Alorica Employer Reviews

Alrica was a great company but a very unreliable place to work!

A typical day at work is like walking on egg shell, it's always hostile

the managers did not follow regulations, they had favoristims.

Started at 5 am had wonderful managers that took care of employees was great to speak to customers

You will know by the end of week 5 training whether this job is for you. In my case it wasn't, however I was there for almost a year. My chief complaint is that there is a lot of drug use there and a sense of despiration.Meaning that I got the feeling that every time I stepped to the hallway from the call floor there was someone on their cellphone crying – more...  and it sounded like their life was falling apart. My first manager was pretty good but my second manager did not khow to handle escalated custumers or trouble shoot billing concerns or phones. When we asked for help he was unable or unwilling but still wanted to hold our feet to the fire when it came to stats. When I decided to leave the management acted surprised and appeared to be looking to scapegoat somebody so it felt like they wanted to blame him. I felt he was not the only problem Alorica was having. They did fire him two weeks later. – less

ok except for my working hours, which was not favorable for my family and myself.

A typical day at work as a supervisor at Alorica was being very highly commited and involved in my teams performance.I manage a team up to 15 agents in a fast pace environment. I will go to work and review and analize my team performance from the day before. I will motivate and develop my agents in there skill set. I will also monitor, coach, and observe – more...  calls by listening remotely or side by sides to ensure my team is providing the most outstanding customer service. I will attend daily management meetings and talk about my team areas of opportunities and what we are doing to improve in those areas. I will answer any questions, concerns and inquiries my agents may have. I will act as the advocate for Workforce, training and HR.

During my 6 years being employed at Akorica I wore many hats in different depts. and was promoted 3 times. I attend certain training courses to increase my knowledge and leadership skiills. I learned so many different things being in so many diifferent depts and attending so many different trainings. I have been in the internal help desk dept., retention dept, quaility assuranc dept,. and when I was laid off I was in the Universal dept. which mean we handle mostly all concerns. I was a fast learner and I had a wealth knowlege of Verizon products which was who we worked for as a client so I started training agents who was selected to go to the Universal Project. I became Pace Certified which mean I was able to coach agents to self identify and self resolve their areas of opportunities. I went through problem solving, conflict management, coaching, developing, team building and leadership courses, I also became Certified to Interview new hires.

Management worked with supervisors to make sure we have the skills and abilities to do the job. Co-workers worked together to keep up the morale and energy up since there were no compensation for their sales and not a lot of advancement. The hardest part of the job was the lack of communication between different depts because it is just easier to work together because we all workig for one common goal which is the sucess of the company. The most enjoyabe part of the job is working as a team and achieving the goals that was for set for Alorica. – less

You have to arrive to work 30 minutes before your shift even begins! You should be compensated for that! That's why their are currently lawsuits pending! It's been a week and I have still not been paid! If this is your first job this may be acceptable but people usually quit after less than a year because their is no pay increase. Ive worked for several – more...  projects and they just get worse and worse. I wouldn't work for this company again even if they were the last job in Georgia. – less

It's a great starting job. You get full 40 hour weeks just starting out, even in training. The work is not difficult but it can be stressful when on the phones. Advancement is not difficult as there is a high turnover. I really like my current position which enabled me to interact with new people daily and allowed for an international travel opportunity. – more...  Co-workers are the best part of the job and I have made many great friends. – less

Comfortable environment with little to no opportunity for advancement.

I worked there on a Temp Basis. The training is USELESS. when you "nest" and start actually taking calls is when u learn. being hands on is the best... Alorica in my city is basically all of the highschools in the area blended. its very "clique" prone. They also have a dress code NO ONE follows. all and all they are good for quick cash but u will hate – more...  every second of being there....

Oh let me not forget everytime i came in On time or early for my shift i had to wait for a seat or an open computer in turn making me LATE all of the time... – less

Alorica is a good company to wok for if you need a consitant position. It is a job where your daily tasks, and phone calls are steady. You say the same info so you become very knolwedgable. There is not too much interaction with other employees. There are promisses of pay raises, and bonuses, that are not often granted. There are many double standards – more...  wthin Aloria, at least in Jacksonville s just beware... trust no one. – less

Liked working with co-workers, made the day go by faster. The hardes part of the job was my schedule every day. The most enjoyable part of the job was working with customes and making them feel happy to have our service.

This would be perfect for someone who loves to talk on the phone because for 7 hours, you are on the phone assisting callers from everywhere. Its a fun place to work.

Its a fast paced enviroment. I have learned to manage my time on the phone combining accuracy, speed and excellent customer service.
It's a friendly enviroment where all co workers aren respectull of each other.
The hardest part of the job right now is job security. With a new team management in place downstaffing is common. This may take you out of – more...  focus. For long standing seniority employees is difficult to move forward; company has hourly salary caps. – less

okay job , taking calls for verizon customer . Sometimes we have calls sometimes we are being sent home. must sale everyday and meet all the soft skills required

ANSWER SOLDIERS QUESTIONS REGARDING PAYMENT FOR SCHOOLING.

Worked on short term project in Call Center Environment that promoted been efficient and very focused on the phones

Wonderful company to work for. Execellent training department. Outstanding leadership.

My day at work is stressful. I work from 7 am to late hours in the night and usually don't see my family until Sunday when I am off due to work being so demanding. I have reports, emails, conference calls, and meetings. I have to make the supervisors make sure there employees push out the required work for the day and get our number. I have learned – more...  a lot of computer programs, new formulas, and new ways of managing a group of employers to work together and get things done. I have hard working employers and I am proud of their ambitions to achieve our production numbers. The hardest part of my job is not being able to get all the work done exactly as needed due to not having the resource or parts. The most enjoyable part of the day is being successful in getting all that is required. – less