Administrative Assistant, Tampa, FL - January 20, 2018
A typical day at work would include interacting with patients, and dealing with their complaints/issues. I learnt mainly about medical terminologies, and how to deal with people overall. Some management decisions are overridden by the practice owner, as she wants things her way. That's understandable, but at the same time, they can be impractical in terms of the patients and staff trying to execute the directives. When I started there was a very confrontational culture, but through team building, we changed to a very encouraging culture and we now operate more like a team, as opposed to the "that's not my job" culture. The hardest part of the job is the fact that sometimes, whatever you do right may be deemed as wrong because the procedure was not followed. That must also be compounded by the fact that procedures have (and can) been changed in the middle of the workday in between patients. Also, another hard part lies in the way in which patients treat staff. To me, the most enjoyable part of the job is that we laugh a lot at ourselves and our imperfections. It's necessary to laugh in such a high stress environment, because if you don't you may go mad.