Alliance Data has given me the experience with card services in banking.
Customer care representative credit card accounts (Current Employee) – Rio Rancho, NM – April 13, 2016
I work handling billing disputes and resolving account issues for customers in a banking accounting environment. I have learned the financial aspects of card services, and I am able to volunteer with the management team to support the community. My co-workers and I work in a team dynamic setting in competition with other teams in the organization. My performance ranking is at times number one out of over one hundred employees. My performance evaluations state that I am one of the top performers each month. My performance evaluations state that I do extremely well, but I always strive to over excel. I enjoy meeting new people with each encounter and I enjoy benefiting from the achieve global training program that is provided by the organization.
Epsilon Senior Business Systems Analyst (Current Employee) – Irving, TX – March 24, 2016
The time that I have been with the company I have seen a full team leave. Management cares more about the goal than leveraging both goal and employee fairness. The hours are disturbingly long and the negative employee's morale is contagious.
This place has the potential to be great but it needs to know that management cares about its employees. Most of the employees feel undervalued, unappreciated and definitely overworked. Mainly the reason why most walk before they even have another job lined up.
QA Lead Automation (Former Employee) – Columbus, OH – February 23, 2016
I worked at Alliance for many years and it is a great company but your work life balance is not always an option and its very intense work environment that is not always enjoyable I did however gain massive knowledge for working for this company they are top of line.
Retention Specialist (Former Employee) – Coeur d'Alene, ID – February 15, 2016
Loved the job itself, and co-workers, Just need to touch up on their mgmt team. The job was made out to be more than it was, I have owned my own business for over 10 yr's also worked for many call- centers and unfortunately this wasn't for me.
Great company to work for works with your schedule and your daily life and care about the employees. Boss is very nice they are willing to work with you through day to day initiatives to grow and build you into a better and stronger employee.
Customer Care Specialist (Former Employee) – Columbus, OH – February 14, 2016
I loved working at alliance data, There was some things that needed to change in order for the culture to be better. There is a metric that is used to evaluate your performance which is called Voice. Voice is the way the customer see the interaction with you. this is not a far metric because you can be outstanding on the phone but if the customer waited on the line to long that could affect your score.
Customer Service Representative (Former Employee) – Westminster, CO – February 9, 2016
I worked Monday through Wednesday, Friday, and Saturday from 9 to 6 pm. My job duties were managing customer accounts for their private label credit cards. I also was required to help assist store associates with setting up new accounts and authorizing store transactions. I provided excellent customer service via phone and received multiple awards for the service I gave to customers as well as many kudos throughout the week. I developed skills to allow customers to feel appreciated and recognized as well how to follow company guidelines.
Customer Service Representative (Former Employee) – Lenexa, KS – January 26, 2016
I worked there for over a year. The people there were great working with and wonderful helping me out when I needed it. I would help customers with there banking financials over the phone. Great job in all
Customer Care Associate (Former Employee) – Westerville, OH – January 6, 2016
Typical day at work consists of: Identifying reasons for referrals and authorize/decline purchases while interpreting customer financial profile. On a daily basis I learned what kind of aptitude it took to balance customer and business needs while producing a positive definable moment. Management was always helpful and willing to assist when called upon. Most co-workers were always respectful and helpful as well The hardest part of the job is trying to express and explain the reasons behind denials for specific credit line increases The most enjoyable part of the job was being able to work as much as I wanted in an environment that was truly relaxing and comfortable