Excellent pay and opportunity to advance; poor management
Clinical Client Operations Director (Former Employee) – Atlanta, GA – December 17, 2013
A typical day would vary with this position, but analyzing reports was always part of the day. I often listened to clinical calls and reviewed patient records (charts) to evaluate and provide feedback to the clinical staff. I created and maintained all clinical and non-clinical processes and trained the nurses and non-clinical staff on the content and the program. I worked with various departments (IT, Operations, Clinical, Enrollment, Reporting, Client Management, etc.) to run a major health plan account.
I learned how to train and create training documents. The client I supported was a large health plan, so I learned about claims and about how a health plan operated versus a large corporation.
Management was a revolving door and largely hands off for the last 5 years (since my original company was bought out). Communication was poor, and many clients were lost after the buy out.
There was nobody else in a role like mine, but I worked very closely with the account manager and clinical management. The team was very driven to provide excellent service to the health plan the their members that we serviced.
The hardest part of the job was the problem with management and working with some difficult personalities.
The most enjoyable part of the job was seeing the positive results with the health plan members. We provided telephonic disease management for members with CHF, COPD, Diabetes, CAD, Back Pain, RMD, Osteo and Rheumatoid arthritis, Migraines and Tension headache, depression, as well as wellness coaching.
working from home; helping to improve quality of life with chronic illnesses
poor management of the business from upper management