one search. all jobs. Indeed
 
 
 
Find companies:
Alta Resources
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
29 reviews

Alta Resources Employer Reviews

Company Attributes

  • Compensation/Benefits
  • Management
  • Job Security/Advancement
  • Job Culture
  • Job Work/Life Balance
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Take Equipment Service Calls
Customer Service Representative (Current Employee), Brea, CA – April 16, 2013
Handle customer service. Gather patient information and forward it on to the on-call tech and let them know what is going on with equipment. Provide new account set ups for patients being discharged from the hospital.
Was this review helpful?  Yes – No – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Demanding company, but a good place to work.
CUSTOMER SERVICE REPRESENTATIVE (Former Employee), Neenah, WI – April 1, 2013
Pros: healthcare benefits
Cons: mentally exhausting work
A typical day is 8 hours on the phone, answering incoming calls about problems with products. An emphasis is very definitely put on good customer service skills.
Was this review helpful?  Yes – No – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Fast Paced workplace, great coworkers, and friendly environment
Customer Service Representative (Current Employee), Brea, CA – March 23, 2013
Pros: free lunches every week, incentives, good pay, friendly work enviroment
Cons: irate customers
A typical day at Alta Resources was answering calls, multitasking, and assisting customers. I dealt with many irate customers on a daily basis. Almost every customer who called in had a problem and I helped the customer solve their problem in an efficient and professional manner. From this job I learned how to be patient with customers. I also learned – more... how to listen and acknowledge the customer as well. Since I was part of the "New Process Committee" I learned how to express my ideas in an effective manner and how to lead a group of people. Our Management team was great! They really cared about their employees and they really cared about how we felt. The work environment was very friendly, all my co workers were very fun and friendly people. The hardest part of the job was dealing with the irate customers. On a daily basis you would get yelled at by customers because they were unhappy. However, the best part of the job was turning the customer around and helping them. Knowing that I have made a difference with that customer was very rewarding, plus the incentives weren't that bad either. – less
Was this review helpful?  Yes – No – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Productive place to work at
Customer Service Representative (Former Employee), Brea, CA – March 12, 2013
Pros: free lunches sometimes
Cons: short lunches
Taking customer calls and make sure a personnel from a branch near their home or location follows up with them, create cases for next business day or same day, make outbound calls to contact the correct personnel for the customer needs. The hardest part of the job is when it is busy and there a calls in queue.
Was this review helpful?  Yes – No – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
A nice place to work
Account Manager - School Specialty (Current Employee), Neenah, WI – March 11, 2013
Work hard, do your job, and learn about the company you work for and you will do well.
Was this review helpful?  Yes – No – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Balancing life and work
Customer Service Representative (Current Employee), Brea, CA – March 9, 2013
Pros: flexible schedule
Cons: weekend hours, benefits, bathroom breaks
This is a good job for students. This company is able to accommodate to your work and school schedules. It has many different departments, I worked for Apria Healthcare. I learned that patience is virtue and you must be able to cope with all kinds of customer calls. Some are pleasant and others are rude.
Was this review helpful?  Yes – No – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Great place to work with flexible hours.
Customer Service Represntative (Current Employee), Brea, CA – February 27, 2013
Pros: flexible hours, holiday pay and vacation time.
Cons: healthcare and not enough pay
It is a fun place to work with caring managment and staff.
It is a comfortable place to work.
Managment answers any questions and works with the staff to improve work environment.
There is really nothing hard about the job.
The most enjoyable part of the job is interacting with all kinds of different customers.
Was this review helpful?  Yes (3) – No – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Nice place to work
Customer Service Representative (Current Employee), Brea, CA – February 20, 2013
Alta is nice place to work. Friendly people, helpful and understanding. Great Team leaders and management. The hardest part is the upset callers. The most enjoyable part is helping people.
Was this review helpful?  Yes – No – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Great part-time college job
Customer Care Representative (Former Employee), Neenah, WI – February 12, 2013
Inbound calls from people looking to obtain health insurance quotes through Blue Cross and Blue Shield. I learned more about excellent customer service as well as several new software systems. Management was very supportive and involved to ensure employee satisfaction. The hardest part of the job was fielding an abundant amount of calls during busy – more... times of the day. The most enjoyable part of the job was being able to help people that were looking for affordable and effective health insurance. – less
Was this review helpful?  Yes – No – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Alta Resources-Apria Healthcare gave me experience needed to communicate with variety of medical professionals, patients.
Lead Customer Service Representative (Former Employee), Brea, CA – December 29, 2012
Pros: workflow was very satisfying, working with a skeleton crew was pleasurable.
Cons: alta resources-apria healthcare would not offer graveyard shift differential.
Working a typical day at Alta Resources-Apria Healthcare was usually consisted of working graveyard shift unsupervised with one other co-worker. Work flow was sporatic throughout the shift which created excitment for some consistent business in addition to keeping me awake. Working with the staff was a real pleasure, very diverse group of employees – more... that I had opportunity of meeting in shift change. I enjoyed working with very minumum employees and being held responsible for tasks on my shift. If any help was needed with any urgent matters or irrate patients or personelle, I always had access to an on-call supervisor for further managerial assistance. – less
Was this review helpful?  Yes – No – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Customer Service and Retention
Customer Service Rep (Former Employee), Brea, CA – November 8, 2012
Pros: good pay and advancement options. fun atmosphere, management had a good attitude
Cons: over hired and began to terminate at a frightening rate. in some cases fabricating reasons.
Alta Resources was a customer service agency that outsourced customer service representatives. It was here that much of my customer service skills were attuned and sharpened, also where my first job in website administration. Though it had moments of stress due to the nature of the work we had great compensation and overtime opportunities.
Was this review helpful?  Yes (1) – No – Comment

