Alliance Data Systems Employer Reviews

Most enjoyable moment at Alliance Data is the ability to grow

For the most part, it was enjoyable, working with some supervisors and employees, developing verbal relationships with customer's who are pleased with the services provided and offered. Talking to hundres and maybe even thousands of individuals over time assistanting them with payments, questions they have in regards to their credit card accounts. Also – more... helping them resolve issue to better the credit statuts. The cafeteria was very good with alot of edible choices, that were pretty tasty. Phones for us to use and computers for us to utilize on our breaks. Convenient location to get to and from work and ample oppurtunities to earn extra hours and cash and gifts – less

Fast paced atmosphere
Nice new facility
Great work atmosphere

Very busy call center handling customers credit accounts. Nice because every call can be different.

I love every aspect of the company. My job was self managed. Learned how to be proactive. The hardest part of the job was training for new positon within the company.

At Alliance I was so happy there being able to process and assist customer in their need for quick finiancing was a great joy to me, also they had a full kitchen when I didn't have to always bring in my lunch.

Assisting account holders with there creditcard statements, inbound telephone calls. learned how towork in a call center enviroment.

This job is awesome if you like customer service and sales. You learn a lot of computer skills and sales strategy.

Alliance Data was an outcsource company that handled electric accounts for the TX market. I made a lot of friends there. They paid well and benefits were decent.

I would need to keep up on my e-mails for management on what we may be promoting at this time for a certain store.

the most enjoyable park of alliance data systems was being able to help people

A typical day at work consist of calling numerous account holders to collect on past due credit cards. At Aliance I leraned how to be more understanding of someones situation and not everyone's situation is trhe same, the management of the company was outstanding I never had ant conflict with any supervisor and I also felt as if I could coome to them – more... with any problem or concern i had whenever. My co-workers were just as amazing, we work as a team! everyone in the department had one goal and that was to make the account holders feel as if we were not just some collection agency trying to collect money but a collection agency who actually cared about their priorities. The hardest part about my job was to not get hooked, although some customers had legitimate reasons to fall behind on a bill I still had a job to maintain and that was to collect payments. I enjoyed a lot of things about alliance but my favorite thing was the games we played when the calls were low. – less

Customer and associate satisfaction includes a typical day at work. For the year that i have been with Alliance Data i have learned a tremendous amount of information including approving retail credit cards, credit bureau disputes, and also web responses. Customer Service has always been a skill that i have had working at McDonalds that will carry with – more... me wherever i decide to work. Managenent and my co-workers are all a great deal of help with any questions or concerns i may have. Currently there is nothing hard about my current position, but what is most enjoyable would be working with customers among our every day lives giving them customer service that they would remember as a positive experience. – less

Answered the phones, handled inbound customer account issues, updated info via data entry. Management wasn't around enough for feedback, co-worker were very nice, but non-productive. Hardest part was, not receiving good or bad feedback from chain of command.

Alliance Data Systems is a really great place to work and the company is really involved in community outreach. A lot of companies say that they are involved in the community but, Alliance really does practice what they preach. I got the opportunity to organize food donations from a local church for the local food bank and painted playground equipment – more... at a local government-subsidized apartment complex. – less

I enjoyed my work experience at ADS. It was challenging at times but I felt they did what they could to address you as a whole person and not just a worker.

I collected on charged off credit cards for over 30 different clients
Negotiated payment solutions that benefited both the customer and the bank. Assisted banking centers with issues as well.

The ever changing hours with no notice was the most difficult part of job.

A typical day at work was fun, friendly, and motivating. I learned a lot from being employed at Alliance Data. Along with the customer service skills i've picked up, I've learned an overwhelming amount of patience from the customers and the management. They taught me to embrace change and are very welcoming. My co-workers were the same, very welcoming – more... and fun to be with. The hardest part of my job was not letting the customers problems effect my day, but the most enjoyable part of my job was knowing how happy i had made a customer. – less

Learned the process of lockbox, it has a great management team.

I worked for Alliance for 5 years in the HR department for assistant to the VP and Director. I moved to another VP in communications then to a Sr. VP and assist COO when requested. Co workers were always assisting one another and have remained friends since leaving the company. We will be life long friends.