Pros: free lunch, parties and festivities.
Cons: impossible commission structures.
A typical day at work was receiving inbound calls from leads attempting to set up or inquiring about DirecTV service. The goal was getting the customer to commit to the sale and earn your commission. What I learned is that the company assumes you to make sales out of every possible call; though most calls are people who already have the account established. Management is extremely supportive of sales and will even buy you lunch if you work on your lunch break as well as hold many in office festivities with food, HBO, Showtime promotions with prizes and more. The hardest part was to make commission due to all the stipulations and metrics needed to earn commission etc. The most enjoyable part was the amenities and parties in office.