Pros: Fun, fast paced environment with many challenges and rewards
Cons: The company was growing too fast, no time for adequate traininge
Alliance is growing in hyper grown mode. With that being said, the organization is learning and they grow. A typical day at work included managing a team up to 27 customer service and collections associates with focus on providing exceptional customer service and increasing revenue. In addition, many administrative task needed completed daily, weekly and monthly including payroll, audits, escalation line, and many other tasks. This is a very diverse organization with many career advancement opportunities. The hardest part of my job was not being able to satisfy every customer in each situation but trying my hardest was always in my efforts and being open minded and optimistic helped. The most enjoyable moments were seeing a new hire associate with no experience walk in nervous, me coaching them and giving them the confidence and skills they needed to be successful and seeing them shine and celebrating their success later. I learned many things and I would say the most valuable thing I learned was to act like an owner with everything that I was responsible for and to make decisions as if I were the owner.