Data Entry Specialist (Former Employee) – Atlanta, GA – February 22, 2017
The pay can be a lot better, time off requests/scheduling and higher advancement. The company has a cut off for raises and is a little messy (like every job). There is not a lot of advancement within the company. Allconnect tries or at least acts like they try and is better than most places of work but can be a lot better.
Free food, rallies, events, fab five/top ten, diamond club
No advancement, compensation, and management is horrible
Home Services Consultant (Former Employee) – Saint George, UT – February 20, 2017
If you work here you will be at risk of losing your job every single day. You will always be stressed out. You will be criticized on your call performance several times a week, yelled at by supervisors, and belittled. If you get sick or injured and miss too many "points" you will be fired, even with a doctors note. Even if you are in the hospital. You are responsible for maintaining a certain sales conversion. All calls including hang ups,wrong numbers,dead air,customer service calls, etc will count against your conversion. You only get commission after it is installed in the customer's new home, which could be weeks or months away.
Health insurance, on the job training
short breaks and lunches, poor management, harsh work environment, long hours
Customer Service Representative (Former Employee) – Atlanta, GA – February 7, 2017
I actually was blessed to be apart of this great company. It is sales so it can be stressful at times but once you hit your flow there is no stopping you. i wish i could go back. I made life long friends, great connections and i learned a lot about the industry. For a sales job this was actually my favorite. I made alot of money too, and had some great opportunies. I was #3 in sales, and #2 as well.
Date Entry Specialist (Former Employee) – Atlanta, GA – February 2, 2017
Worst place to work, they have good benefits thats about it, job culture is great on the surface, but they people there are cut throat, the company only cares about its bottom line, they will fire any and close any department just to show they have profits. There is no job security.
Data Order Entry Operator (Former Employee) – Atlanta, GA – January 8, 2017
processing inbound and out bound calls from customers regarding utilities and cable installation and upgrades. Co workers were great to work with. Hardest part of the job was being told that they were cutting the department. Enjoyable part was everything.
Home Services Consultant (Former Employee) – Lexington, KY – December 11, 2016
The work gets a little repetitive and boring at times but if you're competitive it's easy to turn each call into a new challenge. Plus there's always contests, prizes, theme days/weeks, food, games, incentives and Nerf guns to break up the repetition and keep your brain from going numb. The people I worked with and the leaders were super cool and overall it was a great place to work!
Competitions, incentives, games, easy job
Gets boring, chained to your phone all day, breaks and lunch are monitored to the minute
Corporate Employee - Work/life balance, relaxed culture, great benefits
Human Resources (Current Employee) – Atlanta, GA – November 2, 2016
Only company where I've truly had work/life balance. I work in the corporate office and they do prefer employees to come in to the office daily. But it's nice to see employees interacting, gathered around cubes, playing ping pong, or having lunch together. Also, most managers allow flexibility to create your own hours and you're able to work from home when needed. It's a smaller company than those I've worked for in the past and I like that because it allows you to wear many hats, run with projects that interest you, and new ideas or changes can be implemented quickly. They like to promote from within. C-level and executives are approachable and you actually see them in the office regularly. The benefits are also not bad. Premiums and deductibles are relatively low compared to other (even larger) employers I've worked for. The company is not perfect but they seem genuine and want to know what the pain points are to make improvements, some of which I've seen already implemented.
Pretty decent health insurance, tuition reimbursement. In the corporate office they have arcade games, ping pong, free gym in the building, free snacks and cereal, and regular company events
Takes 5 yrs or a promotion before you start earning more than the allotted PTO
Sales Executive (Former Employee) – St George UT – August 24, 2016
You can have a really good day with several good sales and your sales bucket is big....And then at the end of your shift you can lose it all because of a few calls at the end of the day that the customer either didnt want anything or had already purchased the product directly from the vender. So no matter what you had sold that day no matter how much you think you made....it can all be taking away with a few bad calls that are out of your control. I had 10 years call center sales experience under my belt.... and at the end of the day this was just a $10.00 an hour job. Do not work for this company if you can at all help it. If your lucky enough to win a trip to somewhere..... you have to pay for your spouse to go. They wont even pick up the tab!
just a tad over minimum wage!
the pay is terrible for how stressful this job is.
Home Sales Consultant (Current Employee) – Atlanta, GA – June 30, 2016
Training is for 4 weeks but there's so much to learn you feel like it's not enough. This was my first call center setting so I wasn't used to the repetitiveness of call after call The pay is $11.00/he but you only make 2% commission but you can get promotions every month based on how well you do up to $15/hr and every time you get an hourly raise you also gain more in commission up to 9.5% You're selling home phone cable internet and home security to people who are moving they're being transferred to you buy the power companies all over the United States Half the time the don't even know they're being transferred to you so they have attitudes or hang up Feels like cold calling You work 10 hours days with 30 minutes for lunch sometimes an hour if your lucky
Account Manager (Former Employee) – Atlanta, GA – June 29, 2016
A typical day consists of receiving an average of 50 calls a day to provide utility services to relocating homeowners and renters. Though this position, I learned to communicate with clients from different regions across the United States. Working in a call center environment, you become friendly and develop close relationships with coworkers. The hardest part of the job is being micromanaged the call center system. The easiest part was the building of relationships.
Customer Care/ HSC (Current Employee) – Saint George, UT – April 21, 2016
The company itself is an amazing company, and I think that what they do for their customers is a great idea. The people on my teams that I was apart of were great, but there were times that management wanted to 'play games'. I learned a lot more concerning Microsoft Office, basic phone skills, and knowledge of the computer. Some of the hardest things that I had to learn, or part of the job, was that they would add on additional duties without a lot, or any training at all. I am a quick learner, but they could definitely work on how they do their training, at least in their Customer Care Department.
This is a Really great place to work!! The upper management does everything possible to give you eveything you need to succeed.
HSCIII (Current Employee) – Sandy Springs, GA – April 8, 2016
This is a really great company. Even though the work may be hard and tedious, it's really worth the income that you can generate with this company. It's an environment where everyone wants to see you win! It's nothing that I have seen from any other company.