As with any customer service job, those attached to ADS can be frustrating because people can be either or both uninformed and mean, both the internal customers and external clients and customers. This is a frustrating place to work for those with advanced education or skills because they do not provide a living wage in the beginning and advancement seems pegged more to loyalty to the employer than to merit. It is also difficult to believe in a place whose business model is largely dependent on selling and maintaining high-interest credit cards to customers of the clients who we partner with.
However, there is a very strong culture of caring, at least within the Westminster, CO office. They make you feel loved and like you belong. They don't ask you to do any cold calling or selling, and whether or not you agree with the business model (and as long as you aren't in collections), most of the associates really are helping people. There are also a lot of smaller things that make this a good starting point for someone's career or a GREAT second job, such as 401k matching, health benefits, and a great variety of incentives for simply being at work. This is also a good place for people whose bodies no longer allow them to do physical work or as something to supplement a retirement.
401k matching, great culture
low wages, existent but slow career progression