Bus driver (Former Employee) – Fort Riley, KS – January 19, 2017
With Alorica driving on Fort Riley, Ks we had the pleasure of transporting soldiers home from Iraq. As they landed in Topeka, Ks we transported men and women back to Fort Riley. Arriving with family friends awaiting them.
Customer Service (Former Employee) – Magna, UT – January 20, 2017
Terrible management. To be perfectly honest I really wouldn't recommend this job to any one unless you're the type that can handle stress really well. I used to work for this company ND let me tell you there really isn't any paid time off.
Customer Service Agent - Call Center (Former Employee) – Saraland, AL – January 19, 2017
There was a day of trying to resolve several issues for a Verizon Wireless customer when explaining the issues she call for. She still could not make sense of what was told to her by myself and floor support. This call was lasted about 30 minute's. By this time my coworkers already had their first break at 10:00 for 10 mins. Here at 10:25 am I expressed to my coach I needed to get to the restroom like A.S.A.P!!!!!!! Or this would not be good for me. I hadn't had my break. Got back to my desk and next thing I knew I got in trouble for going to the restroom and for customer abuse being on the phone for over 5 mins. As the floor supervisor called me out i'm thinking I should have asked what would she had done being in my position, would you use the bathroom on yourself or try to get to bathroom in preventing any accidents.
Training learning new things, free coffee, secure atmosphere.
No respect from management, unprofessional, clicks, not mature workers
Customer Service Manager (Former Employee) – Norfolk, VA – January 19, 2017
Alorica is a call center that services different contracts. I had the pleasure of working with Verizon. The relay of information whether it be job related or client related could come quicker and be explained more clearly in order for all employees to understand what is happening. The pay is low but for just a job it will do
Call Center Representative (Current Employee) – Cutler Bay FL – January 18, 2017
It's a flexible job with hours and works around school schedule This job is all about customer service and helping people. People are friendly and you can work your way up and better positions I. The workplace
Customer Service Team Lead (Former Employee) – City of Sunrise, FL – January 17, 2017
there are different projects available as well as morning, mid-day and evening shifts. the are not too strict, but certain mangers do have favoritism, and does effect scheduling. they do have foodtrucks and activities during the month to enjoy during lunch
Call/Sales Representative (Former Employee) – Huntsville, AL – January 17, 2017
Maintain call center database by entering information; resolve problems by clarifying issues Answer inquiries by clarifying desired information; researching, locating, and providing information Sell additional services; keep equipment operational by following procedures Flexible hours Poor management
Customer Service Representative (Current Employee) – Fresno, CA – January 16, 2017
The job consists of taking calls and helping customers. There will be angry customers but there are more happy ones than angry. At times the job seems as if it doesn't pay enough for the stuff workers go through. The training program is difficult but if you apply yourself everything will come to you.
Customer Service Representative (Former Employee) – Beaumont, TX – January 16, 2017
They have a kitchen, you have to pay for every thing. The classes areally fun and easy, the teachersame are nice and easy to work with. Schedule is strictly and works on a point system. You can give up and take hours, but not ask off because a point will still be taken away. You work full time with two days off and you work holidays. My problem is the days do not rotate, you don't get much of a raise. If your full time and a parent, the stress from the rude costumers is not worth it. On the bright side the actual office is relaxed, there'should not a strict dress code (yes you can have colored hair), and the n people are fun.
Customer Service Representative (Former Employee) – Huntsville, AL – January 16, 2017
Poor Management.Outdated technology.customer systems/ Not professional setting in any aspect. The Compensation has no pay advancements, and no benefit package. The leadership in this place is so unprofessional, I'm surprise they continue to acquire contracts.