Typical responsibility is to identify,screen,track and coordinate the care of patients with multiples co-morbidilites.and plan a case management plan of care. All calls are telephonic.
I have learned to use TRAX and Apollo computer programs proficiently,and experience with Microsoft applications
Management would listen to your questions.
Great relationship with co-workers.
The hardest part of my job was to realize the company is more about metrics than patient care.
The team work.