Alaska Airlines Employer Reviews

Loved my job at Alaska Airlines. Enjoyed my coworkers. Flexible hours. wonderful benefits.

I enjoyed my time at Alaska Airlines. There is never a typical work day. You constantly work with and meet new people. Alaska's management were not always great, but I wouldn't expect that of any company. One thing I can say is although there were a few bad apples, most of the people Alaska hires are genuine quality people. My co-workers were some of – more... the best I ever worked with. The hardest part of the job is being on call and dealing with Crew Scheduling. – less

Starting as a mechanic in Fairbanks, AK and ending up as Director of Services Planning in Seattle Corporate, the company offered advancement. This did require a tremendous amount of travel and often resulted in starting at 4 a.m. and finishing at 11 p.m. with visits to 2 or 3 cities during that time. My co-workers were some of the best in the industry, – more... making it much more palatable. It was gratifying to arrive at a new city, prepare the site as a serviceable facility for passenger service. Opening a new station was most enjoyable even though it required a great deal of time and commitment. – less

i started as a CSR and ended up in a management position. it was a fun job and was always busy work

Day to day work was very productive, busy, enjoyed working with my coworkers.

A day at work, was very interesting and very informative. Since I never worked in front of customers with an airline. Learning procedures all over again. I enjoyed every moment of my job. I never flew on Alaska Airlines and my first impression about Alaska was very rewarding. I had the chance to train in Seattle for a week. They put us up in hotel rooms – more... at (Double Tree) and my experience with Alaska, I got a sense of family acceptance, furthermore they expect greatness from each employee that they hire in Hawaii... I had a blast. My fellow co-workers were from Aloha Airlines so I felt like I belong. Aloha Airlines went out of business in 2007. We all ohana (family) and wanted the same thing from each other greatness and success of a company. Hardest part of my job. My jitters of being in front of customer with an airlines again. I had cobb webs that need to be clean out. After the first day being back at the airport it was duck soup. Everyday was enjoyable. I love seeing the smiles of the passengers and the responses of the passengers that they wanted to stay in Hawaii. – less

While its true that Alaska Air is a fun, exciting place to work, you can not over look the toxic environment that it holds between the union employees and Management. With union workers (ramp employees) that complain and stuck in a victimized attitude, over inflated egos and entitlements they hold onto past grudges and drive moral down.. Management – more... is often stuck trying to reason with these guys while pushing new policy from higher cooperate Leaders who are good at communicating expectations but seriously lacking any direction on how to achieve goals. The Alaska region of Alaska Airlines is lacking proper oversight and leadership. They lead and motivate by carrying quoting policy books and a big prodding stick, or simply wish things to get fixed on there own. The Manager I worked for was great at taking credit for achievements and hood at pointing fingers when something went wrong. I had 14 years with the company and enjoyed most of it, and then discovered how toxic it was in management. – less

I loved this job. I loved being a flight attendant as it made me feel proud to represent Alaska Airlines. I loved being a professional and found my work to be very exciting. Flying in and out of Alaska was really an amazing opportunity as that part of the world is just so beautiful from 32,000 feet up.

Physically the job was very hard, as in those – more... days you had to do a cart service and then a full meal all in a time period of sometimes and hour and ten minutes with a full load of people.

I was always able to do my job in avery professional manner and I felt like a real pro at it. – less

The airline travel industry is ever changing, and being a customer service agent is like being the first soldier into battle.

Alaska Airlines is a very good company to work for with great benefits for their employees. The growth of the company has been exponential since the tragedy of 9/11. I was part of a team who helped win 5 consecutive JD Power – more... Awards for Excellence in Customer Satisfaction along with a #1 ranking for on-time arrivals.

I learned quite a bit about what customer service really is, and how people act when they are put in unfamiliar situations. As a customer service agent (CSA) I've seen just about everything at the airport. From a passenger carrying a baby black bear cub on board an airplane, to a plane running in to another plane, to a passenger passing away in a boarding area. There was a lot of stress involved with the job, not only to help angry customers, but also to ensure that flights departed on time.

