It is a great fill in job until one can find something more permanent
agent (Former Employee) – Topeka KS – June 24, 2016
8 hour day taking in coming calls. We were an insurance company for a cell provider, answering concerns, complaints, helping where possible to give customer what is needed. The management, was quite helpful for the more difficult calls. Co-workers were really nice, but a very high turn over there. Hardest part of the job would be dealing with the really bad calls where the customer is angry and fed up from being bounced between provider and insurance company, and getting no where. Some calls even escalate to manager. Most enjoyable part of job was talking to the people and being able to help them out.