Pros: it was a family environment.
Cons: no benefits, no cross training.
Management was always willing to work with my doctor appointments as I was just ending my chemo/radiation treatments for cancer. A typical day consisted of answering the phone, greeting customers, using the intercom for a member of management for price checks, overrides or general customer service. I loved seeing all the different people coming through my line. They consisted of truck drivers, city folk, farm folk, bus riders to and from Denver and travelers who had stopped just because.