On a typical day at work I Provided customer service for supporting clinical study sites participating in clinical trials utilizing IVRS/ IXRS technology for centralized subject enrollment, randomization and drug inventory management.
• Ensured project timelines were met and project required tasks were performed according to standard operating policies and procedures (SOP’s).
• Ensured that IVRS/ IXRS specific issues were addressed thoroughly and communicated to the client and project team members.
• Ensured timely execution of scheduled project data diagnostic reviews. Ensured accurate and timely delivery of scheduled project reports to project sponsor.
• Participated in project specific client teleconferences. Provided IVRS/ IXRS site user training to clinical study site staff and new employees. Worked on EDC projects and volunteered in Call Center.
I learned more on how global clinical trials work and obtained more knowledge of the pharmaceutical industry.