Team Manager (Former Employee) – Owensboro, KY – October 13, 2017
Has a great culture and intentions. Perks are encouraging. Comradery is the epitome of job with support being groundbreaking. A new call center that is disorganized will do well once kinks are worked out.
Customer Service Representative (Former Employee) – Rocky Mount, NC – October 13, 2017
Alorica was a very fun work experience for me. I loved talking on the phone and interacting with the customers on the phone you never knew what was going to take place up there. Sometimes you would find a cranky customer or a customer that just loved to talk and be very friendly on the phone.
fast paced stressful inbound customer service industry
Inbound customer service for AT&T & T-Mobile (Current Employee) – Pensacola, FL – October 12, 2017
inbound customer service with stringent metrics focused on getting the customer issue resolved and customer off the phone in 8 minutes or less. no leniency if negative survey results from customer reveal your service was great but another issue or company policy beyond your control caused the negative score.
mediocre insurance benefits, no sick days, no raises
Company has some good aspects as do all. Have to decide for yourself, but hands down some of the worst management around. Many things go on behind closed doors that only benefit a few. Not my kind of work culture long-term.
Plenty of opportunities to advance within the company.
Operations Manager (Current Employee) – Fort Myers, FL – October 12, 2017
If you come to work and do your job, it is really easy to move up in the company. I have been with Alorica for 7 years. I started as a CSR and have been promoted through the ranks to one of three Managers of Operations. I now have my own office and lead a team of over 400 employees. The down side is that the salary does not match the job title or the amount of work involved, which is why I am openly looking.
Customer Service Representative (Former Employee) – Pensacola, FL – October 12, 2017
Could be a lot of fun at times but it could also be a very bad environment to be in. There were a few bomb threats, personal threats, ran by a very poor management team. But the pay and benefits were good.
Customer Service Representative (Current Employee) – Tulsa, OK – October 11, 2017
The management is nice but seem disinterested in the employee's for the most part. They have a lot of things for the employee's to be involved in but they don't give you the money to do a lot unless your in a 2-3 household income. The work is stressful but can be fun. I did learn a lot about how to talk to people on the phone and interacting on the phone which before this job at Alorica and West I never did. The hardest part of the job for me was just getting used to being on the phone for 8 or more hours a day because I am not one to talk on the phone. That was a new skill I had to learn because I have dealt with customers before but mostly face to face not over the phone. The most enjoyable part of the job was being able to talk to new people from all over the country and the world. Learning new things is always the best part of a new job or just a job to me. The thing I hate most about Alorica and the job is there is no pay raises so no matter how long your there you never get to make more than your hourly rate. They have bonuses but they are so hard to get. I always strive to be the best I can be but seems like to them its never good enough.
They had free stuff you could get if you wanted it.
What your pay is when you start is what you will make till you leave.