Pros: great people, providing an important service, team oriented
Cons: short lunch, call flow was unpredictable, temp to hire with no guarantee of being made permanent
A typical day at Allstate Roadside Services involved answering calls and dispatching contracted, roadside assistance providers for General Motors customers. Troubleshooting and problem solving skills were key to ensuring that the correct services were dispatched.
Throughout my time at ARS, I learned about roadside issues and how to solve them.
The management was top notch. Team supervisors, performance coaches, and trainers truly cared about the people in their charge, and ensured that every person became the best roadside specialist they could be. Every person I worked with was unique, had a wonderful sense of humor, and enjoyed their job. We were truly a team, and supported each other through good days and bad.
The hardest part of my job, was leaving it. The company decided to reorganize the roadside department, and they downsized over 60 people, myself included. Leaving this wonderful group of people was heart-wrenching, but I also enjoyed the job. I was told time and again that I was one of their top performers, and I took pride in my performance.
The most enjoyable part of the job was knowing I was helping people in need. Being able to calm a crying mother that was stranded on the side of the highway, with her children in the car was very rewarding. I knew that the service I was providing was important.