Inventory Control Specialist (Former Employee) – Dallas-Fort Worth, TX – June 16, 2017
Its very quick paced and if you work hard and do your job good there is a lot of opportunity to advance or be promoted quickly. Managers and supervisors are great and take there time to listen if you have questions or a problem.
Retention Specialist (Former Employee) – Rio Rancho, NM – April 11, 2017
Fast paced calls, 42-52 calls per hour with 12 resolutions expected on customers past due accounts. A typical day included a 30 min. lunch and two 15 min. breaks. I learned to be even more patient with customs who seemed to be extremely stressed financially, and who found it difficult to communicate pleasantly with a debt collector. The Rio Rancho office had a friendly, nurturing atmosphere. The hardest part of the job was sitting all dang day in my chair. I would have preferred to stand at my computer. Most enjoyable part was the compensation for a days' hard work.
Ive worked for Alliance Data for over 10 years and Ive been through the good, the bad and the ugly, now its time to grow! Its a very faced paced environment and if you have children with a strong support system this is an excellent Job for you!
Customer Service Specialist (Former Employee) – Columbus, OH – April 6, 2017
Customer Service Specialist- Handled incoming calls promptly and professionally for retail credit card holders in a fast paste environment, ensuring quality services to all my customers and striving for a one call resolution. Personalizing each call and building a relationship with all my customers striving for stellar services.
Card Services Representative (Former Employee) – Rio Rancho, NM – April 4, 2017
This company has a trainer that will pick one girl from each class to sleep with. I brought this to the attention of management and nothing was done. The training at this company was a joke. It was two weeks of them telling you random stuff they did not really teaching you anything important. I also was fortunate enough to get a supervisor who didn't give a care about her employees. I got very little coaching. for the first two months I saw her like three times. This company does not care about you as an employee.
Good overall company. Management can be a bit stuck in their ways, and there is favoritism for people who've never left the company. Overall, they treat people fairly well. Kudos for actually training people.
Customer Service Representative (Former Employee) – Westminster, CO – March 27, 2017
The job is okay, but the supervisors are terrible. All I have to say is don't be fooled at first since they are very nice and tell you all the good things the company does, yet once you are in it is totally different. They pressure you so much to donate money for charities and even bother you so much to take ten dollars off your paycheck every month for a year. Being charitable is great, but their is no need to have so many charities if the contributions come from the employees, who cannot donate for every single charity. Also never ask your supervisor for help because they probably don't know the answer and dislike being asked anyway. Very shady company.
Collections Specialist II (Former Employee) – Mason, OH – March 19, 2017
I felt Alliance Data was very prejudiced against some persons. I worked hard and tried to follow all the rules, however, there were those who did not and were not reprimanded. Noise in the office was unbearable. I managed to attain home work status. The job was not too difficult, but management was never happy with anyone's performance. We were under a microscope all the time and a lot of pressure.
The company did have good perks and activities to keep the day from becoming boring. I was more happy working from home as I could concentrate and try to do my best.
Customer Service Representative (Former Employee) – Westerville, OH – March 16, 2017
A typical work day includes assisting customers with general customer service like lottery, check cashing, coupons, returns, refunds, faxing, dry cleaning and wic. I learned various skills like trainee, communication, ordering, money management, preparing deposits and much much more. It is very hard to advance in the company.
Call Center Agent (Current Employee) – Rio Rancho, NM – March 15, 2017
Job had high promises when I interviewed, when I started the training really had nothing to do with what the job entailed. Also the lack of manager support is really upsetting. Good place to work if you like to be confined to a small desk all day with only an hours worth of a break all day.
Customer Care, New Web Vertical, Accounts (Current Employee) – Lenexa, KS – March 14, 2017
I absolutely love this job! Between the coworkers and management, there is a teamwork environment. All the goals of the company are clearly express with meetings and team development times off the phone. The work place is like a family environment. You will definitely make some friends. The hardest part of the job is keeping the bank compliance and the call quality up to par. They instituted a voice score that you must meet or beat 87% or face getting the white box of freedom. You get eight calls per month that you are judged on so you must really focus on every call being like your last or it will potentially be your last. The most enjoyable times are the slow times of the month that are not billing days where calls are not back to back.
Commercial Accounts Analyst, First Choice Power (Former Employee) – Angleton, TX – March 14, 2017
This was the third company to buy the division I worked for at the time. Even through our uncertain times ADS helped us through the processes and changes very smoothly. I wasn't with ADS long enough to give more detail than that but I did enjoy the short time I spent with them.
Have enjoyed the work place but i have not been able to bonus due to strict regulations of call quality in my depart. All calls are of a escalated nature and I'm required to re verify and update accounts that had just been handle sometimes by 1-2 people before me.
Typical day, calling account hodlers to collection on oustanding debt, helping account holders with programs or arrangements to get accounts back on track. Management is fun, alway trying to make work day fun and enjoyable. Hardest part of the job is feeling productive when you are not able to connect with account holders, because at the end of the day that is your main goal.
Alot of work place fun, good associates, fun environment
Customer Service Advocate (Former Employee) – Rio Rancho, NM – February 24, 2017
Unless you're a favored employee do not expect company to back you. Food is overpriced and terrible. People are great but calls are hellish. Expect, if you do bonus (especially often) to have to watch your back. They will fire you the first chance they get. Same goes for raises.