Research Clerk (Current Employee), San Antonio, TX – September 9, 2013
Pros: we get 15 minutes slips each week, if we have perfect attendance, we accumulate these to take time off.
Cons: there's no room for advancement.
When I get to work I check for any pending payments due in the morning so these can make it to the daily deposit, then I start balancing all the accounts that I handle, review any pending special assignments and work on these. The rest of the day is basically looking up checks to be able to find an account for customers that had sent without any information – more... or account, which make these very hard to find, as we handle thousands of checks/accounts in a daily basis. I enjoy working very much with my supervisor, she is very knowledgeable and fun to work with. – less
Executive (Current Employee), Columbus, OH – August 21, 2013
Pros: fast promotion
Cons: 10% mandatory low performance rating for employees
The challenging part is for the management to force some employees into lowest 10% rank of performance (a GE method). Although done in a relative rank, it is hard to define what metrics to use to quantify/justify this bottom 10% rank, thus subjective opinions matter more. To front-line sales function, this performance rating approach makes perfect sense – more... to motivate employess, but to other supportive functions (IT, finance or analytics) this performance rating method approach will potentially lead to long term issue of high employee "churn" or low job satisfaction. – less
Pros: benefits, room for promotions, paid holidays and vacation
Here I took customer service calls for two different companies. First starting in the canle are where I could post payments to accounts, change programming, and turn service on and off. I was then promoted to taking supervisor calls in the electric company division where I took calls from customers who were upset. I was able to set up payment arrangements, – more... turn service on and off and send important documentation to the PUCT. – less
Customer Service Representative (Former Employee), Scottsbluff, NE – July 24, 2013
Was constantly on the phones helping people with there natural gas accounts. I loved helping people but could be stressful if the customer was upset or yelling at you. Co-workers were great! I learned alot of patience and Customer service experience. I also got an award for best Customer service rep. Loved the job and company.
Great incredibly fast growing company. Recent culture changes have made it difficult on the middle management layer, which have a heavy burden of stress placed upon them to enact the culture shift. Executive levels are also under stress, but there is a huge compensation difference between those two layers. Individual contributors and director/above – more... are generally satisfied. – less
Customer Service Sales Representative (Former Employee), Columbus, OH – May 18, 2013
Pros: bonus, hours, location
For the most part, it was enjoyable, working with some supervisors and employees, developing verbal relationships with customer's who are pleased with the services provided and offered. Talking to hundres and maybe even thousands of individuals over time assistanting them with payments, questions they have in regards to their credit card accounts. Also – more... helping them resolve issue to better the credit statuts. The cafeteria was very good with alot of edible choices, that were pretty tasty. Phones for us to use and computers for us to utilize on our breaks. Convenient location to get to and from work and ample oppurtunities to earn extra hours and cash and gifts – less
Customer Service Representative (Former Employee), Overland Park, KS – March 28, 2013
Pros: helping customers, kitchen
Cons: having to upsell
At Alliance I was so happy there being able to process and assist customer in their need for quick finiancing was a great joy to me, also they had a full kitchen when I didn't have to always bring in my lunch.