Group Services Agent
Alcatraz Cruises - San Francisco, CA

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The Group Services Agent makes it happen for our Group Visitors (north beach / telegraph hill)
Alcatraz Cruises Group Services Department is hiring for SEASONAL Group Service Agents. The agent will work in the office processing group reservations, answering group phone lines and email. This person will also act as the onsite representative for the Group Services Department where the agent will conduct youth group orientations, troubleshoot and assist groups who arrive at the Pier 33 Landing without reservations.

Process group reservation requests, send invoices and confirmations
Provide interested groups with appropriate information forms to complete
Reply to group-dedicated email inquiries
Answer group-dedicated phone calls
File past reservations according to specific group-type
Data entry for Group Services' reports pertaining to passenger counts and revenue
Conduct school group orientations and provide the required documentation to all group leaders
Direct pedestrian traffic onsite when guests board and disembark vessels
Confirm reservation details with groups due to arrive in 72 hours
Troubleshoot through ticketing software if guests claim there are any discrepancies
Contact the National Park Service if groups arrive late (with supervisor/manager approval)
Process group requests if they arrive onsite and did not make prior reservations

Two years customer service/hospitality or marketing/sales experience required
Proficiency in Microsoft Word, and Excel, is required
High School Diploma or equivalent required; some college coursework preferred
Knowledge of another language in addition to English is preferred

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