Direct Support Professional (Former Employee) – Beaverton, OR – December 6, 2016
The job was very stressful and required a lot of overtime work but compensation did not make it worth it. It's a tough job requiring a lot of physical effort and dealing with so many challenging behaviors each shift. Staff was nice for the most part but some staff were not agreeable or communicative. Management was organized and mostly positive but did not provide enough support when staff needed it leading to us feeling unsafe in the work environment.
Assistant Program Manager (Former Employee) – Portland, OR – September 23, 2016
Love the residents, pretty much loved my job. but didn't feel support from management. Felt like they have really good intentions but reality is that most are not ob tainted. not paid well and you get what you you pay for. There are those few that aren't there for the pay.
good benefits, hours if you want them, accural of vacation hours easy.
management doesn't support staff, over worked, underpaid
Clinical ServicesDirector/Manager (Current Employee) – Portland, OR – November 18, 2015
Typical day includes assessing, evaluating, and interviewing clients/staff. I have learned how to focus, maintain relationships, and manage crisis situations at a high level. My coworkers are professional, courteous, and caring people interested in others well-being. The hardest part of the job is managing one's own emotions when constantly hearing about often times tragic and deplorable situations that others have had to endure. The most enjoyable part is seeing others successes unfold and taking control of their own lives, find who they are, and striving to get there.
Promote you, but you're completely overworked and underpaid/underappreciated!
Life Enrichment Specialist/ICTS Skills Trainer (Former Employee) – Gresham, OR – March 12, 2012
The group homes are sad...the employees are mediocre and the pay sucks. No one wants to stay there. The community-based youth services are really fun, but you easily get fired or burned out and quit. Company as a whole really wants to reach out and help people, but it's under-funded and understaffed.
good benefits, opportunities for advancement, thourough trainings.
fun place to work where you will never know what your day will be like.
Assisant program manager (Current Employee) – Portland, OR – July 4, 2012
On a typical day at my job I balance working the floor to provide personal care to the individuals support, as well as findingtime to get into the office to complete my management duties. I have learned that no matter the challange that is put before you there is a way to over come it. I have also learned stress management skills, as well as effective management skills. I work with some of the most amazing people in the city of portland. The hardest part of my job is balancing work and home. Since it is a twenty four hour facility the work never ends and we never close. The most enjoyable part of my day is enriching the lifes of the individuals we support in our company. If I get a smile or help them solve a difficult problem then I know I am doing my job to the best of my ability.
paid benefits, a large amout of paid time off, an amazing management team, getting paid to go out and do fun things in the community with the individuals we support.
due to being a not for profit company our wages are not, as hi as we, would like them to be for the care and responsibilites that staff and management take on.
Foster Care Consultant (Former Employee) – Salem, OR – March 6, 2014
Poor management. Poor use of resources. Excellent front line teams, but unrealistic work loads. The kids need stability and security, but so do the people that work with them. The system is broken, but Kerr is headed down that path as well.
I loved working with the kids and the families. Know it's not always easy, but the overall feelings are good. The kids need you even if they are angry - this is a HIGH level of therapeutic care.
You learn a lot and for short term it's great. Don't volunteer, get paid for this level of care - it's rough.
If you need work or decide to give it a try, good luck. And be good to your other front-line coworkers.
Co-workers are great
Hard work for little pay, long hours, unrelaistic expectations
Mid Level Manager (Current Employee) – Portland, OR – June 18, 2012
The real trouble with Kerr is that as an organization there are not enough junior leaders minding the activities of an undereducated, underpaid and under motivated workforce that is asked to provide life sustaining service to some of Oregon's most fragile citizens.
There is little management presence in its individual work units and this leads to a culture of punishment for misdeeds rather that reward for outstanding service. Due to the management structure in the organization upper leaders almost never see their subordinates performing well on a day-to-day basis, they only deal with issues that arise as a result of employee misbehavior. Managers in Kerr DDS are managers in name only, they are really just policemen. Inevitably this creates and sustains a culture where, at best, disabled Oregonians needs are often not consistently met and at worst, results in situations of horrific abuse, all conveniently ascribed by management, to the actions of aberrant employees as opposed to the culture that spawns them.
To be fair is is not exclusively the fault of Kerr upper management. For the most part they try to do the best they can within the limited scope of their knowledge concerning how to effectively manage people. The main fault lies with Oregon State budgeting and the poor quality of oversight provided by the state agencies overseeing Kerr and the other DD and Mental Health Providers in Oregon.
On the plus side Kerr's Youth and Family mental health services run much better than its Developmental Disability Services. The factors that contribute to this are a highly educatedmore... workforce and good oversight from management, the State of Oregon and the Joint Commission on the Accreditation of Health Care Organizations of which Kerr is a member.
The irony is that in addition to being the most educated workforce at Kerr the most entry level of Kerr's Youth and Family Services employees are also the most directly supervised, in contrast to Developmental Disability Services who employ managers to oversee up to three group homes and have lead staff with little or no authority. In a typical week the manager may only be at a 24/7 group home for 15-20 hours. Over 95 percent of employee misbehavior and injuries occur when there is no management present.... Statistically, direct care workers at Kerr have a one in six chance of being injured on the job due to poor training, safety practices and supervision and most importantly, management hubris.
Albertina Kerr Centers is one of Oregon's largest and most visible non-profits and sadly it is horribly broken. Fixing this noble institution is not impossible but it can only be truly fixed with management changes at the very top and a serious restructuring of the way in which its services are performed and overseen at all levels, especially with regard to its Developmental Disability Services.
If you choose to accept a position with Kerr be very aware of what you are walking into and be prepared with an exit strategy if you try to bring your concerns to management attention, you will be disposed of.less
paid time off and 401k are good for a social service agency
Life Enrichment Specialist (Former Employee) – Beaverton, OR – April 23, 2015
Management of my particular program was non existent. Little direction and encouragement. 14 hours shifts regularly and little effort made to keep employees happy and work with them. People call out all the time and you end up having to cover crazy shifts/crazy hours.
les (Current Employee) – rockwood – September 10, 2015
Start the day with peoples routine, getting up showering dressing and personal care, after routine we head out to the community to interact with other. we as staff try to complete the clients goals for the year.. then back home and I leave for the day.
Life Enrichment Specialist (Former Employee) – Eugene, OR – March 3, 2015
I was working nights in a group home for developmentally disabled adults.
On first arriving at work I would check the medical books to ensure that all prescribed medications had been given during the day. I would then check that all cash on hand was reconciled with receipts.
During a typical night I would perform routine checks of all five residents in the group home making sure that they were safe and healthy. I would often have to assist them with removing soiled clothing, cleaning them, getting them redressed and back to bed.
I was also responsible for cleaning the entire house and doing a majority of the substantial amount of laundry that was generated daily.
As part of my job I was required to keep current CPR/First Aid certification and food handlers card. In addition there were annual/biennial trainings covering: HIPAA compliance, OIS, blood borne pathogens, ethics, cultural sensitivity, infection prevention, back safety, safety in motion and mandatory abuse reporting.
Up to 6 weeks paid time off each year depending on the length of employment. 1 free meal per shift.
No breaks, Lunch must be eaten while working with residents, Some trainings were expected to be completed during work shifts with no regard for normal work load, Unsafe staffing ratios especially at night, No cost of living adjustment
Access Center Coordinator (Former Employee) – Portland, OR – July 6, 2014
As an access care coordinator, I am often the first person to speak with families in crisis. Working in access has allowed me to improve upon my costumer service skills, offering empathy and cheer to each individual I come in contact with.