Pros: team work, interaction with the client.
Cons: long commute to work.
Typical work day was 8-5 with rotating weekends. I learned a lot about customer service and how to troubleshoot and resolved issues via telephone as it was a Call Center environment.The management was support and helpful in training. My co-works and I formed a great team. The hardest part of the job was being rotated between application which required learning of the application, although I enjoyed it