Alpine Access Employer Reviews

The job was great! Working with kids and solving problems is always good.

I started working for alpine access because it was a job in which i could work from home. I have learned that it isn't as easy as it seems to be. I don't leave my house much, and I'm not really guaranteed full 40 hour weeks. If I get a week where I'm scheduled only like 26hours I have to pick up some odd hours. And that takes away from time that I have – more...  to spend outside of work. I think that the most enjoyable part about the job is the hardest part of the job is that I am working from home. – less

Loved working for this company it was a work from home contract job, management was good most enjoyable part of this job was that i was able to work from home and not have to pay for child care which saved me alot of money no transportation cost nor lunch cost.
In short I saved alot of money working for this company and would love to work for another – more...  company that is hirring virtual workers. – less

work from home, no commute, learned through training information about the questions important to dental offices as well as customers regarding dental insurance.Management is wonderful and I love working with such a supportive team.

Loved it the job saved me the trouble of leaving the house, and using all my gas.

Alpine Access is the premier work from home opportunity. It is customer service oriented and provides outstanding customer support and is a great way to make income for those that have the need to work from home,

I worked form home on a set 40 hr week schedule. It was amazing to be able to do this with my son as well. Although they base job security off of Metric's. This is not focuse don 100% customer satisfaction, only their companies.

I loved working from this company until I saw them overhire enough people to get through the busy season and then slash hours because of low call volume immediately afterwards to avoid paying overtime.

A typical day at Alpine Access varies from client to client. Being that I am with the Xbox program, a typical day consists of logging into all software (with my current client being Microsoft, it typically takes about 10-15 minutes to setup your work station and get prepared to start taking calls), greeting your fellow co-workers in the support chatroom, – more...  and changing your state to "available." When you train for your client, you are given anywhere from 3-4 weeks to learn all the required material, what the client expects of you (behavior), incentives (if applicable), what to do if you experience technical issues, how to post hours, how to call in, etc. The great thing about training is you are compensated for your time, you are provided breaks (to prevent being/feeling overwhelmed), you are given a lunch break, etc. I personally enjoy training due to the fact that I not only get aquatinted with my fellow co-workers (and also build friendships), but I also have granted time for clarification on things that I am uncertain about. With whatever trainer you have, majority of them are not only very knowledgable, but they are very friendly, patient, and know how to make learning enjoyable! My trainer was AMAZING; not only did she have a bubbly personality, but she was also very knowledgeable about fixing consoles! Even though training can be very time consuming, if your trainer has a great personality, they will always find ways to make learning fun! The most difficult part about working for Alpine is compensation; majority of Alpines' workers have families, a mortgage, an abundance of bills, etc. Sadly, due to the fact that commute is eliminated, the pay is not as much as other employers outside of the "work from home" environment. Other than that, at times, the call volume (depending on your client) can make you feel overwhelmed at times. Because each client is different, your Alpine email can be quite an overwhelming experience. Contrary to what people believe, due to the fact that you work from home, you could receive anywhere from 10-15 emails a day with upcoming events, training material, changes to your schedule, etc. With that being said, when you receive these emails, you are expected to not only read them, but also learn the content and utilize it everyday. Overall, if pay is not an issue, I would recommend Alpine! The staff is very friendly, prompt, helpful, educated, and helpful! – less

Great company minus being laid off with all the work they have available on other programs

Work from home job and working and assisting customers on with the xbox and kinect and assisting with troubleshooting for xbox & kinect.

This is a fast paced job for sure. We were required to start with odd hours, going well into the night. Expectations are extremely hard, which, by themselves is not a bad thing, except that it has created an extremely difficult work environment. Training is poor, yet we were expected to know everything the minute we came out of this training. All in – more...  all, the Lead people are good, but not in the encouragement area.... – less

This company is okay to work for; however, the pay is quite low and there is no paid leave time.

Alpine Access offers an excellent work environment, with great benefits. My supervisors were very knowledgeable, and easy to approach.

It is a real job that you will be answering back to back calls for your entire shift. gives you the opportunity to explain billing systems, fees, and promotions in detail

Alpine Access is an amazing company to work for. Even though you work from home there is always support available to you in real time. Working for Alpine Access was one of the best work experiences I've had!

Company didn't pay the best, but allowing you to work from home and was very flexible with hours, it was a great opportunity that I had. Work hours were very convenient for me and I was able to pick up shifts and drop shifts with other employees. When the working hours reduced, my shifts were wiped out. I wasn't able to pick up the extra hours and I – more...  needed to make up for the lost. – less

Alpine Access is a great company and there are so many different programs to work for. I really enjoyed my time working in a customer service and assistance position, but found that I had very little time for my family. Working from home is great but you have to stand firm on time.

Good solid company. virtual positions - legit work from home jobs.