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Alorica Inc
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179 reviews

Alorica Inc Employer Reviews

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Low wages and low HR involvement
Offline representative (Current Employee), El Paso TXAugust 19, 2014
Pros: good people working there.
Cons: management, lack of an hr department.
One of the lowest paid call centers in El Paso Tx. Salary is capped at a very low wage per hour and there is no way to get more. Management positions are under paid and over worked and the HR head has as much people skills as a Bear protecting its cubs.
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n/a
Customer Service Representative (Former Employee), Miami Lakes, FLAugust 13, 2014
Pros: n/a
Cons: n/a
I has been a couple years since I've worked at Alorica. This was a job I was working throughout high school. A lot of overtime was worked at Alorica.
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Always different experiences
Customer Service Representative (Former Employee), Jacksonville, NCAugust 7, 2014
Pros: good pay checks
Cons: biast managment
Alorica was a productive work place even though there was a great deal of young people who worked there so that brought immature employers. There was some favoritism as far as advancement was concerned as well.
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return
Direct Sales (Former Employee), El Paso, TXAugust 6, 2014
herlped with returns get the customer needs using the register as well cleaning the sale s floor
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Stressful!!!!
Customer Service Representive (Former Employee), Fresno, CAAugust 3, 2014
This is my current place of employment and it is the most stressful job I ever had I'm looking for something a little different /
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bad managment, grudge holding directors
Customer Service Representative (Former Employee), Fresno, CAAugust 1, 2014
Cons: you name it
they will belittle you until you cant even breath, they tell you to do things and dont give you the required resources to do the job then they will threaten to fire you if you dont do it or if you even question them about it., If you have even the slightest run in with the directors whether on the job or off the job they will hold it against both preventing – more... you from moving up and causing undo pressure on the job. – less
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The geeksquad project is why they dont all have one star
Tier I and II Technician (Former Employee), Magna, UTJuly 30, 2014
Pros: geeksquad was an amazing project, they did give pto, we had overtime
Cons: all of the pros based on the project requirements by the client.
The project you are placed on will determine the professionalism of this company. I worked for geeksquad one of the highest paid projects in the company so they treated us good to make sure we didn't make them look bad. Geeksquad wanted them to pay us 14 an hour but they decided that was too much and pocketed 2 dollars of it and bumped it down to 12 – more... an hour and eventually started hiring people for 11.50 an hour. The managers remind me of highschool and when I was moving to Orlando I tried to put in a transfer. I was the best agent they had out of 600 for the month of June. They couldn't even get their stuff together so I could transfer. Nobody followed up except me. Eventually I got the number of an HR lady in Orlando but I called 5 or 6 times left messages and she never got back to me. Very flawed company when it comes to the infrastructure. Beware of the project they put you on. – less
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Unless you do well in call centers, do not waste your time!
Agent (Former Employee), Terre Haute, INJuly 15, 2014
Pros: a discount if you can somehow get it to work, plenty of time and breaks if you smoke
Cons: just about everything else
This is by far the worst company I have ever worked for. The hours and abuse that one takes is not worth the discount that is available to you but so difficult to get signed up for. Just an awful work environment overall. Too many reasons to actually know where to begin on why to avoid here. There's a reason why they are always hiring.
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Its ok
TEAM MANAGER (Current Employee), Palatka, FLJuly 14, 2014
Not a great place to make a career out of. Job security is not a plus.
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Great ice machine and staff room
Call Center Agent/Telesales Agent (Former Employee), Tulsa, OKJuly 7, 2014
Pros: able to talk and help people from all over the states.
Cons: often was cussed out when customer did not wanted to pay ded.
Alorica is a call center for insurance on cell phones, the call flow is heavy through out the shift. Co-workers were ok, had little time to talk with them due to heavy call flow. I felt sometimes the breaks were to short they were only 10 minutes and lunch was 30 minutes. The hardest part of the job was being verbally abused by customer when they were – more... told of their charge in order to recieve a replacement phone. My team manager was very fair and worked hard to help his team reach the top STATs of the company. – less
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Productive work place
Customer Service Representative (Former Employee), Topeka, KSJune 27, 2014
I liked working at this job because of the pay but I did not stay long so I cant really tell you how it was
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Decent work
Inbound Call Center Agent (Former Employee), Kennesaw, GAJune 25, 2014
Perfect place for first time call center reps. Not a great place for seasoned reps looking for professional work enviornment.
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Don't get comfortable!
CSR (Former Employee), Kennesaw, GAJune 19, 2014
Pros: its a job
Cons: short breaks, underpaid
The most exciting part of the day is going home. This place is mentally draining and oppressive. Ghetto, unorganized, and high turn-over. Get the experience while you're here, but keep applying for better. The pay is a disappointment $9 an hour. No real health benefits, should I continue?
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good company, except hr.
Customer Service Representative (Former Employee), El Paso, TXJune 19, 2014
HR is not a good help what so ever. pay is good and job is easy, just keep in mind ur paychecks might be short.
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Unprofessional
Customer Support Agent (Former Employee), Mobile, ALJune 17, 2014
Assisted customer with cell phone

Learned a lot about tech support
co workers were unprofessional
hardest part of job none
most enjoyable part was to assist customer
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good work skills
Customer Service Representative (Former Employee), Mobile, ALJune 17, 2014
Pros: friendly staff
Cons: short breaks
overall was a good place to work could get as much hours as u liked with overtime pay. the business close
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Fun workplace
Customer service representative (Former Employee), Terre Haute, INJune 11, 2014
Loved my job and adapted to the many changes that occurred. Management was kind of hard to get use to because so much changed did occur. I do recommend the job to people who do need a paycheck. It can be a lot to handle at time and your stress level will rise.
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Terrible, worked here twice waste of time
Customer Service Representative/Sales (Current Employee), Kennesaw, GAJune 10, 2014
Pros: none at all i promise u
Very unorganized, low pay, they never pay you your payouts or commission bonuses. The last time I came back is because I really needed a job to care for my kids. The 7 months that I was there on the AT&T side they had 3 site directors smh. Nobody wanted to work in that hole. The Bailey Park location was the worst. Site director was stealing our payout – more... money, they have a VERY high turnover rate. They walk threw and fire 50 ppl at a time when the CEO is on their behinds. I had to quit while I was ahead. Worst job of my life it was like going to Cobb County Jail everyday for 8 long dreadful hours. Never again in my life. Ratcheness, ppl fightin in the breakroom over men (married men), money, all kinds of drama. Enter at your own risk for those $9.00 – less
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Fun place to work but very productive
Inbound Customer Service/Sales Representative (Current Employee), Miami, FL 33157June 8, 2014
Alorica is pretty much the place that will give anyone the opportunity to gain experience in customer service as well as telemarketing.
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Active listining
Customer Service Rep (Former Employee), Clovis, CAJune 5, 2014
Pros: bonuses if you meet daily expectations
Cons: bonuses were removed
The typical day at work would be answering phones, gather customer info, build a report with the customer, and assist them in any technical support. I learned how to communicate effectively over the phone and to keep control of the call. The hardest part of the job was assisting those who had speech impediments. The reason it was the hardest was because – more... it made it much more difficult to determine the exact issue the customer was having with the product. The most enjoyable part was being able to still get through the speech impediment and still solving that customer issue. – less

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