Pros: $10/hr is good money for easy work, pretty flexible when it comes to hours, atmosphere is pretty upbeat until near the end
Cons: sometimes callers' stories make you cry, some callers are jerks, management competence is a crapshoot, the knives come out when people start thinking of layoffs, seasonal temp job with few possiblities of regular employment, timekeeping requirements are a little overly fastidious.
Typical day for a tier 1 CCR starts with logging into your computer. Afterward you will begin receiving calls. Depending on the day it may be 1 second later or it may be 13 minutes later when you get your first call. Calls are typically people who want health care insurance quotes but there is a significant minority of callers who need customer service on their policy; it's up to you to determine which is which and route them appropriately. For the former you run them through a script to gather basic contact info before transferring them to a licensed agent to run the quote. For the later, you simply transfer them to the appropriate department.
Some people are treated better by callers than others based on their accents and voice. My callers were very kind to me, but others were not so lucky, especially those with even light accents.