Pros: the company felt like family, everyone supported each other.
Cons: the only con was that the place of work was too far for me to travel.
I loved this job. I love the operations of a call center. I also had the opportunity to create training materials when the company was moving in a sales direction from a computer technical side.
The management was great to work with. The hardest part of the job was manageing breaks/lunches during an irregular operation where the call volume had peaked. We had to manually stagger lunches/breaks to have enough coverage on the phones.