Bring yourself to work.....
Pros: Good team members.
Cons: Team leads are very rude, no chance for promotion, and duplicitous actions
Bring yourself to work but only if your overall positive to the point where it hurts. With that said I did enjoy the people I worked with. I formed a great bond with people from my training class, and with other members on my team.
Working with the team leads was a different story. Filing claims we are supposed to do what is right for the customer. One call is to take care of a great deal of the problems. However it is a call center and one of the biggest issues is call volume. The problem here is you can't do you both and you're held accountable either way. Have a high time your away from the phone trying to get a manager, trying to assist a customer, or agent? Doesn't matter, that time was spent where you could have taken another call. Resolving calls too fast or meeting your numbers? Well, your in trouble there because you may not have resolved the call.
When the team leads would come to talk to me and other team members, they were extremely condescending and rude. Again, it was that exaggerated positive attitude which came off offensive. I understand how businesses work but I should have known something was up when I learned two things. The first was they had a theme song. Second, it was Everything is Awesome from the Lego Movie. It's a fun song, but it's meaning is about being a conformist isn't work place appropriate. Even more so when the company culture is about bringing ourselves to work, and that each individual person matters at Allstate.