Commercial Customer Care Specialist (Former Employee), Columbus, OH – August 25, 2015
great place to work, with awesome benefits. the only downside is the nature of the job itself: customer service. I hate the job description, but love the company. they really invest in people and give back to the community.
I would refer anyone to work here if they like call center environment. The managers are very respectful and honest. They will try to help you much as they can at all times. I recommend this company to everyone.
Billing Specialist (Former Employee), Westerville, Ohio – August 18, 2015
Very fun place to work but they should choose managers more carefully. Lots of prizes, games and time off as rewards and an enjoyable job if you get the right supervisor. Leadership can make or break your career.
Customer Service Representative/Collections (Former Employee), Rio Rancho, NM – August 15, 2015
Pros: Bonus/Had our own desk/cafateria/great benifits
Cons: working 3 saturdays in a row 1weekend off amounth
Taking on calls (customer) one at a time, active listening and acknowledging customer's needs, and when closing the call make sure I have taken care of their needs, enjoy conversation (engaging with customer. – more... removing fees, Late fees, returned checks. Management, always being there for employees. Finding out correct answers, either for you or the customer calling in. Hardest part of job. Balancing customers needs and following procedure. Getting along with coworkers, working together as a team. Lots of team builders. Monthly bonus. – less
Co-brand Customer Care Supervisor (Former Employee), Columbus, Ohio – August 11, 2015
Pros: Fun, fast paced environment with many challenges and rewards
Cons: The company was growing too fast, no time for adequate traininge
Alliance is growing in hyper grown mode. With that being said, the organization is learning and they grow. A typical day at work included managing a team up to 27 customer service and collections associates – more... with focus on providing exceptional customer service and increasing revenue. In addition, many administrative task needed completed daily, weekly and monthly including payroll, audits, escalation line, and many other tasks. This is a very diverse organization with many career advancement opportunities. The hardest part of my job was not being able to satisfy every customer in each situation but trying my hardest was always in my efforts and being open minded and optimistic helped. The most enjoyable moments were seeing a new hire associate with no experience walk in nervous, me coaching them and giving them the confidence and skills they needed to be successful and seeing them shine and celebrating their success later. I learned many things and I would say the most valuable thing I learned was to act like an owner with everything that I was responsible for and to make decisions as if I were the owner. – less
customer care representative (Current Employee), westminster, CO – July 22, 2015
Great company, provides good benefits and opportunity to grow within the company, caring environment, The most enjoyable part of the job is connecting with peers and being able to help others whether its customers or peers, I learned to be able to meet all stats and you get rewarded for good work
Care Advocate (Former Employee), rio rancho nm 87114 – June 30, 2015
Pros: great pto and medical benifits
Cons: short breaks
my day would go as follows taking inbound customer service calls for a private label ( store) credit card. I would help customers with balances to payments and account changes. I also took inbound store call's to give credit limits credit increases and processing new accounts.