Tristinique – April 2, 2013

Training group was split into 75 people each. Many employees unable to ever access the computer, poor seating arrangements which didn't allow you to see the training material. Young trainees spent time texting, never asking questions. Older employees without computer access who did ask questions were terminated. Told they didn't "catch on", though they had 18 years experience. Also: newspaper article stated $12 starting wage, starting wage is $10.00.

Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Good variety of clients and companies.
Customer Service Representative (Former Employee), Neenah, WI – October 19, 2012
Pros: excellent selection of job positions
Cons: parking and health benefits.
Answered calls from customers regarding membership and video purchases. Answered calls from businesses regarding digital copies and defective disks. Checked on status of orders, changed/updated address information, placed orders, cancelled memberships, and billing inquiries. Answered customer e-mails.
Was this review helpful?  Yes (1) – No – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
A typical day at work
Senior Consumer Representative (Current Employee), Neenah, WI – October 17, 2012
Pros: the workplace
Cons: working as a contractor
Dealing with high end complaints for the CEO of a global company.
Was this review helpful?  Yes – No – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Productive workplace with wrong people in charge
Call Center Customer Service Representative (Former Employee), Brea, CA – October 9, 2012
Pros: coffee, a/c, loved the job
Cons: the fact that they allow underexperienced people rise to the top w/o having a clue
I loved my job very much, this was actually one of my favorite places to work unfortunately in my dept (Pac Sun) they allowed a young guy to take over that was experienced as a manager and he let the power overtake him as he got rid of all the hard working dedicated individuals, he literally drove the team through the floor. The building manager allowed – more... this to take place.I enjoyed my workspace, they often times had luncheons, provided free coffee and hot chocolate daily. Got donuts every payday. Very relaxed, controlled environment. – less
Was this review helpful?  Yes – No – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Nice place to work.
Customer Service Representative (Current Employee), Brea, CA – October 2, 2012
Pros: free food!
Cons: too much sitting.
I love this work place, it's where you feel appreciated.
Management is great.
Was this review helpful?  Yes – No – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
great company depending on the department you're in
Senior CSR (Former Employee), Brea, CA – September 23, 2012
Cons: management
good pay for the job, work well with your schedule, some departments are good but the others have gone down hill substantially, the micromanagement is getting out of hand.
Was this review helpful?  Yes – No – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Growing organization
Workforce Management Analyst (Current Employee), Neenah, WI – September 5, 2012
Great place to work. I would like to supplement my work elsewhere.
Was this review helpful?  Yes – No – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Great place to work with a busy schedule
Retention Customer Care Representative (Current Employee), Brea, CA – August 24, 2012
Pros: flexible schedule/hours, company gym, part-time benefits
Cons: not much time to socialize with co-workers
This company treats their employees very, very well. There is training about once a month that is fun, informative, and beneficial. Alta strives to make a safe environment for their employees to excel. Everything is very professional from breaks, to requesting days off, to quality coaching sessions. Management is always available to consider any requests, – more... questions, or comments. There is not a lot of interaction between co-workers, but when there is, everyone is just as friendly in person as they are over the phone. The hardest part of the job is probably having a headset on for 8 hours. Other than that, if you're a people person and willing to provide great customer service, this job is fairly easy. – less
Was this review helpful?  Yes – No – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Nice job
Production Worker (Current Employee), Neenah, WI – August 10, 2012
Pros: safe job
Cons: low pay, wrong priorities
My review is private and any further information is possible if contacted.
Was this review helpful?  Yes – No (8) – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Great Place to work.
Back Office Rep (Former Employee), Neenah, WI – August 7, 2012
Pros: laid back environment, wonderful people
Cons: no room for advancement within my department
A day at alta was great, the people were wonderful and very helpful to work with, for the most part I knew what I would be doing when I got to work. We did have times where we had random jobs that had to be done, but that made for something new to do. I don't think there was really a hard part of this job, but I loved the people that I worked with and – more... I enjoyed being in a more laid back environment, beceause we weren't on phones we were able to break and do things as needed, so we had more freedom. I learned how to do many different programs that the company used, and I learned how the back of a business was ran. – less
Was this review helpful?  Yes – No – Comment
Review this company

About Alta Resources

Alta Resources was founded to provide outsource services to companies like yours that have a well-known brand and recognize every – Read more