Customer Care Representative (Former Employee) – Brea, CA – August 4, 2017
I worked for this company during a period of time where they were still taking off and were experiencing a lot of growth. The way management ran things wasn't exactly as organized as it should've been, but it was reasonable given the fact that they seemed to be fairly new at the time. The hours were pretty flexible, which was probably one of the best attributes of the job. It's definitely a good first step if you're trying to get your foot in the door for a customer service/office position.
Consumer Care Representative (Current Employee) – Neenah, WI 54956 – August 16, 2017
Love Alta Resources! Best job I have ever had and I have had many. I recommend Alta Resources to family, friends and strangers. They are flexible and understanding. Just communicate with your leaders and they will work with you. Great leadership and training. Great pay for an entry position.
Licensed Sales Agent (Former Employee) – Brea, CA – August 12, 2017
They pay for your training and licenses. The group I with (Anthem) was SO mismanaged and unorganized. We were not properly prepared for the job we were asked to perform. The job we were hired for was not the job we were asked to do. Due to the fact that Alta was unable to fuflill the contract with Anthem we were asked making cold calls for the majority of OE.
CCR (Current Employee) – Fort Myers, FL – August 11, 2017
so, you get 2 weeks training before they throw you on the floor. Most of it boring and out of a book . We had very little hands on training on the systems we are supposed to use then they throw you on the floor. Very stressful. FCA is a brand new client for them so they should make sure CCR are properly trained on the systems before going live on the floor. So many different sites and systems to look and check for each customer call.Confusing. Oh and they monitor how many times you use the bathroom during a shift.Really??other than your scheduled 15 minute breaks and 30 min lunch you are only allowed to be away from your desk for 6 minutes out of your shift without getting points.
Customer Care Lead (Former Employee) – Brea, CA – August 6, 2017
Alta Resources is where I would say I learned the most. I learned to be more efficient, quick on my feet, determined, more confident, ext. Very professional work environment, which was nice. I absorbed as much as possible.
Quality Assurance Representative (Current Employee) – Neenah, WI – August 3, 2017
Alta is a good place to work and start your career - I have been there for a little over 7 years --- so that should tell you something. I did feel at times that I wasn't making the kind of money I should doing what I am doing.
Nice place to work, but gets boring after a while.
Customer Service Representative (Former Employee) – Fort Myers, FL – July 26, 2017
I worked there for a couple months, and it was good most of the time. Some days are more intense with more calls. I enjoyed it, but I got tired of sitting down all day, and it was a temporary position, so I got laid off.
Customer Care Representative (Current Employee) – Fort Myers, FL – July 25, 2017
the program they started with fca is brand new but also way too stressful. they have us hunting through 7 different sites and computer programs for customers. nurses who worked in the trauma ward said this was way more stressful than that of the hospital. they should be seperating the workloads
Billing Specialist (Former Employee) – Woods Cross, UT – June 29, 2017
-Over all rating 2 stars for being two faced -job/life balance 1 star for no job training no one knew a thing -compensation/benefits weak pay and the benefits sucked it didn't cover anything with high deductibles. -Job/Security 1 star because when new management took over it was an utter joke because if you didn't brown nose or kiss their butt you were outcasts -Management when new management fell into the hands of one person it got awkward and worst, the type of people that will smile to your face then talk behind your back, The newer recruits that were hired acted like a bunch of snobby teenagers that were still in high school. Gossiping about the ins and outs of everything. Which I didn't care for because no one likes that environment. -Job Culture none of any sort they cant teach you anything. When people are going to be off they wait till its the last minute to take action on things so they don't get behind,
EMAIL CUSTOMER CARE REPRESENTATIVE (Current Employee) – Neenah, WI – June 28, 2017
I have worked in multiple call centers and this is by far the worst. It poor management, along with understaffed. Your above and beyond work goes unnoticed. This is not a job I would suggest to anyone.
Customer Service Specialist | DVD Order Filler (Former Employee) – Neenah, WI – June 28, 2017
Overall, Alta is a good company. Being in the call center was not a great fit for someone who prefers data to human interaction. That;s not their fault. When I worked at the fulfillment center, the people were great but pulling over 1000 DVDs per hour just was not realistic. For twenty-somethings, that might have been possible, but most of us aren't superhuman.
CUSTOMER CARE REP (Former Employee) – Brea, CA – June 22, 2017
I worked at Alta for about 6 months. The begining it seemed like the best place to be. Then I met my Team Lead and the started the job role after training. Training was the only good experience I had even though it was boring. Not many trainings aren't boring so I did cut them slack. It was honestly my team lead and the environment I was in. I felt as if i was in high school again. Worst part is I was one the youngest of my team, yet everyone else less professional than I was at work.