Pros: 1hr lunch break, responsibility of supervising others, teaching them what i know about the retail industry, went to colorado for 1wk and learned alco's seimens cash registers, this job gave me a sense of worth and placement when i needed it most
Cons: making mistakes with sku's and having to try to place merchandise then having to move it anyways, working 13hours a day until opening, unloading 21 freight trucks in 4 days time, training cashiers an management on the registers
I was responsible for efficiently, safely, and promptly managing the front end of the store including: Jewelry counter which entailed inventory counts regularly, Cashier assignment to jewelry counter, theft prevention, Electronics department which entailed inventory counts, responsible for re-order of big ticket items, also keeping close attention to
– more... theft prevention, including gaming case which only managers had a key to, Customer Service Counter - cashier assignment, 2 other cashiers also on duty, CSM - I was responsible for getting cashiers change for tills, authorizing refunds over 20.00 done by CS cashier, answering phone an directing customer calls to correct departments, oversaw scheduling of cashiers lunch/breaks for the day. Also responsible for check in/out of vendors, I had to put together customers photo films daily and send out correct package and make sure that I received all of the customer orders expected for the day. deposits verified with other manager on duty. Responsible for correct money balance of cashiers tills after each shift. The store manager had a heart attack day before grand opening therefore Alco had to bring in another manager and things were very frustrating and confusing after that. The original store manager was not cleared to come back to work through Alco and the new store manager was unapproachable, I found it extremely disappointing when I could not get him on the sales floor to answer questions for customers or for myself. The best part of the job was being hired before the building for the store was even built and being able to put my effort, hard work, and dedication from the very start. I admired my boss who was willing to teach me what I didn't already know. I also very much respected the fact that my manager was willing to allow me to be creative with the departments I managed. Jewelry was a very prideful responsibility for me. I love jewelry and It was very exciting. Electronics was a little intimidating at first because I had no knowledge of flat screen t.v.'s, home theater systems, and the latest computer software, and gaming accessories. I did manage to learn quite a bit about these items as I began to sell them I became more knowledgeable. My most favorite job duties was the responsibility of supervising the back up cashiers, jewelry, and customer service cashier, I liked the interaction that I got with the customers when I would get called to the CS counter to approve personal checks over $50.00 or to authorize a return over $20.00. the customers were very considerate, gracious, as well as patient knowing that all of us employees were new to this. It's both gratifying and satisfying to even be considered for a position such as Customer Service Manager! I had no experience in a management position at that time. It was very rewarding that someone saw in me the potential, dedication, hard work and responsibility it takes to be in a position like CSM. I am forever grateful and thirst for more knowledge in retail sales If I can find someone willing to take their time to teach me!!!!! – less
JJ27 – January 5, 2013
I was in the so called Store Manager Trainee Program in Indiana for about 3 months. Got my own Store in Minnesota and spent a total of about under 8 months. I was in my mid 20's so was the rest of the Store Manager Trainee's. I was liked in my store by the women but the older crowd had their doubts. My Group Managers always pointed fingers at one another for stuff not done right and mistakes. I had to fire and do a lot of hiring when I got into my role at my store. Over all I hated it lack of training to really know what to do other then the basic knowledge to run the store. My DM wasn't helpful at all and I heard she didn't care if Store Managers come and go. Poor company really with it being said being in small towns isn't the smartest thing because the lack of good associates. I seen them come and go and most of them couldn't get a job because of the criminal records. Yeah small town America has more criminals then City’s. Don’t work here if you’re looking for a Store Manager role. You will last less than a year. All the Trainee’s in my group are no longer with the company and that was 15 of us guys training at the same time in different states. Not one last over 10 months and that’s really sad!!!!