Pros: learned a lot
Cons: extremely low morale amongst coworkers
I learned so much from working with this company. Even though my experience wasn't the best, it's a good company to start out for in the call center area. However, they have a horrible tendency of hiring people just to fill the seats in the training class & put people out on the floor that REALLY shouldn't be out there. Because of this mentality, they would lose line groups very quickly. I worked with them when they had Sprint as a line group. I got some VERY interesting calls & I have a lot of crazy stories, but it helped when moving onto other companies. With them losing the Sprint contract, it made people seriously lose morale, not that there was much beforehand. The walls were grey, there were no windows & the stress & tension in the air was very thick. People weren't very happy there & you could tell. Management wasn't very willing &/or able to assist in morale. I don't know if they were even able to do anything to help us out.