I personally believe that the separation between management and the CSA work group could have been closer. I feel that because of the disparity, there was always a shadow cast around the front line employees to represent the company to a level that was hard to achieve without upper management support.

I did, however, enjoy my time working with Alaska Airlines, and would possibly consider working with that company again.

Flight delays, long shifts, nervous passengers and crying babies can make for tough work days, but it was always gratifying to send honeymooners to Hawaii, children to see grandparents, Make-A-Wish kids to Disneyland, soldiers back to their families, and couples to get married in Las Vegas. – less

Team Work Environment. Management is excellent in providing employees with timely information.

Love the culture, flight benefits and support of management. Only downside for me personally was balancing work (bidding for shifts minimum of 3 times a year) with raising young children.

The greatest place to work at. Co workers were fun and very team players.

The customers are great, and management welcomes your input. This is a union workforce and comes with the plus of job security, but the minus of working through seniority. The company runs a promote to failure model, so be prepared to commit to the the airline for a long period if you plan on moving up with this company.

Great and fun company to work for. Enjoyed training newhires and recurrent training. The hardest part of the job would be issuing discipline for attendance etc as a Supervisor.

My co-workers are the best in the industry. I was constantly learning new practices on a daily basis, whether it was computer orientated or how to deal with a difficult situation. When in baggage, I looked at each passenger and tried to make them feel welcome and content by the time they left the office. When in Operations, It gave me a sense of satisfaction – more... when pilots and ground crews alike had all the paperwork and information needed before having to ask. – less

This job is certainly a highly productive one. There is never a dull moment at the airport. One a daily basis you meet all sorts of travelers, ranging from business travelers, high-profile and families starting their vacations. This position is definitely calls for a high levels of professionalism as well as customer service. Sometimes it can be tough – more... to deliver such high customer service when the passenger has experienced numerous service failures, but in the end , it is my job to make sure they are satisfied and will choose Alaska again for their travel needs. – less

GREAT PLACE TO WORK BUT BAD MANAGER, PERFECT SHIFT GREAT TEAM . FUN ENJOYED THE WORK , HARDEST PART WAS INVENTORY

This is one the best companies I have ever worked for, it is a great family type atmosphere.
I was injured on the job from a serious fall and it was the company who was their to take care of me, not the expensive and useless IAM Union that we had to join.

A typical day involves flying several flights to cities along the route system serving food and beverages and interacting with customers. Love my co-workers and have fun everyday. The hardest part of the job is boarding the flight and dealing with all the carry-on bags and getting people to turn off electronic devices. The most enjoyable part of the – more... job is talking to customers and hearing their stories. – less

This was a terrific job for me due to the daily variety. Even though the same flights are in-bound and out-bound no two days are alike in reality.

My typicial day at work would begin by opening the station, filling in any sick calls with personnel, delivering cash drawers from the locked safe to opening ticket counter agents, and perparing for the – more... first departing flights with our gate agents, and overseeing the baggage area with our trained baggage agents.

If any of three areas became overwhelmed due to a delayed or canceled flight I would assist the agents in that area either by helping with problem solving, announcements, re-booking or ticketing issues, and possible overnight assistance.

The hardest part of the job came after 911. Until TSA was put into practice, as a supervisor, I performed searches of luggage which was difficult with passengers unfamiliar with this preventative action. Eating lunch while initializing the daily deposit for the station was pretty standard and nearly the only time in the day to sit down which I didn't mind, thinking about the exercise I was getting, and being paid for, what a plus.

I learned a lot from my job, such as, prioritizing, organization, diplomacy, and how fast a day can go by!

The most enjoyable part of the job was contact with the public, which could also be the most tiring, if it was due to a delayed or cancelled flight. If the ticket counter needed help with re-ticketing or simply needed assistance with ticketing issues were among my favorite memories. – less