I hate working in collections, but this is a great place to work in that field. It was a fun environment and they are good to the employees. They pay well and the bonus potential is good for those who perform. I just personally hate the competitive nature of the job so it's not for me.
Great people, horrible management. Micro-managing, no clear team direction, condescending, thow-you-under-the-bus. 80%+ turnover rate for one team? People taking pay cuts to leave? Yes, you’ll find that here.
Customer Care Representative (Current Employee) – Lenexa, KS – December 2, 2017
alliance data would be a great job if the pay was fair and the hours were worked with they don't work with your hours and the pay is nt fair they want you to work but not fair with the pay . And reasons for firing you is not fair either
Senior Account Specialist (Former Employee) – Westminster, CO – November 30, 2017
Best part of working for Alliance Data was the pto. If you told the truth to customers it would be held against you. Watch out for your voice surveys as well, if you upset someone then you will be walked out the door.
RECRUITER (Former Employee) – Columbus, OH – November 28, 2017
My experience with Alliance Data was good. I worked with a great group of peers, managers, and leaders. The work was hard but rewarding.I would recommend this company to anyone that is willing to put in the effort to get the job done.
I was employed here several years ago. Great call center environment and opportunities for growth. A typical day for me consisted in providing great customer services for residential and commercial utility accounts.
Payment Solutions Associate (Former Employee) – Westminster, CO – November 18, 2017
I had started working at Alliance Data as a collection associate over the summer before my senior year at college. All summer they had said they could work with my school schedule and even approved my schedule shortly after starting. Once school began, they said they were unable to comply to the requested schedule, therefore I had to put in my two weeks.
Customer Service Representative (Current Employee) – Columbus, OH – November 15, 2017
While the culture and environment at Alliance Data are fun and easy going, the fact is that the job is stressful. Granted there are metric that must be met at every job but some make it impossible to do your job to your fullest ability
A typical work day at alliance as a customer retention advocate consisted of making calls and assisting customers manage their accounts to keep them current. I learned about the inner workings of the credit card industry from the collection stand point. Management was fairly organized. The workplace culture was comfortable. The hardest part of the job was implementing an additional fee for processing payments. The most enjoyable part of the job were the benefits and opportunity for growth.
Customer Service Representative (Former Employee) – Columbus, OH – November 10, 2017
Company is stricked on attendance with no flexibility in scheduling being in customer care. Team mates are great to work with and with. Although I do have many Complaints with the manager overall a good company to work for