Alorica Employer Reviews

My experience at Alorica was highly satisfactory. I was faced with new challenges everyday which kept me interested. The work environment was team like and I was able to gain more skills while in the call center environment.

ok pay. but the people become like family. very easy workflow

Lead a team of 4 trainers and two QA supervisors - responsible for client calibration calls for both sales and customer care departments as well as sales skills training for both lines of business. Conduct classroom facilitator observations and feedback, oversee nesting (OJT) of new hires transitioning from the classroom to the floor. Manage training – more... calendar, assign and track class schedules, training budgets, and commission pay outs for trainers.

Best part of the job, I work with great people, and my manager is very skilled and knowledgeable. Unfortunately, one of the hardest parts of the job is work stability due to competing 3rd party companies, and lack of commitment by Alorica in spending the money necessary to acquire quality systems and equipment. Many employees I know have gone without raises for 1-2 years and there's a lack of incentives but an expectation to go above and beyond. Expectations can contradict processes currently in place, and churn is very high. – less

I enjoyed the group of co-workers that I had, and for the most part really enjoyed my time there. My manager was incredible which also made me like my job. For me, I didn't really find anything too hard about the job because I enjoy a challenge. But I would have to say that my reason for seeking something better was because the money was not that great – more... and I feel that with my skills and experience I deserve so much more than what I was offered. – less

12 hours a day
all the latest cell phones
very helpful and understanding of military life style
great friends as well as co workers
customers
customers

Account acquisition is questionable, customers are upset and rude.

This is not a typical review as I am a software and database developer for a contact center outsourcing company.

A typical day involved reviewing/completing Helpdesk and email support items. Upon completion it was off to the development tasks at hand.

Learned a great deal during my tenure at this company. Including pretty much everything involving – more... the Microsoft .NET programming stack.

Management was easy to work with and accomodating. My co-workers were excellent and easy to get along with.

The hardest part of the job was frequently shifting priorities and flexing between development initiatives as dictated by operations.

The most enjoyable part of the job was being able to innovate and consistently challenge myself to deliver better and better software and database designs. – less

typical day at work was very calm and laid back.i learned how to work on my customer service skills and my co workers and managers was great with the help on how things goes. the hardest part of my job was not satifying a customer a customer is always right and the most enjoyable part of the job was just showing up and doing something you like doing. – more... you can never get enough. – less

Enjoyed sales promotions. Also enjoyed my bonuses. Meeting new people.

Working for a subsidiary of Sprint and taking care of wireless accounts. I learned that being a Team Leader has its advantages and weaknesses, such as building confidence and getting them to give excellent customer service. Management was always shaky, and my agents liked me because I was always helping them with processes and instilling confidence – more... in them to become better. – less

The work enviroment is not for everyone. They try to make it as comfortable as possible, but it is a high stress job.

There just isn't anything inspiring to keep you there at $9.00 an hour for very long. Just long enough to find a better job. The women who work there are gorgeous .... but before you can talk to any of them, they quit or get fired. Alorica's turn over rate is humongous. What do you expect when you put extremely high expectations at low wages. Its practically – more... not enough money to even GET to work ... and then they'll write you up if you can't afford to get there. – less

When first hired, Alorica makes it sound like the sky's the limit, however, three weeks into training and you start to realize that Alorica's only concern is the well-being of Alorica. They will sugar-coat information to get you hired on, but when you really get involved with the company you realize that everything you were told (such as growth opportunities, – more... great benefits, a genuine concern for the employees, etc.) was either an outright lie or was communicated in a way that would purposefully give a misleading impression of what to expect from the company. I learned a lot (such as patience, how to be thick-skinned and how to simply put up with a lot) but to be honest, the pay isn't worth what you will have to tolerate. – less

Training does not cover all aspects of the job, you are constantly being surveyed by customers, not much opportunity for advancement, break rooms are disgusting bathrooms are disgusting not many good morning shifts available, parking is horrible you have to ride a shuttle bus provided by the company to get to you're car once the spaces fill up

A typical day included answering multiple chats at one time and troubleshooting various issues. Was very fast paced but I loved it.

i had a lot of fun working with Alorica ,however the turn over is kinda bad

Work environment was great. My co-workers were extremely helpful.

Alorica is a call center that i loves working at only becasue the customers that i had been helping were very kind and wise i loved learning about the technology aboput computers and phones. the hardest part of that kjob was not beeing able to be infront of my customers we i spoke with them

decent job fairly easy but too boring to sit at a desk all day and answer the phones to get yelled at by angry customers

managers know nothing, never get you answers to the questions you have, always putting off work, calls will be transferred to them because a supervisor was requested and they will leave the customer on hold and go to break...very unorganized and would never recommend this place.