A typical work day would consist of applying payments received from the bank on a daily basis. I would then review the account ledger for outstanding payments due. The client would then be contacted to inquire what the nature of the problem may be regarding a past due payment. After receiving this information I would then proceed to solve the problenm in a timely, and professional manner. Usually reaching a resolution would involve other departments of Alere and various departments within the clients company. I was also responsible for filing insurance claims with freight companies for damages to our product during transport.
The clients I worked with were large retail stores, such Target, Kroger, CVS, Rite-Aid and Wal-Mart.
I learned to establish a good working repore with the various departments within Alere and also with the client. This was needed to solve the problem at hand and to work through any difficulties that may have come about.
My enjoyment in this positon came when problems were solved and the result was a win/win for both Alere and the client.
The most difficult part of my responsibilities were reaching the correct person or department that could assist me in solving the problem at hand. Once I got a contact in the correct department I learned to file the information in a safe place.
The workplace culture was one of young professionals excited about being attaining a successful place for themselves within the company. Management was fair and respectful of my position and duties.