Working with Alpine Access.
Pros: good work hours, friendly and relaxing environment.
Cons: trouble with management help, too repetitive, lack of interaction with the customer.
It was a normal 9-10 hour job, usually 11am-9pm for my schedule.
We were partnered with AT&T and so our customer service was only focused with AT&T. Only difference was I worked in the comfort of my home, answering phone calls.
I learned and executed anything that had to do with AT&T and cell phones, provided information on phones, bill pay, cell phone plans to a few easy technical support problems like how to conserve your battery, how to remove running apps, even how to use apps if needed.
The management was great, the co-workers were great, everyone was nice, made it easier to go to them for help.
The hardest part was waiting. Customers need to speak to a manager or if there is a question I don't know and need to speak to a manager about was the tough part, only because my team was taking so many calls and the management were so few that at most times we had to wait to transfer a customer to or speak to manager. Which in turn upset the customer.
The most enjoyable part of it was learning new things myself and resolving a customers issue. Enlightening a customer always cheered me up.