Extremely busy work environment that required many forms of trouble shooting
Help Desk Analyst (Former Employee) – Lansdale, PA – March 23, 2015
My typical day at work would start with going over incoming trouble tickets that had come in overnight and seeing that they were properly prioritized and dealt with accordingly. In addition to constantly learning about new fixes for bugs in our computing system, this taught me that there is not only one to fix a problem and that what worked in the past my require you to think on your feet for another solution. Management had a lot of turn over which was challenging. My co-worker were very busy, but we would pull our resources together to come up with a viable solution. The hardest part of the job was due to the fact that we had multiple departments that used different operation systems and applications and servers. The most enjoyable part of the job was the satisfaction of fixing a problem so the employee could go about their day.
started out the 20 paid days off
no room for internal advancement