At Alcatraz Media, my day started with confirming overnight ticket sales made via the ticketing system. Some ticketing required same day confirmation, which means I must contact the tour operator. These tours could be located in the U.S. and also outside of the United States.
Must consult with management in reference to refunding customer's for tours that has to be cancelled for emergency reasons. The hardest part of the job is not being able to accommodate customer on a planned reservation.