Great company, poor working conditions
Call Center Representative (Former Employee) – Phoenix, AZ – July 28, 2016
I previously worked for Alaska Airlines in a different department and LOVED my job, the company and the people I worked with. I wanted to get back working with Alaska when I moved to Phoenix, but I had no idea what I was in for.
The position of Call Center Agent is nothing like what I believe the Alaska Spirit is all about. It would take too long to describe, but the atmosphere is stressful, micro-managed, mandatory overtime practically everyday, no (and I mean NO) time for getting to know your coworkers. Your told hold long you can take to go to the bathroom, how long you should talk to customers and are given "occurrences" for EVERYTHING! If you call in sick, occurrence, if you go in sick and sent home, occurrence, if your in an accident, occurrence (not as severe, but occurrence non-the-less) the list goes on and on.
The management team was wonderful and I know the work environment is just a result of the union contract.
I started with a class of 17 and there are currently 5 employees still working there after 3 months. That pretty much says it all.
I'm very disappointed as I love Alaska Airlines, the call center is just not what Alaska is all about.
People, medical benefits, 401K
Stressfull, micro-managed, union contract bound