Professional environment, excellent training, definitely not routine daily experience!
Pros: variety assists in a fast moving day, plenty of people contact
Cons: only how the focus of the job changed after 911.
This was a terrific job for me due to the daily variety. Even though the same flights are in-bound and out-bound no two days are alike in reality.
My typicial day at work would begin by opening the station, filling in any sick calls with personnel, delivering cash drawers from the locked safe to opening ticket counter agents, and perparing for the
– more... first departing flights with our gate agents, and overseeing the baggage area with our trained baggage agents.
If any of three areas became overwhelmed due to a delayed or canceled flight I would assist the agents in that area either by helping with problem solving, announcements, re-booking or ticketing issues, and possible overnight assistance.
The hardest part of the job came after 911. Until TSA was put into practice, as a supervisor, I performed searches of luggage which was difficult with passengers unfamiliar with this preventative action. Eating lunch while initializing the daily deposit for the station was pretty standard and nearly the only time in the day to sit down which I didn't mind, thinking about the exercise I was getting, and being paid for, what a plus.
I learned a lot from my job, such as, prioritizing, organization, diplomacy, and how fast a day can go by!
The most enjoyable part of the job was contact with the public, which could also be the most tiring, if it was due to a delayed or cancelled flight. If the ticket counter needed help with re-ticketing or simply needed assistance with ticketing issues were among my favorite memories. – less