-workers and directing the planes out. The management was pretty good I could come to my manager about anything and he take of it. – less
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Relaxed environment with a lot of downtime.
Ramp Agent (Current Employee), Las Vegas, NVJune 2, 2013
Pros: relaxed with a lot of downtime.
Cons: dangerous job with a lot of security procedures.
A typical day at work usually consists of doing 4-6 flights a day. The process of preparing the plane to depart starts with wingwalking it in, securing it, downloading the bags on it, uploading the bags onto it, making sure all of the vitals are taken care of (i.e lavatories and water), and wingwalking it out. The downtime is pretty flexible. You can – more... watch movies, talk to co-workers, go on the internet with free wi-fi provided by the airport, and other things. That's an average day with ATS. – less

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