Provided customers with information concerning previous transactions and payment agreements. Resolved customer complaints to 100% satisfaction resulting in customer retention. Kept record of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as actions taken. Determine customer’s ability to make current and future payments. Giving full attention to what other people are saying, taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to the problem.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as action taken.
nice business work environment, cafeteria on site
benefits ok, could be better