Lack of leadership and direction. Normal office politics - some groups worse than others. Lack of decent hardware, expected results with little information and decision making.
No access to certain systems to help clients. Have to rely on other co-workers to assist with calls you can't answer or know nothing about. Management slow to assist when problems arise. Work environment is super stressful, lots of pressure to get as many calls a day as possible rather than taking the time to assist the client you're helping properly. Each call is timed and there's pressure to hurry up.
Answered - MS Expert Service Desk Analyst - P4 (Former Employee) - Buena Park, CA
Very long hours and weekends. No work-life balance. No training and no support.
Answered - Implementation Consultant (Former Employee) - Remote
The work. It was mentally draining and repetitive. It paid well to make up for the stress, but IT work was not exactly my passion.
Answered - Help Desk Analyst (Former Employee) - Westbury, NY
Ongoing leadership and organizational structure changes
Answered - Expert Technical Support Consultant (Current Employee) - MO
The most stressful part was the amount of work needing to be done and it affecting ones work-life balance. Increased workday hours and putting in on-call time on top of that.
Answered - Sr. Support Consultant (Former Employee) - South Burlington, VT