Towne Mall Security is a fun, exciting, and rewarding workplace in which anything can and does happen on any given day.
Upon assuming duties at the work place I check my appearance, obtain keys, two way radio, and security telephone. I then receive a briefing from the outgoing security officer concerning anything that occurred during their tour of duty, any special instructions that I am expected to accomplish or follow during my tour of duty. I then initiate a foot patrol of the Mall visiting each store to ensure that all is well with the sales associates and to provide a presence of security for customers and sales associates alike. During this patrol I check the children's play area to ensure the children are playing in a safe manner, I observe customers to ensure they are following a relaxed but appropriate dress and behavior code set forth by mall management. I look throughout the mall for items that might be left behind by mall customers. If anything is found the item is retrieved, taken to the office, a report is submitted to mall management and the item is secured in a lost/found storage locker. I then conduct a patrol of predetermined check points set forth by management and record the visits as required. During my tour of duty, I continuously patrol the mall to ensure that the area is safe and enjoyable to all concerned. The hardest part of the job is watching a young person get arrested for the foolish decision of shoplifting merchandise. The highlight of the job is flirting with babies, assisting shoppers, and helping individuals that require assistance. Several times, an elderly shopper gets lost and cannot remember where they parked their car.
Once in a while a child gets separated from their parent(s). The security staff is at the mall to provided assistance to whatever may arise.